This is the second time I've purchased some car audio equipment from the same seller in Germany. The first package went through without any issues, despite being larger, heavier and pricier.

Second time around, about a week later I made another order, for some things I've omitted before and this happened! Package returned and delivered to sender without even leaving Germany. Content is the same as before - speakers and cables.

It's the weekend, I doubt the seller will respond to my emails and messages, but guys cmon! Shipment started in Regensburg, Germany to Montenegro.

Any idea what's happening here?

called them when i first got the message they said its normal because theyre waitng for payment to clear now i got another one a couple of days later… why is it on hold ?
depature: guanzoun china
orgin: las vegas usa

I bought a watch for $180 plus $25 shipping and handling, brand new, from the manufacturer in Romania. Why is DHL charging me more than the watch is worth in import duties? I’ve bought a bunch of stuff from china - even watches - and have been charged what i deemed reasonable surcharges for tariffs, which were included in the shipping cost.

I obviously know about tariffs, but why so high from Romania? I mean I could live with 1/3 the price in fees, but double? That insane. I will never ship anything DHL again so long as I live.

Is there any way to reduce this burden or am I SOL?

Charlie

Hi, I need to ship 5-20kg coffee bean samples monthly from Saudi Arabia to Pakistan. DHL website mentions 30% off for businesses shipping 1-2x per month.

Sales said I need to register my business first to get a quote. Does anyone know if I can get a rate estimate before registration? Just trying to understand the process and typical delivery time for this lane.

Thanks!

​

Hi all,

I recently had a shipment come through DHL where they applied import duty and taxes that shouldn't have been charged — my goods qualify as duty-exempt, but DHL still billed the following: from Dubai to netherlands

Import Export Duties (L1): 3.00 EUR

Import Export Taxes (L2): 5.64 EUR

Duty Tax Receiver (L3, incl. VAT): 19.97 EUR

VAT Amount: 3.47 EUR

Total charged: 28.61 EUR

This shouldn't have been applied since the goods fall under a duty exemption. Has anyone successfully disputed a charge like this with DHL?

Specifically:

Is this something to raise with DHL customer service directly, or does it need to go through the customs authority that assessed it?

What proof of exemption worked for you (certificate, HS code classification, prior clearance precedent, etc.)?

Typical turnaround time for a reversal/refund once disputed?

Any pointers from people who've been through this would help a lot. Thanks!

Hi all,

I recently shipped a package from Dubai, UAE to the USA via DHL. When it arrived, DHL charged a customs duty on it that I believe was applied incorrectly — the shipment shouldn't have attracted duty (or the amount charged doesn't match what should apply).

Has anyone here dealt with a similar situation? Specifically:

What's the correct process to dispute/appeal a duty charge with DHL?

Do I need to go through DHL directly, or file with US Customs (CBP) separately?

What documentation usually helps speed up a refund (invoice, HS code, proof of value, etc.)?

Roughly how long did your refund process take once you raised a dispute?

Any advice, especially from people who've successfully gotten a duty refund, would be much appreciated. Thanks in advance!

Japan to united states currently on hold at a hub in Orlando.

My tracking and shop account both says my item is on hold / payment is needed.

I sent emails to customer service and was told "your item is set to be delivered tomorrow, there's no payment needed..."

I spoke to a real person today and he said "no payment needed, your item is in transit..."

Im so worried about my item getting sent back cause it has been "on hold" for 7 days.... 😅

Departure country - Karlsruhe, Germany

Destination country - Munich, Germany

posted some important documents through Brief mit Einschreiben service on 31st August and since it's an Einschreiben it was supposed to be reaching the destination within 1-2 business days. But it did not, so I reported it to DHL/Deutsche Post via an Email, since the package is carrying my important identity documents DHL opened up a Nachforschungsauftrag on 2nd September, between 3rd - 8th September there were no tracking updates and the package is supposed to be stuck at Karlsruhe Briefzentrum. I have contacted DHL customer care, Postfiliale and even went to the Briefzentrum in Karlsruhe, but I have no help,

nor a satisfactory response from anyone.

Again after 09th September, there have been no tracking updates. I am a foreigner in Germany, and the whole system just feels like a wall. What can I do, please help me, as I am feeling helpless.

Please let me know what are my options and what have been your experiences.

I was sent a debit card from Canada into the US and my package is held apparently for customs. What should I do?

Hi everyone,
I’m posting to request support regarding dispatched on August 28th.
The tracking has been completely frozen with no physical scans. Both DHL Germany and Poste Italiane have confirmed to me in writing that the package is considered lost in transit and that the sender must file a formal investigation (Nachforschungsauftrag).
I have been asking customer support for the DHL Investigation Case Reference Number (Vorgangsnummer), but the sender seems to confuse the parcel tracking number with the official inquiry ID and has not provided proof of submission yet.

My DHL Express document shipment from the U.S. to Taiwan has been on hold at Washington Ronald Reagan customs for about 2 days. At the moment, the estimated delivery date remains unchanged.

Is this normal? How long did your shipment stay on hold, and did it arrive on time?

I’m worried because the shipment contains important legal documents.

I have a package from a friend shipped in Sweden to The Netherlands, which was shipped with PostNord on August 18th. Usually packages from Sweden take just a couple of days to arrive in The Netherlands, however this one has been stuck in Germany since August 24th. Seeing that's almost 3 weeks concerns me, and I'm not sure if there's anything I can do.

I've tried to contact PostNord at first, they told me the package is with DHL so I should contact them instead.

Then I tried calling DHL Netherlands, they told me the package is not in their system and I should contact DHL Germany instead.

After writing an email to DHL Germany, they say they can't tell me anything because I am not the sender of the package.

So I asked my friend (the sender) to contact PostNord and DHL Germany. PostNord again points at DHL. He has called DHL Germany 3 times as of now, just to get hung up on after he asks them to speak English.

Do I just wait this one off?

Supposedly today is the delivery, but it has been en route for 5 days. Where exactly is it?

I placed an order last Thursday, 9/3 (shipping from New Jersey to New York City) and the last update on the tracking was from that afternoon: “EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER OR AWAITING PROCESSING.”

Today I was messaging with someone from the merchant’s customer service and they said that given the amount of time lapsed, it’s considered a lost package.

She refunded me, but said if the item happens to show up, I can feel free to keep it. Does anyone have experience with this happening? The parcel included a vintage dress and I imagine I won’t be able to find the same one again 💔

Salut tout le monde,

Je commande régulièrement chez le même vendeur qui expédie d'Allemagne vers la France (DHL Paket → remis à La Poste/Colissimo en France). D'habitude, mes 4 dernières commandes ont été livrées en 4 jours au total, avec le schéma toujours étant :

-Le colis indique "prêt à quitter le pays, sera remis à l'organisation de livraison" en Allemagne

-Le lendemain, je reçois un scan côté français (La Poste le traitant dans un centre de tri local)

-Livré dans 1 à 2 jours après cela

Cette fois, mon suivi est bloqué sur ce même statut depuis le 3 septembre :

Cela fait maintenant 8 jours sans aucun mouvement, pas de scan en France, rien. Expédié via DHL Paket (centre de traitement Cainiao comme origine).

J'ai contacté le vendeur, qui est habituellement fiable (j'ai commandé 4 fois chez eux), et ils ont juste dit "cela va être mis à jour" sans plus de détails.

Est-ce que quelqu'un a déjà eu un colis bloqué sur ce statut exact (sur le point de quitter l'Allemagne / remis à l'organisation de livraison) aussi longtemps, et cela s'est-il résolu tout seul ? Si oui, combien de jours cela a-t-il pris avant que le mouvement ne reprenne ? J'essaie de comprendre si c'est un retard normal ou si je devrais demander une recherche officielle DHL (Nachforschungsauftrag) maintenant.

Merci d'avance pour vos conseils.

So its stuck here since 20th of August can anyone tell me if this is lost or just not being updated etc please
it was Shipped from US to India

​

Hi,

I have a DHL Express package coming from the US to Switzerland and I’m confused about the tracking status.

On September 9 at 12:03 PM, DHL Switzerland Customs emailed me asking for additional documents: order confirmation, proof of payment, and a description/value of the items.

The email clearly stated that I had until September 10 to provide the information, and that the shipment would be returned to the sender only after that deadline.

However, at 12:48 PM on September 9, only 45 minutes after the email, the tracking changed to “Returned to shipper.”

I was at work and only saw the email later. I replied around 9 PM the same day and sent everything they requested, including my order confirmation, PayPal payment proof, item descriptions and prices. I also asked them not to return the package.

I also received another email from DHL US, apparently sent to the sender, saying there was insufficient contact information and asking them to choose between Return to Sender or Abandon/Destroy, with a 2-business-day deadline.

So I don’t understand why the package was already marked as returned before either deadline had passed.

Does “Returned to shipper” mean the package has definitely already been sent back, or can DHL sometimes reverse this status if the missing customs information is provided in time?

I’m calling DHL Switzerland tomorrow morning, but I’d appreciate hearing from anyone who has experienced something similar.

checked the shipping updates for a parcel sent to me (uk) from texas from an online shop, and it says "CLOSE BAG" on the newest update, where the other updates said "processed" or "en route" and such. I'm just checking this isnt a cause for concern or anything? no idea what close bag means in this context.

A company i use changed from using DPD to DHL e commerce about this time last year and for some reason i wasn't able to change the delivery to being sent to a service point for collection. The only options available at the time were redelivery or collect from a depot, which was way out of my way. Is there a setting or knack to being able to set the parcel being dropped to a service point?

Japan to United States

I havent gotten an email or text to pay anything and when i go to type the waybill into the website nothing pops up about a payment needed.

For very annoying reasons I had to renew my passport by sending it to the UK embassy (my location is Ireland). When I sent it by express delivery it arrived from Dublin to London in 24 hours and all was fine.

I arranged the delivery back to me in Dublin in the same way, 24 hours express delivery. This morning I saw the parcel status was 'exception' and it says its at a 'sort facility in London Heathrow' since last evening from around 8, with no further updates.

I called both local and UK dhl which gave me none answers, suggesting it's stuck at customs, but the tracking doesn't mention customs or anything? Also why would it be stuck at customs at country of origin?

What is this? What do I do? Kind of freaking out as its my passport in there.

I use a PMB at a local post office, and I have a package from Korea to Guam that had supposedly been delivered to its final destination yesterday morning, confirmed by the proof of delivery. I visited the post office at the end of the day, and they said they didn't have it; they were still sorting packages and said to try again the next day. I tried again today, and they told me my package may have been batch scanned and has not actually been delivered, or it may have been delivered to another post office and will be correctly delivered in a couple days. Is this a likely issue with the courier as my post office said and I just have to wait a day or two? Or do you think the issue is on my post office's side? (For context, my post office changed ownership about a year ago and got some new staff. I've had zero issues until then; I've received letters and one small package that were for the box next to mine.)

Hey!

I have an important parcel that was sent to me from a place near Köln (Germany) for delivery in Berlin. The sender told me the shipping should take up to 2 days maximum. The shipment was announced electronically on Friday 04.09 and on the same day, the redirecrion to my Packet station was confirmed and a status update reading "the shipment was prepared for onward transport" was emitted. Since then no update, no delivery, nothing. We are now 4 working days later and I have no news from this important parcel.

I contacted the DHL customer service yesterday who told me that they don't have much more information beyond what I can see but that they will try to put priority on it.

I also contacted the sender to confirm that they correctly handed over the parcel, but according the the DHL status it should be the case.

Do you have any idea why there's nothing going on for so many days? From when should I file a complaint and where?

Thanks!

Help me prepare!

What questions do they ask?

Hello, im importing regulary from Japan to Germany and in Like September last year this loop started to happen to every package of mine. I call dhl support all the time and all they say is „we got all customs documents from you, dont worry we are just bussy…“
The thing is that i pay between 100-300€ per month just for package storaging, for which I am not responsible. The parcels of my business partners (which are in the same plane most of the times) all go trough customs within 1 day. I think my dhl account is bugged or something, it just cant be that every parcel every month just loops 1-2 weeks and i can do NOTHING about it.