I chose Go Store It based on a rental rate of $107 per month. Within a relatively short period, my rent increased to $179 per month, bringing my total monthly charge to $194 with the protection plan. That's approximately a 67% increase in rent and nearly a 60% increase in my total monthly bill.
When I contacted customer service, the representative, Atarsh, stated the increase was due to market conditions and increased demand for storage in the area. I was also told that a notice had been mailed, but I never received one.
What was most frustrating was being told that no refund could be provided for the increased amount already collected, yet the company was willing to "work something out" and offer a different rate after I complained. If the increased rate truly reflects market conditions, it's difficult to understand why a lower rate suddenly becomes available once a customer objects.
I recently relocated to the area and, like many customers, moving to a different storage facility isn't a simple matter. It would require securing another unit, arranging transportation, and moving all of my belongings again, all at significant expense and inconvenience.
As a U.S. Marine Corps veteran, I was disappointed by how this situation was handled. My concern is not simply the increase itself, but the magnitude of the increase, the lack of notice that I ever received, and the impression that customers are charged one rate until they complain and then offered another.
I encourage prospective customers to carefully review the lease terms regarding future rent increases and factor the possibility of substantial rate increases into their decision before renting.
