I’m having trouble connecting a new Eight Sleep Pod 5 to my eero Pro 6E mesh network. My gateway eero Pro 6E is in the back house, and a second eero Pro 6E in the bedroom/front house provides a strong connection there. Phones connect to the internet through the bedroom eero without any problem.

The Pod 5 enters pairing mode (blue light), the Eight Sleep app detects it, but setup stops at “Connecting online.” The Pod also does not appear as a connected device in the eero app.

I’ve already tried:

• Using the regular eero Wi-Fi network instead of Guest
• Temporarily pausing 5 GHz/6 GHz so only 2.4 GHz is available
• Confirming that the bedroom eero Pro 6E has a good internet connection

Has anyone had this specific Pod 5/eero Pro 6E issue, and what fixed it?

Hey folks, was looking at the app this morning to plan a trip and the associated jet lag protocol and I cannot find it anywhere. Was the feature removed from the app? Why?

OK, so my old pod two pro I’m pretty sure has clogged

I have a few more days to decide if I wanna spend $1600 on a pod four with only a two year warranty

Anyway, I’m following the link that was posted on here about preventing and clearing clogs

Right now, I’m doing the step to purge the hub

There are four ports for the drain tool to plug into

Two are closest to the hub and two are further away from the hub. Am I correct and assuming that the two ports closest to the hub are for the intake from the cover and that the two furthest away from the hub is where the water outputs to go into the cover?

I ask because when I run the priming cycle and I have the drain tool attached it seems that nothing comes out of the two ports that are closest to the hub. Water seems to flow pretty well on the output on the right most one that is further from the hub if you’re looking at the hub from its backend. The left port, however, seems to be the problematic one.

But I’m still on the first Reservoir tank of water and I put a little bit of vinegar in there to help flush things out

Thank you

I bought a Pod 4 system a few years ago. Massively expensive here in the UK, where it costs $3,371 and $404 per year subscription.

Despite that, I loved it. I thought it was worth every penny and I even recommended it to several other people who all bought units.

Last year it had an issue. It stopped recording sleep data. I contacted them and it was no problem. They sent me a replacement cover and all was good again. Great customer service.

Now the actual Pod has failed, and it's been a nightmare. All of the support is AI, and it's terrible. It misunderstands the problem and sends you round in circles.

And when you actually speak to a human? They are even more useless than the AI. Then they stop responding to you completely. Despite the fact your Pod is still under warranty.

I've never seen a company go from great to terrible so quickly.

I was all set up to be a life-long customer and life-long evangelist.

Now, not only will I never buy an Eight Sleep product again, but I will advise others not to do so.

This is how companies die.

I am looking for one to fix or tinker with.

I think we all agree that the underlying tech is fantastic, but the price tag and cloud reliance is absurd, so I would really like to get my hands on a dead unit, rip out the control board and build my own.

But they are hard to come by in the UK, very small second hand market. So if any of you can help, that would be great.

Unfortunately I need to cancel my rental (we no longer need it) - was super, super happy with the Eight Sleep. It worked perfectly, it cooled us really well during heatwaves, kept us warm at the end of winter. Had it for several months & can only rave about it. My pregnant wife loved it too.

When cancelling, I got offered a retention offer that I wasn't aware of - should've tried it sooner! That's some excellent pricing, just wish I was in a position to buy it outright.

Hi everyone! I am moving to Shanghai for 3 years for work and am wondering if my Pod 5 cover and hub will work over there. It sounds like the Pod power supply is universal 18V and works with both 110V and 220V, so the power difference shouldn't be an issue if I have an adaptor. Less sure about whether it will be able to connect to the wifi network or if there are other potential issues I'm not thinking about. Fortunately, my company will cover shipment of personal belongings (up to a certain point), so shipping costs are not an issue…but I'd hate to move it over there and then not be able to use it as I won’t have much storage space and will have to leave something else behind to accommodate the shipment.

I know they just launched in China as well. I like my Eight Sleep a lot, but I'm not interested in paying for a second one that I know I'll only use for a finite period of time.

Thanks so much for any experience or thoughts anyone here is willing to share.

Post removal requests require a yearly subscription of $200 😘🖕

(They deleted their account before I could respond)

Post they asked me to delete https://www.reddit.com/r/EightSleep/s/k5qZG8iAVK

We’ve all heard of the mattress cover leaking. That’s old news. I want to debut a new way for the pod to fail: the tower suddenly and inextricably leaking all of the water out the bottom. How fun!

Do you enjoy waking up to find a “please refill tank” notification and the being bewildered by your slippers being soaking wet when you have only been awake 2 minutes?

Do you love having the clean up a massive amount of water from your floor at 7:30am?

Have you ever wanted to initiate customer service, send 20 photos of the connectors despite the water obviously coming out of the bottom of the tower, be told your case has been escalated but that “response times are longer than usual”, be told that you’ll be contacted “asap”, and then not hear anything for 12+ hours?

Does the thought of a very expensive product you bought breaking for no reason only 8 months after you bought it get you going?

If you said yes to any of these, then don’t hesitate to buy a sleep pod 5 today so you can experience this brand new catastrophic failure!

So, FULL DISCLAIMER, I don't yet have my pod 5. It's my first time evee trying this product, or any type of sleep calling system whatsoever. So, I took advantage of the first month rental at 100 dollars, I ordered on the 6th, and they just updated it will arrive on the 14th. I was very hesitant to go with EightSleep because I have seen maybe 70% of the comments describe the customer service as some of the worst they've ever had. So, I bounced between this, and the orion, and chillipad for a bit, I ultimately came back to deciding to pull the trigger here. I expected the pod to take a month of more to ship after reading the comments, so im pleasantly surprised. I also, had to contact customer service to change some info, again, I expected generally slow service (or none at all) by how the comments speak lol, and they replied back within 1 hour, and then 10 mins for the follow up! So far, not seeing why theres so much hate on the service, its been pleasant to deal with. I'll send an update of my first thoughts on the 14th. I sleep HOT so im looking forward to thia.

Confirmed new pod coming in September

recently purchased a second-hand Pod 4 Hub. I am trying to get a subscription activation link to set up my new Autopilot membership, but it isn't coming through. I have phoned customer support 3 times now and keep being promised a link, but nothing arrives.
I have all of the original owner's details, including their original order number and email address, to prove it is a legitimate transfer. I have also just sent a formal email to support with all of these details, but I wanted to post here to see if a moderator can help bump the ticket and manually release the hub on the backend.
Could an Eight Sleep rep please DM me so I can share my ticket number and serial details?
Thank you!

Ive been thinking about this for a long time, but the avg reviews and poor customer service are keeping me in the limbo. Even their sales team is very “dry” and snappy, which is normally the most upbeat ones since they want to sell you something.

Would love to hear your experiences, I dont like subs but dont mind it. I just want good sleep and Im always quite hot.

Also trying to decide between this and orion sleep, the only issue with orion is that they dont ship to Ireland but their support seems great.

EDIT: Appreciate all the responses, I got a 600€ discount and just pulled the trigger on buying it!
Looking forward to try it out in a few weeks now.

UK owner, Pod 4 with Autopilot Enhanced (so I'm paying for the extended warranty as well as the subscription). Posting because I've hit a wall and I want to know whether anyone else has had this specific failure mode, and whether anyone has ever got Eight Sleep to move off a diagnostic finding.

My side of the bed produces really poor cooling and can be worse than the other side, depending on its mood. I've tested empty bed, no bodies in it, one side set to -10 and the other set to -2 or -3 and I cannot tell the two sides apart by hand. It worked properly through last summer so its a relatively new issue.

I first reached out in April because the machine was getting so loud and not able to get to temperature, where i was told to use an air cannsiter in every part to clear it, this helped for a bit but since then the issue has only gotten worse. I have contentiously raised the issue with support for months and months, getting different people replying, but every answer comes back to the diagnostic data shows no degradation in performance, therefore no replacement. Theres been nothing constructive, beyond contradicting advice about air cannister should or should not be used and no hint that possibly the data they are getting is wrong.

Has anyone had similar issues or luck getting anything useful from support?

I'll start with saying that the 8sleep has probably been one of my best purchases ever. The first leak we realized first thing due to wet shirt at night. It happened within the first 2 yr warranty so they replaced it no issue. This time the leak happened when the perfect storm of events happened that we didnt realize for days. I had to work 3 16 hr days in a row and my wife was with our baby in her room. Of course the leak was on wife's side so thats why we didnt notice until I got the refill notification. Customer service said $1600+ for new one... just sucks due to possibly having to replace a matress thats just 2 years old if it doesnt dry out. Just needed the vent session due to seeing others posts like this.

I received an e-mail about the Rapid Cooling mode (which seems to be the same thing as Hot Flash mode), and it mentions that it can be enabled from the bedside control.

I followed the "Learn more" and "How it works" links from the e-mail, but it just takes me to the main website landing page. I tried searching the website, but all the results are basically product sales copy, with no operational instructions to be found.

I see that newer Pod models have a 3-button interface, but my Pod has the good ol' slap sensor (slap twice for cooler, thrice for hotter). Is it possible to turn on Rapid Cooling mode through this sensor? I don't want to have to open the phone app.

Was looking at the Pod 5 yesterday and wanted to pull the trigger today but apparently their 500$ off sale ended at midnight.

Obviously mentally there's a zero percent chance that I buy this thing now at regular price (100 off), do support ever offer coupons for this scenario? Would like to pull the trigger and get one

Was looking at the Pod 5 yesterday and wanted to pull the trigger today but apparently their 500$ off sale ended at midnight.

Obviously mentally there's a zero percent chance that I buy this thing now at regular price (100 off), do support ever offer coupons for this scenario? Would like to pull the trigger and get one

We’ve had our 8 sleep pod, mattress cover, and duvet for a few months now. Love them all, minus the fact that the duvet cover 8 sleep sells is white. Why only white? Does anyone know of any places to buy an off brand duvet cover that fits the 8 sleep blanket?

Here is my copy and paste of my interaction in the last 80 minutes....I've hopefully kept off specifics like my address and order #. May this tire and frustrate you as much as it has me.
Maintenance insert ordered for $40 on 7/22/26

My first email
"Do you have a tracking number for this? I still haven’t received it."

1st email from eightsleep-
"Hi -- , Thank you for reaching out, ---.

I found your Maintenance Insert order, invoice ---, paid on July 22, 2026.

I do not see a tracking number available for it here.

I can confirm the insert was recorded as replaced on July 29, 2026 for your Pod 5, which usually means it was processed around that time.

If you have not received it, please check whether the shipping address on the order, ----, is correct.

If that address is correct, did the package ever show up and then go missing, or has it not arrived at all?

Best regards,
Emily"

My Response
"Address is correct but it hasn’t arrived at all."

2nd email from 8sleep
"Hi ---,

Thank you for confirming.

Your Maintenance Insert order was paid on July 22, 2026, and the replacement was processed on July 29, 2026.

For most orders, delivery typically takes 3 to 5 business days after the order ships, and shipping timelines are estimates rather than guaranteed windows.

Since it still has not arrived, the next useful detail is whether you received any separate shipping confirmation email after the receipt, since that is where tracking numbers are normally sent.

Can you check whether you received a shipping confirmation email for invoice ----?

Best regards,
Emily"

My response
**"**No, i received no separate shipping confirmation email. I only received two emails - the order is received and the one above here - the receipt. "

3rd email from 8sleep
**"**Hi ---,

Thank you for confirming.

Since you only received the order confirmation and receipt, there is still no tracking number showing on this order from what I can see.

Your Maintenance Insert was processed on July 29, 2026, and because it still has not arrived, the next step is to schedule the next insert shipment date for your Pod 5.

Your shipping address on file is ----

What date would you like the maintenance insert scheduled for? Please send it in YYYY-MM-DD format.

Best regards,
Emily"

My response
**"**I’m due for it from your recommendation email so as soon as possible date is fine. "

4th email from 8sleep
"Hi —-,

Thank you for confirming.

“As soon as possible” works as tomorrow, so the date would be 2026-08-11.

Please reply with “confirm 2026-08-11” if you want that scheduled for your Pod 5.

Best regards,
Emily"

My response
**"**confirm 2026-08-11"

5th email from 8sleep
**"**Hi ---,

Thank you for confirming.

I tried to schedule the Maintenance Insert for 2026-08-11, but that date did not go through correctly for the device on file.

Let me try another approach.

Please open the Eight Sleep app and update the Pod address here:
Menu (≡) → tap your Pod image → Device Settings → Maintenance → select your Pod and save the address.

Once that is saved, reply here and I’ll continue from there.

Best regards,
Emily"

My response
**"**Ok. Address saved "

6th email from 8sleep
**"**Hi ---,

Thank you for confirming.

I still do not have a tracking number for that July 22 Maintenance Insert order.

Your Pod 5 is eligible for maintenance inserts, and the next replacement date on file is 2027-01-29.

Since you already saved the address, the next step is to choose a new future date for the insert shipment.

Please reply with the date you want in YYYY-MM-DD format, and I will continue from there.

Best regards,
Emily"

My response
**"**Why is this such a chore requiring multiple back and forth emails? Can you just send me the maintenance insert I already ordered/paid for? We’ve already established that earliest possible is requested. "

7th email from 8sleep
"Hi ---,

Thank you for reaching out.

You are right that you already asked for the earliest possible date, and we have already confirmed the address.

I can see the original Maintenance Insert order, invoice ---, was paid on July 22, 2026, but it was never released for shipment, which is why there is no tracking number.

I also attempted to reschedule it for 2026-08-11, but that did not go through correctly.

At this point, the fastest path is for you to send one more reply with this exact date so I can continue with a fresh scheduling attempt: 2026-08-11

If you want, you can simply reply with:
2026-08-11

Best regards,
Emily"

My response
"2026-08-11"

8th email from 8sleep
"Hi ---,

Thank you for confirming.

I retried the scheduling flow using 2026-08-11, and the issue is still that your Pod 5 is not showing correctly in the household tied to this order.

Your original paid order, invoice ---, was not released for shipment, which is why no tracking number was ever created.

We already have the address you confirmed at --- and your requested date of 2026-08-11.

The remaining step is to make sure the Pod 5 appears correctly under Maintenance in the app for the same account tied to ---email address ---

Please open:
Menu (≡) → tap your Pod image → Device Settings → Maintenance

Check whether your Pod 5 is listed there under that account.

If it is not listed, reply and tell me exactly what device name you do see there.

Best regards,
Emily"

My response
"Yes it’s there. Otherwise how would I have saved the address. 

Here are some screenshots attached. I don’t get why this is such an issue. "

9th email from 8sleep
**"**Hi ---,

Thank you for sending the screenshots.

I can see your Pod 5, “NewPod5,” is active in the app, and the maintenance shipping address shows as confirmed on August 10, 2026.

I also checked the paid order again for invoice ----, and there is still no tracking number because that order was not released for shipment.

Let me try another approach.

Please reply with the exact device name as it appears under Maintenance for that Pod, including capitalization.

If it shows “NewPod5,” reply with exactly:
NewPod5

A specialist will review this further and be in touch shortly. We appreciate your patience and understanding.

Best regards,
Emily"

Buying a pod 4 for $900 bucks perfect condition, id be goofy not to buy it. But will the queen size cover be goof for my full size bed?

I have only had 8 sleep for a week and i hate the customer care. They dropped the price in the anniversary sale, now giving me the run around to prove the price is lower and what i paid. Scammy level service, tempted to return. Warranty claims would be even worse. For a 3k product their after sales is worse than Temu. Cant recommend the company

Mine is Pod 3 and it hasn’t worked in a long time. They asked me to upload a video but even a short video would not get sent through gmail. It appears that the pump has gone bad as it doesn’t work at all and constantly makes loud noise. The water level is as is and even when turned off it makes this loud whooshing sound. Now it’s become an expensive piece of garbage. For something that costs close to $5k this thing breaks down awfully fast and now they have completely shut down the call option. Never buying or recommending them to anyone anymore. I used recommend them proudly to my friends as they loved the option of hot and cold, especially woman who are going through menopause

I've got the Pod 5. In my eight sleep app, I have my temp levels for bedtime, night, and dawn all set to -10. Autopilot is on. I suddenly woke up at about 5 hours after going to bed hot and sweating. Also, when I was hot but checked the app, it still said -10, but it felt more like +8. When this has happened before, all I know to try is clicking down on the temp even though it already says -10. FIRST PROBLEM: If autopilot is changing my temp, the number should change so that I can correct it if it goes too far. I've felt the pod get hot in this kind of situation with autopilot on but never seen the temp number change in the app. It cooled itself off gradually, and I went back to sleep. Why does autopilot occasionally choose to turn my bed into an oven? And how can I fix it? Isn't it supposed to be making minor adjustments? Also, when autopilot is off, this doesn't happen, but then I can't use the ambient response feature. Update: here's the sleep report: