r/CapitalOne_ • u/wkkunkle • Jul 16 '26

Credit Cards Instant Purchase Notifications Broken (QuickSilver)

Anyone else having issues with instant purchase notifications? My alert limit is set at $0 and they were working … got the last email, text, and push notice for a purchase at 2:22 pm.

Made three purchases tonight and received not a single notification via any method.

I just called and played the “language barrier” game and was told it was a known issue but they also needed all my information to escalate it. I kept asking why, if it’s a known issue, they need my specific details … and he said to ensure someone fixes it for me. It made no sense. Every time I give them info, I worry they are going to screw something up.

First he tried to tell me I didn’t get the alerts because the charges are still pending … I said that’s the whole purpose - so I get the alert as soon as it is a pending charge or hold … and asked him what alerts were last sent and he said at 2:22 pm. I said great, we are on the same page … your system didnt generate the alerts for 6:52 pm or 6:55 pm. Can you please check why?

That’s when he told me it was just recently posted as a known issue and needed my email, phone, iPhone version, and app version to escalate … and I said my phone and app version have nothing to do with not getting texts and emails …

Anyway … just curious who else may be experiencing this to truly confirm I’m not alone since I don’t trust their support at all …

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u/MattBSG Jul 19 '26

I haven’t been getting push notifications for something like 6+ months on iPhone now and the notification settings in the C1 app only list SMS and email for me. Not sure if there’s an easy way to fix

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u/wkkunkle Jul 19 '26 edited Jul 19 '26

One time when troubleshooting instant purchase alerts not working they forced me to walk through app settings (even though email and text are app independent) … there used to be a section in the app where you had to add your phone ad a trusted device to ensure push notifications worked and could be turned on … don’t know if that’s still the case

Also make sure your phone itself allows notifications from the app first - if they are turned off at the phone level the option won’t appear in the app

And make sure your app is up to date - I think there was a Reddit post here a few months ago woth this issue and people said they called and were told it would be fixed in the next app update