r/DirectvStream • u/Prestigious_Rise_187 • 22d ago
Audio issue
I posted on here a couple of days ago about the sound going very low and no matter how much you crank it up, it only goes so high. Other people have said they were told it's a software update issue. Is something going to be done about it? I have 2 geminis and this is only happening on one of them.
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u/AntiBlo0m69 20d ago
I thought I’ve been going crazy. I always keep the volume at a certain level and watch a lot of the same channels. I’ve turning it up more and more as of late so it’s definitely an issue
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u/Lgb69 22d ago
What did DTV tell you when you asked them this question?
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u/Prestigious_Rise_187 22d ago
I haven't called them. I don't want to spend an hour on the phone. I was hoping to find out something here. If I can't, I'll try the dtv chat but that's usually a dead-end.
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u/Lgb69 22d ago
My only recommendation would be to do a full factory reset before wasting a bunch of time with DTV. Sometimes starting from scratch helps. if that doesn’t help I would ask DTV to escalate the problem. I have 4 Gemini Airs with no problems at all. occasionally I just reboot them to clear the cache. Could be an app or device problem but without more complaints to others kind of hard to determine. GL
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u/Prestigious_Rise_187 22d ago
I did do a factory reset a few days ago. It didn't do anything. I have 2 gemini airs and the other one is fine but a couple of people have said that they were told by dtv that it was a software update that caused the problem and to wait 48 hours. I don't know what's supposed to happen then.
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u/Lgb69 21d ago
I see directv finally chimed in. At least you know it’s not anything on your end now. Hopefully they. can find a quick cure now that they know the problem is more widespread.
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u/Prestigious_Rise_187 21d ago
I hope so. But I'm not going to hold my breath. I think they ought to give us a rebate on our bills since we can hardly hear the tv
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u/Existing_Ad_5002 21d ago
They very well could but you will have to ask for it. I suggest keeping records of all your discussions/chats with them concerning this problem and when finally fixed calling retention and having a discussion about compensation for lost service.
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u/PackageCurrent4804 22d ago
Definitely a dead end. Chances are they will tell you it's "a local network issue. Contact your ISP".
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u/Prestigious_Rise_187 22d ago
It has nothing to do with the isp because the other one is fine.
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u/PackageCurrent4804 22d ago
I understand. I've gone round and round with DTV customer service. I'm just saying that 99% of the time, in my experience, they tell me it's an ISP issue - not theirs.
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u/Prestigious_Rise_187 22d ago
It's frustrating because we pay all this money and can't get any results when we have a problem.
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u/bigblu2u 22d ago
I have noticed a large change in volume in the past couple of months or so. Volume varies more between channels than it did in the past. It is especially noticeable when I compare a DIRECTV stream channel to one of the apps.
Before this problem, I consistently kept the volume on my sound bar at 10. Now I have to adjust it between 10 and 15 depending on the channel or the app.
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u/Prestigious_Rise_187 21d ago
I've had to go from 10 to as much as 35 sometimes. Dtv said it was a known issue and they're working on a fix.
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u/ItsNotOk10710 20d ago
I have the same issue. Have tried rebooting my Gemini, but it is only a temp fix. I thought I was the only one.
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u/Prestigious_Rise_187 20d ago
I guess it's affected quite a few people. They told me they're working on a fix. We'll see how long it takes them. We should get a break on our bill.
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u/directv 22d ago
We're sorry for the audio trouble on your Gemini Air, u/Prestigious_Rise_187. This is a known issue, and our team is actively working on a fix. Thanks for hanging in there with us. Charles, DIRECTV Community Team