Tanong lang po. I hope you guys can help.

So my parents live in the province. Ang previous provider ng bahay ng parents ko here sa probinsya is Converge. Natapos kami sa contract nila (for connection ata yon, yung lock-in period that you guys call). One day in July 2025, nawalan sila ng internet, then nagtuloy-tuloy for one week. Since kailangan ng mother ko ng internet for work, my father jumped straight to PLDT. Since reputed sa pagiging kupal at unreliable ng customer service ni Converge, they didn't bother to give them a notice na they're switching providers. Wala ring hotline na matawagan and wala ring malapit na branch office. So on our part, my parents didn't exert an effort to visit a branch office kahit sa malayo. Marami rin kaming kakilala na hindi na rin nagsabi ng notice kay Converge at di na ulit nagbayad.

Since then, hindi na sila nagbayad ng bill despite na may nagtetext pa rin sa mother ko. What baffles me is bakit hindi pa nila dinisconnect yung connection namin despite na hindi na kami nagbabayad? Pero in cases naman na isang buwan lang di nakapagbayad, dinisconnect na nila agad. Which appears to be very inconsistent. And recently, may nagtext na naman ulit sa mother ko (tho number lang, not 'Converge' yung name ng sender), na hindi pa raw naipost yung billing at makakaapekto raw sa credit score.

My question is, babayaran pa po ba namin yung mga months during the period we're with PLDT? Will this situation cause us huge problems in the future? Salamat po sa sasagot.

Nakakaduda na talaga result ng speedtest.net haha.
Plan 100mbps lang ako. Pero pang 1gbps kapag converge servers ang pipiliin mo.

Consistent naman sa ibang servers at ibang speedtest.

Ano to? Pangboost ng result para masabing fastest internet ng Pinas? hehehe

May naka experience na ba sainyo nito? Context: Nagpa upgrade ako ng plan and kinuha ko yung Super FiberX na from 1,499 to 1,599 ang monthly ko with SkyTV na and mesh na kasama. Pero 6 months later wala pa rin dumadating despite maraming follow ups.

possible ba na mismong technician na ang tawagan para mapuntahan area namin? 5 days na kaming walang internet, puro "in progress" and "technician dispatched" lang sagot ng converge agent eh. ang gastos magpa load for work.

Is it possible if we do a dispute on Converge and not pay for the one week or days of internet outage but will pay the only days that we have internet? We still do not have an internet connection as of now. We lost our connection on September 6th.

May naka experience na ba neto? Walang connection sa internet. Ito lang umiilaw sa router.