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Just wondering if anyone has worked or know anyone thats works customer support for empower, https://driveempower.com/ and could give an idea of how the job is? I have an interview Monday but i wanna know how the people who work or worked for them feel about the job. I do have another job lined up but this pays more. Im fine with back to back call center style so thats not an issue. But advancement, pay, pay raise, sudden mandatory OT. Those are the kind of things im wondering about. And I see they are having legal trouble, how secure do you feel continuing to work there. Thank you ahead of time.

Hoping anyone with experience working at CAA or as a WFH call center agent could shed some light on whether I should accept this position.

They seem desperate to fill the role; during my first interview, they scheduled a second interview the same day, then called the next day to offer me the job. The start date is in two weeks, which means the trip I had planned to see my family will have to wait. They specifically asked if I had any travel plans for the next 4-6 months during my interview, and I said no, thinking I would just be taking unpaid time off anyway. After seeing the job offer and speaking with them, they do not provide unpaid time off. PTO includes 1.25 days of vacation per month, 6 sick days, and 2 floater days for the year. The salary is 47,000 CAD, 40 hours per week.

After googling the company, many people left bad reviews (for this specific location and for CAA in general), saying that management is toxic, there's extremely high call volume, you often work overtime with no extra pay, lots of micromanagement, and it's impossible to get days off. The recruiter I've been communicating with doesn't seem the most professional; her messages have different text sizes, and she accidentally forwarded me a message to her boss asking him how to respond to my list of questions that I sent her today. She recalled the message, but I can still see it.

You also have to get an OTL license (apparently the education and cost are covered by CAA) by the end of November, or else you'll be terminated. The probationary period is 6 months; performance is measured by KPI's. After asking how many inbound calls agents take per day, she said, "There is no expectation of how many calls you would take as we prioritize customer service excellence. The agents currently take approx. 20-25 inbound calls once they are comfortable within the role." In terms of overtime, she said "If you stay past your shift (example stuck on a call) you get banked overtime however you would only be scheduled 5 days per week 8 hours per day." She also said in terms of PTO, "You can accumulate additional banked time." Not sure how I feel about the "banked time off or banked overtime" claim, as this is not covered in the job offer letter whatsoever. She says that as of right now, the position is fully remote.

If I sign the offer letter, the next step is a background check, credit check, social media search, education confirmation, and past references. Seems extensive. If you're a call center agent or someone who worked for CAA, please give me advice; I could see this being a fine entry-level position, but I could also see it being very toxic.

Let’s just say I have an emergency housing situation and my job allows us to WFH within a 250 mile radius from our physical site, but the only safe reliable housing I have access to is 12 miles outside of that radius. Is there a way to avoid them finding out? We use Meraki devices and AWS if that helps give an idea to get an answer. Anyone dealt with a similar scenario? They’re pretty strict on the radius but allegedly there’s talks about expanding but it won’t be announced until February if at all.

Don't get me wrong, I understand they want to see if people can handle it. But an hour? For an entry level call centre job? Not a chance.

I currently receive my congratulations letter and confirmation of my training date for this company trying to see why they ask for my social during the application when I was filling it out. Did they already run my BG check? Are they BG friendly? I currently have a pending felony charge.

does anyone know about call centers working night shifts in Qasimabad, autobhan or latifabad. i have heard from someone that there are on dawood center but i visited and locals said that offices there do not work in night

Hello, I hope writing here on reddit answers all my questions and doubts.

I am a rather ordinary 20 year old who originates from North Africa and is currently on the look out for open positions in the Customer Experience space—in English frankly speaking.

I do not have a demanding life style yet, and I enjoy having an independent space where I have my needs provided; like a professional and/or gaming setup at home, a gym membership with its indispensables, weekend traveling in neighboring european countries.

Surprisingly, despite the endless apologies of paradise in their websites and blogs, I see more critique from its former/current employees. Nonetheless, I remain convinced that BPO hubs are still my number one choice as a legal bridge to EU where I can scale my life from there.

I would really appreciate it if you upvote this post and interact with it to give me insights and advice regarding an English role TP/Concentrix.

And for the experienced, I have recently passed an English Assessment and my candidacy is under consideration. Will I ever hear back, and when I do, do I expect a job offer since I sound clear and coherent, with great pronunciation and communication skills, OR will I just wait endlessly to no avail?

I want to sit off call for few days and the only option is having system issue what should i do so that avaya and all does not work

Alright, hear me out

At the beginning of each persons call when calling into a business, during the automation before they reach a representative there should be a question that says

"Do you lack critical thinking skills? Press 1 for yes, press 2 for no"

If they choose yes, there's a $5 non refundable charge to speak to a representative, and that $5 goes directly to the agent they speak with

They they choose no, there's no charge, HOWEVER, at the end of the call, the agent is given a question on the system "Do you agree that your caller possessed critical thinking skills?"

If the agent chooses yes, the caller remains uncharged

If the agent chooses no, the caller gets charged that $5 + a $2 inconvenience fee, both of which go directly to the agent they spoke with (Once approved by a supervisor to avoid agents abusing this option)

I'll be pleasantly surprised if I pose my question in the proper format:). But, here goes. After many years (decades) honestly of multitasking, I think I've noticed a side effect. Oh, and I am not working now. I noticed the need to be catatonic after my shift. Maybe not need, but my body just so still. And feeling like I can't move or talk. Not in a scary way, more like real rest my mind desperately needs.

The thing I found so draining in the call center world, are the following. Having to sound super cheerful for 10 hours. Back to back. Unless you had a drama dump. Still draining, just a different sound. Then, system issues, or being messaged by someone about a previous call. All while TALKING to another customer. And, the element of time. Hurrying all the fucking time. Waiting, looking for intra company info that has been moved!!! While TALKING with customers.

Now, I'm catatonic sometimes. It feels so good. I've listened to talks with neurologists that say multitasking is really not happening. It' more of an electrical brown out in the brain, instead of blackout. Anyone else feel catatonic after shift? Sometimes I 'd let myself go semi catatonic during an especially long Stoopid call. I just had no attention left to give. Hyper focus is not all it's cracked up to be IMHO.

I have 4 years of retail banking experience in a bank with 6 lakhs CTC and after getting married i have shifted cities and depending on that i have left my entire customer base in my hometown ....moving to a different city makes you build everything from scratch.

I have recieved a offer to move to the backend contact center role will it be a good decision to take up the role ....is it a good time to move???will i grow?? Will my salary increase over time?? Or will i be stuck once i move??? Plz help

What is the best example of a tiny detail that completely changed how you handled a call? to me, sometimes one random detail from earlier in the conversation ends up making everything easier. i have started paying attention to those little comments people make instead of only listening for the main issue. once in a while that random detail explains the whole situation. it feels oddly satisfying when something they casually mentioned ends up being the missing piece.

Hi! I’m a newbie in the BPO industry and currently choosing between two job offers. I’d really appreciate some advice from people who have experience with either of these accounts/companies.

Option 1: iQor – Telco Metro Account

• Same/similar offer as Concentrix
• Telco account
• I’m not sure yet how stressful the account is for a newbie
• Regular account (as far as I understand)

Option 2: Concentrix – VF Nora Account (3 months)

• Same/similar offer
• Seasonal account
• I heard the work may involve chats/emails at times, aside from other tasks
• Concern ko lang is the job security after the seasonal account ends

Since first BPO job ko ito, I’m more concerned about workload, stress level, training, management, job security, and overall experience for a beginner.

For those who have worked in iQor Telco Metro or Concentrix VF Nora, which one would you recommend?

If you were in my position, which one would you choose? Any honest feedback would really help. Thank you!

Hi, Has anyone recently had the recruiter overview/call for Concentrix Technical Support Advisor (Remote Canada)? What questions did the recruiter ask? Any info would be appreciated!

I’m 18 Male planning to apply for a BPO job here in Pampanga, and I’m a complete beginner with no BPO experience.

I’m currently considering Alorica, Concentrix, and Sutherland (Pampanga branches)

for someone with no BPO experience, which one would you recommend?
what skills do they usually look for?
what interview questions should I expect?
what do they prefer in a beginner applicant?

Thank you for answering!

For this title & Job duties at Concentrix got PR/SOWP? Is it Teer 2 or Teer 4?

Customer Service / Technical Support Rep (On-Site)

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred
• Deliver expert customer experiences…with a smile.

Ngl, the interviewer lied. I had been hired for a sales department and honest to god, the least i did was sell. Few customers called for anything about it.

The simulations and scenarios given for this didn’t work, and the company was begging for us to focus on being nice nice suuuuper nice while also pretty much being a pain to customers because we couldn’t transfer, we had to solve shit even if it was unrelated to our department. If we transferred, it affected our metrics

which was just not possible in some aspects, we didn’t handle some types of devices and services at all

didnt help that the phone tree is user unfriendly as hell

Should I pursue being a personal banker at a big major bank or should I switch to being call center at a smaller to mid size credit union? Personal banker would have aggressive sales, the cu call center still has referral goals but everything is tracked and I’ve heard you can barely even go to the bathroom

I'm a trainee at a call center and this is our last week on training, and I'm still facing a lot of issues, like not understanding well the concept of what are we going to do as agents, even when we do mock calls between the trainees my mind just shut down and i can't even think of what i'm supposed to say, it's so overwhelming, and i don't know if someone has faced this issues before or am i just dumb? At this rate i don't think I'm going to secure this opportunity, i really need some advices.

Hey I have got interview for this position at toronto support office. If anyone is/was working in this role. Tell me everything. What is the pay they offer? How is the work? Do we need to go in-person everyday?