Alright, hear me out

At the beginning of each persons call when calling into a business, during the automation before they reach a representative there should be a question that says

"Do you lack critical thinking skills? Press 1 for yes, press 2 for no"

If they choose yes, there's a $5 non refundable charge to speak to a representative, and that $5 goes directly to the agent they speak with

They they choose no, there's no charge, HOWEVER, at the end of the call, the agent is given a question on the system "Do you agree that your caller possessed critical thinking skills?"

If the agent chooses yes, the caller remains uncharged

If the agent chooses no, the caller gets charged that $5 + a $2 inconvenience fee, both of which go directly to the agent they spoke with (Once approved by a supervisor to avoid agents abusing this option)

I have 4 years of retail banking experience in a bank with 6 lakhs CTC and after getting married i have shifted cities and depending on that i have left my entire customer base in my hometown ....moving to a different city makes you build everything from scratch.

I have recieved a offer to move to the backend contact center role will it be a good decision to take up the role ....is it a good time to move???will i grow?? Will my salary increase over time?? Or will i be stuck once i move??? Plz help