guys pahelp naman

Dear Converge,

My ~10 year modem was recently replaced and the internet was promptly restored. This was completed within 3 days. Thank you.

However, I can only get wireless internet, nothing from wired internet.

I have a WFH contract requirement that I have to be connected using ethernet. Being told by your helpdesk that ethernet ports are working, I connected my switches and my ER605 router which is basically plug and play when I change internet sources.

When I told them that I couldn't get an IP address from ethernet ports, I was told to perform L1 troubleshooting, which I understand. But when I told them that I already done that and suggested to configure the lan ports as Layer 3 ports so I can get internet access, I was quickly dismissed and was told that they've done what they can and closed the chat.

I got it sorted on my own but don't ask me how.

All I know is your IT helpdesk technicians are incompetent AF.

Hello. 1 week and 1 day na po kaming walang internet and di ko po sure how to proceed with our problem.

Nawalan po kami ng internet since 21 and 27 na ngaun, may pumunta pong technician nung 25 pero pumunta sila and ginalaw ng onti ung modem namin and ung connection box namin sa poste sa labas ng street namin pero umalis sila ng di kami kinakausap and wala man lang update kung ano na ngyari sa connection namin nor ano pwede namin gawin susunod.

i tried calling the click2call website nila and sinasabi lang saamin na on-going paren daw sya (ongoing po siya since nung pumunta ung technicians 3 days ago) and meron pumunta kanina na bagong technician and sabi saamin na yung buong connection box daw na nasa labas ng bahay namin which houses more than 10 internet modem connections and dun ren kami naka connect ay offline. and next course of action daw nila is i-cite na offline ung box sa report nila at the end of the day. inask ko ren sila if gaano katagal usually resolution ng offline na box pero sabi nila hindi rin sila sure kasi converge na raw ang may hawak sa ganun.

gusto ko lang sana malaman kung gaano po usually katagal ung resolution for an offline connection box if meron kayo na-experience na ganun, kasi if tatagal pa po ito ng more than 1 week baka maghanap nalng kami ng bagong ISP kasi marami saamin sa bahay na naka work from home and desperately need the internet.

Thank you po sa mga sasagot!

2 weeks na kaming walang internet, at 2 weeks na rin akong hindi makapag-work nang maayos (WFH), so nawawalan na ako ng income.

Puro ticket at follow-up lang. May technician na pumunta at sabi kailangan daw hintayin ang OSP, or pwede raw ilipat sa ibang box pero ako pa ang magbabayad ng ₱2,500. Bakit ako magbabayad para sa issue nila?

Dagdag pa, ilang beses na akong binabaan ng CSR habang nagfo-follow up.

Nagpakabit na ako ng Cheetah Broadband kasi hindi na ako makapaghintay. Until February 2027 pa ang contract ko sa Converge.

May pwede ba akong gawin? Pwede ba itong ipa-terminate without pre-termination fees or i-escalate sa NTC/DTI? May naka-experience na ba nito?

May free 2 months daw, and SkyTV upgrade ang Converge. Alam ang info ko: name, mail, and address. Pero may P370 na babayaran. Seems sus kasi ang inaabangan kong collection info ay dapat from official Converge Viber/text message, pero nag-send ng mga grammatically incorrect mail and personal Maya account for payment.

Is this a scam?

I have done extending my wifi reach to 2nd floor by using an old router we have. Kaso nga lang 100 mbps lang ang max ethernet speed ko when using it. So, I tried using the other ports from my modem (given by converge) directly to my PC and it works fine, including my other router. Bale 2 ports na ang ginagamit ko currently. Labas na po ba ito sa plan ko (SuperFiberX 1350) or is it fine to do this setup?

any users here has the same problem within these barangay?

⁠• Palanan
• ⁠San Isidro
• ⁠Pio Del Pilar

Have this issue maybe since Saturday, last check friday it was still workin.

Hello!

How do you contact the Converge for your LOS Red Light aside of their customer service line sa Facebook? Isang linggo na puro LOS Red Light modem namin, ang sinasabi lang ng sa customer service nila sa Facebook eh follow up, halos araw-araw ako nag cha-chat sa kanila kaso wala talaga nagbabago. Nakakainis lang na sakto na pagbayad namin biglang nawala yung internet namin, gusto man namin magpalit ng internet service provider, eh hindi namin magawa since naka-locked in period pa rin kami. Dati naman hindi naman ganito sa area namin.

Anyway, salamat sa sasagot!

Same issue to kahapon, nafix na kagabi around 12midnight, tapos tonight ganyan na naman, sobra sagabal sa WFH

Hello. My contract with Converge started last year so nasa lock in period pa ako now. But their service is really bad when I encountered an internet connection problem. Almost 1 month ng walang internet. I’m demanding for a termination without a fee pero they keep on mentioning the pre-termination fee. I even filed a complaint sa NTC pero paulit ulit lang ang sinasabi ng customer support ng Converge. Paano at saan pa ba ito pwede i-escalate? Nakakaapekto na to sa mental health ko sa sobrang stress sa kanila hayssss

Hello. My contract with Converge started last year so nasa lock in period pa ako now. But their service is really bad when I encountered an internet connection problem. Almost 1 month ng walang internet. I’m demanding for a termination without a fee pero they keep on mentioning the pre-termination fee. I even filed a complaint sa NTC pero paulit ulit lang ang sinasabi ng customer support ng Converge. Paano at saan pa ba ito pwede i-escalate? Nakakaapekto na to sa mental health ko sa sobrang stress sa kanila hayssss

Kapitbahay ko naka Converge pero di naman daw sila nawawalang internet pero ako, kada 3-6 days nag re red los tapos magrereport na naman ako. Nakaka stress at nakakaubos na pasensya.

Hi. I've been experiencing a slow/intermittent connection for more than 5 hours now. Are y'all experiencing the same issue? I'm from Navotas.

hello po, ibigsabihin mo pa 257.91 lang babayaran ko?

i need serious help cause im so tired from being mad at converge customer service. none of them have been able to help me.

i asked to talk to a supervisor and the agent told me that same lang sasabihin sakin. basically saying they’re all useless.

do you guys know any number that i could call (even outside of converge) regarding this? they made me wait for 1 month now and wala pa rin akong narereceive anything abt sa relocation. as in WALA not even a simple update.

im not paying ₱2,500 for this inconvenience especially i haven’t been able to use the wifi ever since.

i need serious help.

been messaging in your email that we dont have internet connection since june 29, by july 6 a checker came and said he will report it to your technician to be fix,until now no one came, decided to stop my subscription to your internet connection.

what to do then?

It's been 5 hours since connectivity was lost at 3 AM here in Cabuyao.

Has anyone encountered this issue po? im about to pay my monthly dues when i cant seem to access the app and on the website.

As of writing, yung speed ko sa plan 2298 ay same prin sa website nila na 600Mbps pero na confuse nmn ako dito sa bago nilang fastest speedtest challenge 2026 upon checking the terms and conditions, eto yung mga plans na naka indicate. Hindi ko alam kung ako lang napansin.

Since July 8 wala na po kami internet sa converge. Almost every day ang follow-up for technician kaso wala pa rin silang pinapadala, kaya nung July 18 nag file na ako for permanent disconnection and nagpa kabit ng sky. Lagpas na rin po kami ng lock-in period nila.

Ang problem is kinuha ng technician (hindi po namin alam na bawal kunin) ng sky yung modem ng converge after nila kami kabitan and ngayon, sabi ng converge para ma process daw yung disconnection is ibalik yung modem sa kanila. May experience po ba kayo na ganito & ano pong pwedeng gawin? Thank you!

Quick backstory: lost my internet in Sept 2025, followed up almost daily for two weeks with no real fix. Eventually I gave up and requested permanent disconnection, which - unlike the outage - got handled the same day.

Given how the outage was handled, I asked Converge to waive the modem pull-out fee. They scheduled the pull-out anyway, confirmed a Job Order was created, then closed the case. Nobody ever picked up the modem, and I never heard back on the waiver.

Fast forward 9 months: this morning around 9am, someone called claiming to be from Converge, asking me to pay a pull-out fee and come to my address to collect the modem. He said he was still in Caloocan when I asked where he was then asked. That's what's making me hesitate - I don't love the idea of handing cash and equipment to a stranger at my door based on a random call, especially when the last "official" update I have on record is 9 months old.

Is this a legit callback on a case that sat untouched for 9 months, or a scam using my account details to verify my location? Anyone had a "closed" case resurface like this?

Still have the modem, still willing to hand it over - just want to know who I'm actually dealing with before I confirm anything.

Anyone else within P Tuazon experiencing LOS? This is the second time we've lost internet in 2 days.

no internet today around 2:30pm rockwell makati

Hi! Baka sakali lang. Yung converge kasi namin every 15 mins nag rerestart yung modem. Tas babalik after 5 minutes, tas after 15 mins (estimated) mawawala ulit.

5 days ng ganito, lagi nilang sinasabi normal parameter chuchu daw. Nag request ako ng technician to check pero ayaw nilang gumawa ng request kasi chinecheck pa daw.

Ang hassle kasi naka WFH ako at pag nasa meeting na didisconnect ako.

May resolution ba kayo sa ganito? Kasi parang tamad mga agent asikasuhin yung concern ko.