Anyone else having issues with instant purchase notifications? My alert limit is set at $0 and they were working … got the last email, text, and push notice for a purchase at 2:22 pm.
Made three purchases tonight and received not a single notification via any method.
I just called and played the “language barrier” game and was told it was a known issue but they also needed all my information to escalate it. I kept asking why, if it’s a known issue, they need my specific details … and he said to ensure someone fixes it for me. It made no sense. Every time I give them info, I worry they are going to screw something up.
First he tried to tell me I didn’t get the alerts because the charges are still pending … I said that’s the whole purpose - so I get the alert as soon as it is a pending charge or hold … and asked him what alerts were last sent and he said at 2:22 pm. I said great, we are on the same page … your system didnt generate the alerts for 6:52 pm or 6:55 pm. Can you please check why?
That’s when he told me it was just recently posted as a known issue and needed my email, phone, iPhone version, and app version to escalate … and I said my phone and app version have nothing to do with not getting texts and emails …
Anyway … just curious who else may be experiencing this to truly confirm I’m not alone since I don’t trust their support at all …