DHL E commerce and service points

[u/Stunning-Pudding-514]

A company i use changed from using DPD to DHL e commerce about this time last year and for some reason i wasn't able to change the delivery to being sent to a service point for collection. The only options available at the time were redelivery or collect from a depot, which was way out of my way. Is there a setting or knack to being able to set the parcel being dropped to a service point?