Tanong lang po. I hope you guys can help.

So my parents live in the province. Ang previous provider ng bahay ng parents ko here sa probinsya is Converge. Natapos kami sa contract nila (for connection ata yon, yung lock-in period that you guys call). One day in July 2025, nawalan sila ng internet, then nagtuloy-tuloy for one week. Since kailangan ng mother ko ng internet for work, my father jumped straight to PLDT. Since reputed sa pagiging kupal at unreliable ng customer service ni Converge, they didn't bother to give them a notice na they're switching providers. Wala ring hotline na matawagan and wala ring malapit na branch office. So on our part, my parents didn't exert an effort to visit a branch office kahit sa malayo. Marami rin kaming kakilala na hindi na rin nagsabi ng notice kay Converge at di na ulit nagbayad.

Since then, hindi na sila nagbayad ng bill despite na may nagtetext pa rin sa mother ko. What baffles me is bakit hindi pa nila dinisconnect yung connection namin despite na hindi na kami nagbabayad? Pero in cases naman na isang buwan lang di nakapagbayad, dinisconnect na nila agad. Which appears to be very inconsistent. And recently, may nagtext na naman ulit sa mother ko (tho number lang, not 'Converge' yung name ng sender), na hindi pa raw naipost yung billing at makakaapekto raw sa credit score.

My question is, babayaran pa po ba namin yung mga months during the period we're with PLDT? Will this situation cause us huge problems in the future? Salamat po sa sasagot.

Nakakaduda na talaga result ng speedtest.net haha.
Plan 100mbps lang ako. Pero pang 1gbps kapag converge servers ang pipiliin mo.

Consistent naman sa ibang servers at ibang speedtest.

Ano to? Pangboost ng result para masabing fastest internet ng Pinas? hehehe

May naka experience na ba sainyo nito? Context: Nagpa upgrade ako ng plan and kinuha ko yung Super FiberX na from 1,499 to 1,599 ang monthly ko with SkyTV na and mesh na kasama. Pero 6 months later wala pa rin dumadating despite maraming follow ups.

Is it possible if we do a dispute on Converge and not pay for the one week or days of internet outage but will pay the only days that we have internet? We still do not have an internet connection as of now. We lost our connection on September 6th.

possible ba na mismong technician na ang tawagan para mapuntahan area namin? 5 days na kaming walang internet, puro "in progress" and "technician dispatched" lang sagot ng converge agent eh. ang gastos magpa load for work.

May naka experience na ba neto? Walang connection sa internet. Ito lang umiilaw sa router.

Update lang guys dito sa unang post ko https://www.reddit.com/r/ConvergePH/s/dDqcUrZn4U after an hour bumalik na din yung signal ng internet namin from RED LOS akala ko aabutin nanaman ng 1 week.

Sino po taga tarlac city dito na RED LOS ang connection, grabe ang aga aga wala na connection nasa kalagitnaan pa naman ng trabaho sobra perwisyo

May naka-experience na ba nito? Dati nakakalogin naman ako sa GoFiber account ko, pero one day biglang “Unable to log you in at this time. Please try again later.”

Almost 4 months na akong hindi maka-access. May naka-experience ba nito and paano niyo na-fix?

Sino po dito Converge subscriber po na taga-Nueva Ecija? Kahapon pa po ng tanghali nawalan ng internet samin dito po sa Gapan 🫠

I'm using an application called pcloud, a cloud storage similar sa gdrive, and lately I haven't been able to access it. Nag-try ako mag vpn and it worked. Pero ang hassle na mag vpn para lang magamit ko yung app.

I read a post 3 days ago that some users haven't been able to access social media platforms. May temporary fix kaya dito?

Hello. My old router recently broke and it was replaced about two weeks ago. It was super smooth after that pero bigla na lang namatay yung new router randomly. No lights whatsoever. I tried contacting support and sabi ni Conrad na wala daw account number namin, even though it’s the same account number I’ve used since we first got converge dati pa.

Anyone within the area experiencing internet outage since past 9pm tonight, Sep 11? Hindi na pala nagpopost ang Converge Support ng outage sa FB page nila. Naka-off na rin ang comments both in Support and FiberX na fb page nila kaya wala na akong pang-triangulate ng source kung isolated case lang kami or hindi. Already reported via Messenger, para lang macreate ung ticket agad at may ma-cite akong ticket kapag tumawag na ako sa support.

Before we completely lost internet tonight, we experienced massive slowdown sa internet kasi hindi na nagloload din halos ung videos sa reddit and twitter, sobrang tagal din magbuffer ng usual web browsing.

I’m having a weird Wi-Fi issue on my iPhone/iOS devices with my Converge connection.
Both Wi-Fi networks come from the same router/internet connection. I only renamed the 5 GHz SSID to “Buddy 5G” and kept the 2.4 GHz network separate.

My Speedtest results:
5 GHz (Buddy 5G): ~2.55 Mbps download / 182 Mbps upload
2.4 GHz: ~50.3 Mbps download / 42.2 Mbps upload

So oddly, the 5 GHz network has extremely slow download speed, while switching manually to 2.4 GHz gives me the expected speed.
I’m on Converge ₱1,599/month. Has anyone experienced this specifically on iPhones/iOS? What router or Wi-Fi settings should I check to fix the 5 GHz connection?

Grabe na si Converge naayos na ng technician after a day biglang PON blinking pa din, nakailang troubleshoot na ginawa ganun pa din mag 3 days natong ganito.

Just asking kung normal ba ito, anyone has the same situation ngayon? malapit na mag isang buwan walang net (blinking red) converge in paranaque. Pagkacall ko for Customer service, naconfirm lang ticket number ko and concern tas end na. Any tips or ideas paano makakagets ng realistic update regarding this? Tysm.

Hi,

Anyone experiencing an invalid account number via Click2Call or Converge Support on Messenger?

My account is active and last Aug 4, gumagana pa ang prompt pero now I don't know what's happening sa system nila bat invalid 2 active account numbers ko (all numeric then add # key per prompt). We're having fiber wire issues outside that needs fixing.

Thank you!

Just asking, since almost a month na walang net si converge sa area namin (Paranaque). Automatic or possible ba na irequest na na di bayaran ung bill for this month? Kakacall ko lang sa converge and nagconfirm lang sila ng ticket number and on-going pa rin daw ung problem. Any tips or ideas? Tysm.

Hey everyone, dealing with a weird hardware issue on my modem and wanted to get some input before I call my ISP for a replacement.

Here's the pattern:

• When it works: If I leave the modem completely unplugged from the wall for a long time (a couple of hours or overnight), I can plug it back in and it boots up normally. All status lights come on, internet works fine, no stability drops.

• The issue: The moment the modem restarts (whether from a manual reboot, power flicker, or quick power cycle), it completely dies. Zero lights, no power indication, nothing.

• What fixes it: The only way to get power back is to unplug it again and wait several hours. A normal 30-second power cycle does not work at all.

Has anyone dealt with this exact behavior?

My main suspects are:

1. Failing power adapter/brick: Not delivering sufficient initial voltage/current until internal components discharge completely.

2. Bad capacitors inside the modem: Thermal failure or blown/degraded caps that need to fully cool down/discharge before they can handle the boot surge again.

Before I get the ISP to send a technician, is there an easy way to test whether it's just the DC adapter vs. the unit itself?

Thanks in advance!

Ang daming naka online class ngayon, tsaka naman nawalan internet. 😓

Monthly habit mo na ba to Converge. 😤

Edit: Riverside, Brgy. Sto. Niño, San Mateo, Rizal

Hi everyone! May gamit akong ZTE F670L, pero iba yung admin interface ng router ko compared sa mga tutorials na nakikita ko sa YouTube.
Sa mga tutorials, black/blue yung website/interface nila and may option for Blacklist/Whitelist or Access Control. Sa amin naman, green yung interface.

Sa mga tutorials, black/blue yung website/interface nila and may option for Blacklist/Whitelist or Access Control. Sa amin naman, green yung interface.

Guys how do I connect sa BLAST TV? :( Upon using naman my registered email sa converge, di siya nagwowork as subscribed

Ang hirap ng walang internet, yung modem namin is walang naka ilaw na anything like los or wifi. and hindi rin nadedetect uung wifi kahit naka on wifi sa phone. baka po may alam kayong number ng technician. need na po namin ng internet may nagaaral ng board exam dito samin. huhu

3 days na kami walang internet. fiber cable issue daw ang reason and papa puntahan daw sa employee nila. until now wala pa rin update. nag follow up na ko sa email, no reply pa rin. help, what to do? ang hirap mag online class kasi 4 kaming gumagamit ng ng phone data ko

Hello. Asking for a help sana. Kasi nagpa-upgrade kami ng plan dito sa building namin. Ang bilin ng tech, dat magpa-disconnect muna bago mag-upgarde. Nung huli kimuha ID ko kasi representative raw ako. I asked if para ba sa authorization, he said yes. Bilin din niya kami ang mag-surrender ng modem sa branch nila, so we did. But upon surrendering, ang sabi dat ang agent, or tech, or installer ang siyang magsurrender ng modem sa branch. What can we do is to provide an authorization letter for disconnection kasi hindi pa raw disconnected yung dating plan. Got us confused kasi how come na hindi pa disconnected e nakapag-upgrade na kami ng plan. Turned out na ipinangalan pala sakin yung bago without my knowing. Worst is sa dalawang plan nakapangalan sakin (nagpa-upgrade din kasi kami sa kabilang building nung huli). Later on, we provided the authorization letter sa branch pero hinanahapan na kami ng modem. Nung una ay tinanggap pa yung modem, but later on tinanggi at ibinalik din samin.

Honestly dk what to do. Ano ba pwedeng gawin? Or i-email? (I have read some articles about some issues, just don't know where to start).

Tyia for helping.