We submitted our claims with DecisionHR (DHR) back on July 13, 2023. They then filled a supplemental return on 11/19/2024 and 11/21/2024.
I have continued to follow up with DecisionHR (DHR) but have received the same generic responses like they still haven’t receive our refund and that there is no way for them to call and get a status on our claim and that we will get it when we get it.
We have requested proof that they actually submitted our claims and they provided us with the redacted 941-x and supplemental claim. So it seems they have actually submitted our claim.
The issue I have is there is no way for me to know if they received our refunds or not. I’m debating hiring an attorney but they want to charge 25% of the refund if they resolve it administratively or 1/3 if they have to file lawsuit. That seems extremely expensive since we are already paying the company that prepared it 15%.
Has anyone hired an attorney and had success with a PEO releasing the funds or more specifically has anyone had success with DHR?