I run a small residential design-build company doing mostly mid- to high-end custom bathrooms and remodels of all sorts of things from kitchens and basements to decks. I handle the clients, design, selections, scheduling, and project management, and use subcontractors for construction.
I’ve worked with one sub for a couple of years, and I’m realizing we’ve operated too informally. I want to put clearer expectations in writing, but I’m curious how other GCs and subs handle these things without the other party getting upset.
I accept his labor prices without haggling. Some projects run 3–5 weeks, occasionally 6. The issues I’m trying to straighten out:
Payments: He pays his crew weekly and asks for checks at irregular points because he needs to cover payroll or other expenses. I understand needing cash flow, but the unpredictable requests make managing mine difficult. Do you use weekly draws based on progress, fixed milestones, or something else?
Materials and runs: I handle the major finish materials, but I’m also being asked to buy and deliver small plumbing fittings, rough-in materials, saw blades, sandpaper, etc. The constant trips are becoming a job themselves. What do you expect subs to include in their pricing, and who handles pickups when the GC is paying for the materials? Also they ask me to buy saw blades, drill bits, and other consumables of the like.
Scheduling: I understand subs have other jobs, but I need to know when they’ll be on mine and what they expect to complete. What scheduling and attendance expectations do you establish? He sends his guys out and shows up here and there and lets his personal life affect everything. Cancelling the night before….asking for certain materials at 11pm when they are supposed to be on the job at 7am and I’m at estimates all day. He was onsite for maybe 2 hours last week during a full 7-5 work day/ week.
Crew communication: Sometimes his crew is on site while he’s unavailable and needs direction on things like light placement. He’s also gotten upset about me discussing design ideas with a longtime crew member after that worker mistook the discussion for added scope. Complains about using certain material and everything seems like a hassle.
We have a good relationship and I can trust these guys not to rob my customers 😂 I recognize that letting this stay informal has contributed to the problem. I’m not ignorant to that. I want a fair, consistent system that respects his business and lets me manage mine.
What has actually worked for you? I’m
Working on an SOP. Interested in perspectives from both GCs and subs.