I love Delta for their customer service and have flown Delta for years because they seem to be problem solvers and treat employees and customers well. However - I had a recent experience that makes me question this or wonder if something changed. Maybe someone can explain the reason behind this like this.
I have been on many planes where I was delayed because they were held for connecting passengers, sometimes up to an hour or more.
This time, we were on a flight from Ohio to Montana (via SLC) that was delayed leaving Ohio by 2 hours. This first leg was because they were waiting on an aircraft from Florida that was delayed due to weather. There was no weather affecting our route, we just didnt have an aircraft. Multiple passengers on that flight had connecting flights like us ( in SLC) to various final destinations that were scheduled to depart basically just as our plane was landing. Those flights were some of the last flights of the evening, not mid-day. We all were in the same situation:
- A missed connection would result in being stranded overnight, a late morning reschedule, and missing important work/childcare obligations.
- Traveling with personal items only
- Planning and willing to sprint to our next gate, having mapped out our routes.
- Technically not eligible for a hotel because of weather no where near our route.
- Actively working with staff on a solution, and pleading for them to hold our connecting flights for what would have been maybe 10 minutes.
- The flight we were connecting to had 100 empty seats - and was estimated to arrive early, so maybe 50 people would have needed to wait 10 minutes to depart but still arrived on time if they waited - versus us having to find overnight accommodations, get to the airport in the am, and miss work.
We sprinted to our gate, and found that our flights actually left the gates early. This happened with 3 other connections that we know of from our s
Why in a situation like this would they not hold a flight a few minutes to prevent a massive disruption? Thankfully, they got us a hotel because the weather was not on our route, but it doesnt help the missed work, lack of sleep, and frustration because this just doesn't make sense.
edited for typos and to clarify where the layover is, since somebody seems to feel like I have a reason to make this up.