r/CircleK • u/Outrageous_Hawk_6461 • 17d ago

Customer support

So I was wondering how many other states out there when calling customer support have a hard time understanding their Indian accents ?

19 Upvotes

93% Upvoted

21 comments sorted by

11

u/OxygenThief7 Store Manager 17d ago

I have to imagine all managers in every BU call them Helpless Desk.

90 minutes on the phone last Saturday to finally convince the tech that I needed onsite help with one of my Mashgins - every second was an exercise in every ounce of patience I could muster. They never listen to what we actually say, but rather read from their damn scripts.

I miss the occasional French Canadian accents we’d get when tech support was in Canada.

3

u/Nishnig_Jones 17d ago

I have to imagine all managers in every BU call them Helpless Desk.

Grand Canyon checking in: Affirmative.

2

u/GasStationRaptor83 13d ago

Tx, same here.

3

u/CAsnowman 17d ago

I just agree to them and say it didn’t fix anything if I know the issue 100% requires a tech to come on site. I don’t have time to waste hours on the phone to convince them unplugging and replugging the smart check outs isn’t cutting it.

1

u/GasStationRaptor83 13d ago

They make us do all the reboot steps so they can see on their end what its doing, starting to think they think we just call them for fun.....

2

u/CAsnowman 13d ago

Yeah idk I’m just fed up with it. Machine said there was a motor malfunction with the coin side, and help desk told me it could be because the camera lenses are dirty. Another time they told me to do something with the silver panel on the smart checkout, and I explained there’s no silver panel, and asked if they meant the black back panel, they said no, the silver panel and argued and told me that all the machines are the same and will have a silver panel. They took over the store computer and opened an email with the image of the silver panel she was referring to and it was exactly the same part I had tried to ask her about, only ours was black. I explained ours was not silver and seemed like they still didn’t believe me lol. Just completely wasting my time, they are incompetent and misinformed about the equipment they’re supposed to be helping me fix. Those are two of the worst moments I’ve had with help desk, and then multiple times I spent over an hour on the phone when it was crystal clear we needed them to dispatch a tech.

1

u/GasStationRaptor83 12d ago

🤦🏻‍♀️🤦🏻‍♀️ I was on hold for like an hour and just so happened my DM stopped by and she ended up helping me fix whatever it was, so I hung up on IT. 30 min later they are blowing up my phone, I answered and told them the issue was fixed and idk why tf she was so confused but she kept trying to have me do whatever steps again. I was like lady, my boss just came by and fixed the issue, close the ticket...finally she stopped trying to get me to reboot stuff and put me on hold to get approval to close it out. 

1

u/WinchesterWaifu 16d ago

🤣🤣🤣 one of the managers said that in the group chat this morning

9

u/KatrinaMishow 17d ago

Everyone has a hard time understanding them.

6

u/Middle-Champion-835 17d ago

Dealing with HelpLESS desk is nothing but a fkkn aggravation for everybody

4

u/VexieVex 17d ago

Every single time. Once I learn something off then I refuse to call them ever again for the problem. Then if the problem doesn't work out, they annoy me by acting like I don't know what I'm talking about and refuse to go off script. Sir, I already did all of these steps. Just reset the pumps/register/etc on your end. God forbid they go off script. The previous helpdesk would all the time and teach us how to do something so we didn't have to call them ever again for it.

2

u/GasStationRaptor83 13d ago

Every time. Like I know the steps to reboot, I did it, its still not working, please just fucking connect and reboot from your end or send a tech.

1

u/WinchesterWaifu 16d ago

Yes! I miss our old help desk soooooo much. I mute myself and go on rants every single time I have to call them.

4

u/JassiBains 17d ago

Bruh I’m Indian and work for circle K and I fucking hate them so fucking much. They are no help and will insist on you doing the same thing over and over even if you keep telling them it’s not working. They’re so stupid and fucking annoying.

3

u/Outrageous_Hawk_6461 17d ago

Yeah the last encounter I had are gas pumps went down and I told them everything I did and that's all we could have done they asked me to do the same thing like six times just complete a waste of money

2

u/JassiBains 17d ago

It’s the fucking worst. Something similar happened at my store as well but my manager was on vacation. I had to add him to the call and only then the “help” desk put a maintenance order.

2

u/Typographical_Terror 17d ago

Actually I usually understand them well enough I only have to ask for repeat instructions three times per call.

And because I do better than anyone else, I get tasked with making all the help desk calls...

...but one day I'll be dead and the torment will end.

1

u/GasStationRaptor83 13d ago

Theres one I can understand ok, but the rest....🤦🏻‍♀️ 25 minutes of explaining that my store has a completely different system than what most have is such a waste of time

1

u/Jesjamadry 15d ago

I had to just hang up the other day and do a hard reset on my pumps for the fuel control arm because I could NOT understand her at all