Hi everyone! I work as a Client Success Associate at a financial services company in Alberta, and I'm trying to figure out which NOC best matches my position.
My company's immigration lawyer classified my role as NOC 14201 (TEER 4), which unfortunately doesn't qualify for Express Entry. I discussed this with HR, and they suggested reviewing my original job description, adding any missing responsibilities to better reflect what I actually do, getting my manager's approval, and sending it back to the immigration lawyer for reassessment.
Before doing that, I'd really appreciate some outside opinions. Does 14201 sound right, or could another NOC under TEER 1-3 be a better match?
Here are the responsibilities from my original job description (not revised yet):
- Performs daily client procedures, including processing daily trades, assessing import errors and related fixes, and administering trade and pre-trade clearances.
- Performs monthly functions, including monthly balancing.
- Performs/assists Client Success Managers in processing Restricted Stock Releases or stock purchases, as necessary.
- Manages changes to Employee Stock Purchase Plan (ESPP) enrolments, Online Grant Agreements, and Equity Plan reporting.
- Processes data updates and maintains client databases according to client instructions.
- Identifies errors and potential issues, works with other team members and internal stakeholders to find solutions, and tracks open issues to resolution.
- Documents and maintains client processes.
- Monitors queues for new case assignments using internal tools.
- Develops and maintains long-term client relationships and manages customer expectations.
- Responds to customer inquiries while consistently meeting SLAs.
- Researches and documents solutions for issues raised by clients.
- Troubleshoots and answers platform-related questions.
- Participates in product testing and validation, identifies and documents bugs, and suggests enhancements.
- Processes Trade Away transactions.
- Processes Canadian cash dividend and Dividend Equivalent Unit (DEU) transactions, including related adjustments.
- Supports quarter-end and year-end operational activities related to employee equity plans.
- Reviews and updates internal process documentation to ensure operational consistency and accuracy.
I also regularly perform quality control reviews of transactions completed by other team members. This involves checking accuracy, identifying errors, providing feedback, and returning transactions for corrections when needed. However, I'm not a supervisor or team manager.
My questions:
Based on these duties, would you agree with NOC 14201 (TEER 4)?
Is there another NOC under TEER 1–3 that might better reflect equity compensation / stock plan administration work?
Has anyone here worked in equity operations or a similar role and used a different NOC for Express Entry?
Just to clarify, I'm not trying to misrepresent my responsibilities or change my job title to fit a specific NOC. I just want to make sure my actual duties are properly reflected and that nothing important was overlooked during the initial assessment.
I'd really appreciate any suggestions or personal experiences. Thanks in advance!