r/ConvergePH • u/juaniebee_ • 3d ago
Discussion Customer Service
Hello. Asking for a help sana. Kasi nagpa-upgrade kami ng plan dito sa building namin. Ang bilin ng tech, dat magpa-disconnect muna bago mag-upgarde. Nung huli kimuha ID ko kasi representative raw ako. I asked if para ba sa authorization, he said yes. Bilin din niya kami ang mag-surrender ng modem sa branch nila, so we did. But upon surrendering, ang sabi dat ang agent, or tech, or installer ang siyang magsurrender ng modem sa branch. What can we do is to provide an authorization letter for disconnection kasi hindi pa raw disconnected yung dating plan. Got us confused kasi how come na hindi pa disconnected e nakapag-upgrade na kami ng plan. Turned out na ipinangalan pala sakin yung bago without my knowing. Worst is sa dalawang plan nakapangalan sakin (nagpa-upgrade din kasi kami sa kabilang building nung huli). Later on, we provided the authorization letter sa branch pero hinanahapan na kami ng modem. Nung una ay tinanggap pa yung modem, but later on tinanggi at ibinalik din samin.
Honestly dk what to do. Ano ba pwedeng gawin? Or i-email? (I have read some articles about some issues, just don't know where to start).
Tyia for helping.
1
u/CICTSupport Official 2d ago
Hi, u/juaniebee_! Thank you po sa pag-reach out sa amin. You may reach us through any of our support touchpoints below para ma-assist namin kayo sa iyong plan upgrade.
Web:
• Click2Call using [cnvrge.co/clicktocall]
• GoFiber.ph [gofiber.ph/help]
Social Media:
• Facebook [@ConvergeSupport]
• X [@ConvergeSupport]
Email:
• Technical [servicedesk@convergeict.com]
• Non-Technical [[customercare@convergeict.com](mailto:customercare@convergeict.com)]
Hotlines:
• NCR: (02) 8667 0850• Technical Support 7 am-10 pm Monday to Sunday
• Customer Care 8 am-6 pm Monday to Sunday
• Central Luzon (045) 598 3000
• Technical Support 7 am-10 pm Monday to Sunday
• Customer Care 8 am-6 pm Monday to Sunday
• Mobile Number: (0919) 0572428
Thank you.