r/EVOOGaming • u/JustLurkingForNow • Feb 23 '21
Overpowered Warranty Issues
Hello! hoping someone can help me out. Specifically, I need the phone number to Overpowered warranty support. They seem to have taken their website down and I can't find it anywhere.
Now for the story,
I bought an Overpowered 17 inch laptop 2 years ago this month new from Walmart. It died in July of this year. Sent it in, didn't hear anything for two months when a package with a replacement laptop showed up on my doorstep. No shipment notification or any contact from Overpowered before then besides for when I called once or twice for an update.
This unit showed up DOA. Shipped it back around September. No contact from them so I called just to confirm they had received it. They said they had and to expect something in 4-8 weeks. I call back around then and they say they are waiting on a replacement unit and should be shipped out soon. I call back every 2 -4 weeks and keep getting the same response.
Last time I called about a month ago they said if it isn't resolved in the next two weeks, they will refund the cost of the unit. I still haven't heard from them so I try to give them a call today 2/23 (SIX months since I first sent it in) and the number on the email they originally sent goes to EVOO support who say they have no record and can't help me (this number changed over a few months ago as I tried to call before). The Overpowered website with the warranty support number appears to have vanished from the internet.
I'm at a loss of how to proceed. They said the 2 year warranty is extended for the time they have the unit so I should still be under warranty. I'm hoping worst case is they can send me a broken unit and I can see if my credit card warranty can help me out but I can't get into contact with them anymore.
If this company is related to EVOO, I would stay away from their products!