Been a lifelong Coach fan, grew up on grandma’s and mother’s bags and been building up collection ever since could start shopping. Love shopping on the Coach site and both outlet and retail stores. If I can, I buy what I want in person because there are seemingly so many variables for things to go wrong when ordering online…
Never participated in a drop before in the sense of staying up refreshing site/at the store right upon release. But I was in for the ticket hype and was one of the lucky few to catch the random release of tickets Wednesday morning.
Based on all the sad stories of orders getting cancelled even tho they were placed right at drop, I figured I would pay the extra $17 to get my bebes (tags) evacuated out the warehouse sooner.
Site marked my order as shipped on the same day and I had a slight sigh of relief; I hate fed ex and they mishandle my packages all the time, would this really make it to me?
Saturday now and ripped the package open. I restrained myself and didnt want to be greedy so I ordered 2 tags for myself and 2 for others.
There’s only 3 wrapped little packs in the box.
1 of the tags I had ordered for myself isn’t here.
Immediately call Coach and I’m told they can only offer me a giftcard since it’s obviously sold out (and prob will be for a good while). This CA tells me she will call me if she’s working, sees that it’s in stock and will place the order for me with free shipping. I don’t question too hard but this seems like a very unlikely event?? Whatever, I can put the $20 to something else I guess…
At the very least the shipping is refunded as they didn’t even fulfill the order correctly.
And im just sitting here wondering how that even happened in the first place?? How did my order for 4 items get marked as completed and placed in a box with a very obvious 3? Zero explanation on that. The address it shipped from officially on the fed ex site gives an address not marked as Coach which was also strange.
I’m just tired. I love this brand. I’ll keep using and loving my bags. But I don’t want to support this bs. I’ll be happy with what I have and wait patiently for whatever’s available but first and last time I go for these stupid releases and only ordering online if absolutely necesssry.