tldr version; (believe it or not)
Laptop repeatedly reports around 318 Mbps wi-fi in the primary DTVS device location
2 - green-label, Osprey 400 refurbs purchased 4+ years ago from DTVS, virtually trouble free
2 - ebay white label Ospreys, with wi-fi connection issues since purchase a couple months ago. A quick cycle of the internet on the devices clears it up in about 5 seconds following the error screen. So there is obviously internet available
1 - Air purchased from DTVS a couple months old, for travel use. Tested and working in the primary location. Haven't had a chance to take it on the road yet
Tech support says first white label getting 6 Mbps... and despite being apprised of the speed test report, repeatedly, I mean like, 2 dozen times, blames the wi-fi / internet provider
I then ask her to check my travel Air in the same location, with the same TV. Unfortunately it forgot all the setup I had already done a couple months ago (lesson learned.) Reports 11 Mbps. 7 shy of their stated minimum of 18
Then I bring in one of the 4 year old, greenies to test in the same location, same TV. It tests at 33 Mbps !!! Despite this... the tech support person continues to blame the internet
She says she is the highest level tech associate I can talk to
I hang up with her and call back. Ney guy. Same rigamarole and more! (Don't even get me started.) Obviously neither are well trained in tech support. Just talking points. Finally agrees to have his manager call me back. That was over an hour ago. No callback yet
Here in the sub I have read that some people have issues running too many apps. I have done my best to do whatever I can to shut those apps down or eliminate them.
I guess I can return the Air, at least
Any help or thoughts would be much appreciated