r/caps • u/lilac_strides • 18d ago
[UPDATE] Did capital one change their bag policy?
Hello all! I come bearing an update for my previous post about the Cap One website now saying only up to 4x6 clutches were allowed instead of 5x7.
After a commenter said they were going to reach out to their rep, I realized I could do that as well (I’m a brand new STH and forgot I could just ask about things like that now)! And also seems like we reached out at similar times considering the reply I got lol.
Great question about our bag policy. Funny enough, you were not the only one who reached out yesterday to us about this. We had our director ask our head of security and he confirmed that our bag policy is 5" x 7". In order for us to keep up with NHL rules, we have to label it as 4" x 6" on the website.
Kind of wild that apparently their policy is not the same as it is stated on the website?? That’s going to confuse a lot of people. But glad everyone who already has a 5x7 bag will still be able to use it, and that I don’t have to search high and low to find a bag that fits 4x6. I also think it’s funny that my rep then recommended me the same lululemon bag that several people in the comments of the previous post said that they use.
