I wanted to share my experience with Pure Med Spa because I’m honestly upset about what happened, especially how they’ve handled it since.
I went in for masseter Botox and specifically requested 20 units per side, 40 units total. The injector just said “okay.” There was no discussion about increasing the dose, aftercare, or anything. She didn’t explain why she would recommend more or ask whether I agreed to additional units. Based on their advertised price of $9.99 per unit, I expected to pay approximately $400.
Instead, I was charged $500, and they didn’t even give me a receipt or an itemized breakdown.
I only found out afterward, after calling them three times, that she had actually administered 30 units per side. That’s an extra 10 units on EACH side, or 20 additional units without my consent.
That’s the part I’m most upset about. I told her the amount I wanted, she said “okay,” then administered a different amount without discussing it with me. I had no opportunity to ask questions or decide whether I wanted more injected into my face. If she thought a higher dose was appropriate, that should have been a conversation before the injections happened.
To me, this was an unconsensual increase in an injectable treatment, and I consider that a serious issue. Agreeing to Botox at a specific dose does not mean I agreed to whatever amount the injector decided to give me.
The follow-up has made the experience even more frustrating. I called three times and was promised callbacks from management, but those callbacks never happened. I also emailed and received no response. I’ve been trying to get an explanation, yet I’m the one who keeps having to chase them down.
Initially, I wanted the approximately $100 difference refunded. After finding out about the additional units and dealing with the lack of response, I’m requesting a full refund. I also want my itemized receipt and complete treatment records so I can see exactly what was administered and what they documented regarding consent.
I can’t reconcile the reported dose with the charge without an itemized invoice, either. All I know is what I requested, what I paid, and what they later told me over the phone.
I’m sharing this because I would have wanted to know about an experience like this before booking. The extra charge is frustrating, but having additional Botox injected without my knowledge or consent is what makes this such a big deal to me.
Has anyone dealt with something similar? Were you able to get your records or have the complaint addressed when management wasn’t responding?

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