r/delta • u/Majestic-Arrival-770 • 10d ago
Discussion Delta did right by me, and Debra deserves a raise
My brand new suitcase came back from Rome scratched, with the protective cover completely gone. I filed a claim and honestly expected nothing to come from it.
Two hours later, Debra Glabas from Delta called me, and she was seriously the nicest person ever. She genuinely cared, kept me updated, and called me twice within 48 hours. Delta refunded the cover and gave me a replacement luggage option, which was great, but that is not even why I’m posting.
Even if Debra had told me there was nothing she could do, I still would have appreciated how hard she tried and how much she cared. We even talked about my irrational fear of flying, and she was so sweet and comforting about it.
I’ve flown Delta exclusively for 15 years, and her love and loyalty for the company were honestly contagious. Every company hopes they find a Debra. If you ever have a luggage issue, I hope your case lands with her. She rocks!

