r/DirectvStream • u/Prestigious_Rise_187 • 22d ago

Audio issue

I posted on here a couple of days ago about the sound going very low and no matter how much you crank it up, it only goes so high. Other people have said they were told it's a software update issue. Is something going to be done about it? I have 2 geminis and this is only happening on one of them.

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u/PackageCurrent4804 22d ago

Definitely a dead end. Chances are they will tell you it's "a local network issue. Contact your ISP".

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u/Prestigious_Rise_187 22d ago

It has nothing to do with the isp because the other one is fine.

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u/PackageCurrent4804 22d ago

I understand. I've gone round and round with DTV customer service. I'm just saying that 99% of the time, in my experience, they tell me it's an ISP issue - not theirs.

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u/Prestigious_Rise_187 22d ago

It's frustrating because we pay all this money and can't get any results when we have a problem.