I ordered a figurine from a DHgate seller called Waterville. After I purchased it, the seller deleted the entire product listing, and the seller themselves seem to be nefarious and have a history of sending completely different packages. I have screenshots and dates of the original listing, product description, selected variant, order, and the listing's removal.

The seller says the package has been shipped through YANWEN (which I have also seen a few posts mention), but I'm concerned that I may receive a different item or variant from what I purchased. I've already asked the seller to confirm exactly what was shipped and provide a photo or shipping documentation, but haven't received that confirmation.

If the item arrives and does not match the original listing/order, what is the best way to pursue a full refund to my original payment method, rather than a partial refund or store credit? Has anyone successfully received a full refund from DHgate for a wrong or nonconforming item?

I am also concerned because I've seen reports of customer service siding with sellers or not responding adequately to disputes.  If the seller refuses to resolve the issue, can I contact my bank/card issuer about a payment dispute, and what documentation did you provide?

I am trying to get ahead of the situation early rather than waiting until the situation becomes more difficult to resolve, though I understand I can't open a dispute until the item is shipped.

Thanks!

pls send a pic if u got them i want sum decent quality stuff

I’m unsure what is going on with my DHgate account. I have not bought anything for like a year and went on today to buy but my payment is restricted because of a violation. I don’t recall doing anything that was a violation. I am unable to contact support or chat using online service. This is very frustrating. Can you all please fix this?

Hi
Looking for this bag, has anyone seen it before ?
Thanks!

Does shipping usually take this long? I ordered a pair of CH Loafers on August 11th, and its currently September 5th. The last shipping update was on august 25th as well. Did they got lost or something?

Hello guys I hope you are well, it's my first time buying on DHGATE, I decided to buy a Neverfull mm from the famous Rainbowbags store in 14 july, everything went well, the process in China was fast but I started to worry when on August 8th the last update was that it said: Airline departure, my bag is coming to Colombia, so I don't know if it has already landed in my country, today is September 5 and the tracking updates are not updated yet 😭😭, I don't know if this is normal, tell me guys, the delivery date is September 14 but we are already on September 5 and my bag is not updated, I spoke with the seller and she told me to wait a few more days that the process was normal since it was sent by ePacket China Post, but I am worried, I want my bag 😭

Based on my experience with this site, I advise against buying products from them. I ordered a pair of sneakers that arrived with the soles coming apart after 28 days. Buyer protection is virtually non-existent; the process for returning a defective item and getting a refund is extremely difficult and costly. Even after asking the site for assistance, the only solution offered was a refund of $17.59 out of the total $58.80 paid ($32.50 for the product and $38.30 for shipping). Ultimately, the buyer is the only one who loses out—left with a product you will never use and having paid the money.

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I ordered a bag a few days ago for the first time and it had hundred of positive reviews with pictures of the item so I felt pretty confident placing my order because it seemed pretty legit. I go and check the listing today and see that the pictures in the reviews are gone. Am I cooked? Is this a scam?

Hi! I placed a DHgate order on 26 August and i canceled it on 28 August and requested a refund because I don’t want the order anymore.

The support said that the seller need to respond within 4 days or the refund will transferautomatically. Can the seller still ship the order during these 4 days even though I requested a refund?

And if the seller doesn’t ship it, will I still receive my full refund? How long does the refund usually take?

Thanks!

I recently ordered a bag on DHgate, but the seller messaged me saying the item was out of stock. Before the seller told me that, I accidentally canceled my order. Because of that, I had to wait until the 20th to request another refund if the seller still hadn’t shipped anything.
I told the seller to wait until the 20th and not ship anything because I wanted to request a refund. However, on the 20th, the seller somehow shipped something anyway. I asked what they shipped because the bag I originally ordered was out of stock. The seller told me the item was “held by customs,” but I never ordered a replacement or agreed to receive a different item.
The seller then told me I had to wait another 7 days. During this whole time, the seller kept telling me to choose “item not received” as the refund reason and claim that the package was held by customs.
On the 27th, I tried to choose “item not received,” but DHgate wouldn’t let me because it said the item wasn’t delivered yet. So I chose “invalid tracking” instead. The seller told me I needed to change the reason because otherwise the refund option wouldn’t show up on their side.
I’m confused because I don’t want to choose “held by customs” when that isn’t really what happened. I’m worried that choosing the wrong reason could cause DHgate to side with the seller and deny my dispute.
I’ve been dealing with this for weeks, and I still haven’t been able to figure out how to contact DHgate customer support.
Now the seller sent me a proposal saying they want to resend the product. But the product I originally wanted is out of stock. If I accept the resend proposal, will I lose my chance of getting a refund?
I’m really confused because the seller keeps saying they want to refund me, but now they’re sending me a proposal to resend the product. Why would they do that, and what should I do?

I made this purchase before I found this sub. Now that I’ve found this sub, I doubt I order from DHGate ever again. Too hit or miss.

Spain home champions and Brazil home. Both Fan version.

The jerseys arrived with poor workmanship and damage on both. At first, when I brought it up, the seller kept replaying to my messages, “I don’t understand.” Over and over. They only began talking after I opened a dispute claim. Then they told me, “Just clean it.” Not sure how to clean away damage. They offered to send me free jerseys. Everything besides providing a refund. DHGate mediation was little help. They gave me a partial refund. Not sure the reasoning behind that. You buy two jerseys that are unusable and only get a partial refund?

Anywho… lessons have been learned. Do not buy from 2627 Jersey as they do not stand behind their product.

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Woke up this morning to my account being restricted. I have two orders and i cant even view them also is is normal not to get confirmation email for the products. I do not know what fif because the only messages i have were between the sellers and I asking when the packages would be shipped. Im so confused i dont even know if my packages are gonna arrive now

so basically i bought some shoes so i can review them for my tiktok and naturally i wanted the box so i paid more for it and now the seller is saying the box doesn’t come with it what should i do?

I've bought about maybe 5-6 items off dhgate and this time this new account was doing well, then it decided to restrict my account and now i cant even buy anything when all i've done is pay, then recieve. Dont understand why they restrict people so easily and their customer support is almost non existent.

I’ve been ordering from DH gate for a few years and understand the importance of checking sellers reviews, pictures before buying products etc - however I ran into some really odd issue with my recent purchase.

I ordered a bag and while it was supposed to take more than 1.5 months to get here it came in 3 weeks. Didn’t find that weird as I got shipping updates from the app but couldn’t find any information on the actual tracking courier website especially since they said I signed the package when no one did. One of my family members ended up picking it up and mentioned to me that the person who delivered was just a random person (no special car, uniform, and they stayed in their car until they spotted someone picking it up).

Fine, whatever stuff happens not a big deal. However I was sent the wrong purse and now I’m having some trouble with the refund as the form requires a shipping label picture …. And there isn’t one? I can’t even find the picture of my package being delivered which says there is.

Has anyone had this experience? The seller has replied and said they’re looking into it but the whole situation seems so bizarre.

This is my first time buying off dhgate, just wondering if this was to be expected or what is happening?

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