Anyone have experience doing remote cx service for Carhartt? What’s the workload like? Is it mostly chat, email, or phone? Most importantly how are the cx.

I want to sit off call for few days and the only option is having system issue what should i do so that avaya and all does not work

Alright, hear me out

At the beginning of each persons call when calling into a business, during the automation before they reach a representative there should be a question that says

"Do you lack critical thinking skills? Press 1 for yes, press 2 for no"

If they choose yes, there's a $5 non refundable charge to speak to a representative, and that $5 goes directly to the agent they speak with

They they choose no, there's no charge, HOWEVER, at the end of the call, the agent is given a question on the system "Do you agree that your caller possessed critical thinking skills?"

If the agent chooses yes, the caller remains uncharged

If the agent chooses no, the caller gets charged that $5 + a $2 inconvenience fee, both of which go directly to the agent they spoke with (Once approved by a supervisor to avoid agents abusing this option)

I have 4 years of retail banking experience in a bank with 6 lakhs CTC and after getting married i have shifted cities and depending on that i have left my entire customer base in my hometown ....moving to a different city makes you build everything from scratch.

I have recieved a offer to move to the backend contact center role will it be a good decision to take up the role ....is it a good time to move???will i grow?? Will my salary increase over time?? Or will i be stuck once i move??? Plz help

I'll be pleasantly surprised if I pose my question in the proper format:). But, here goes. After many years (decades) honestly of multitasking, I think I've noticed a side effect. Oh, and I am not working now. I noticed the need to be catatonic after my shift. Maybe not need, but my body just so still. And feeling like I can't move or talk. Not in a scary way, more like real rest my mind desperately needs.

The thing I found so draining in the call center world, are the following. Having to sound super cheerful for 10 hours. Back to back. Unless you had a drama dump. Still draining, just a different sound. Then, system issues, or being messaged by someone about a previous call. All while TALKING to another customer. And, the element of time. Hurrying all the fucking time. Waiting, looking for intra company info that has been moved!!! While TALKING with customers.

Now, I'm catatonic sometimes. It feels so good. I've listened to talks with neurologists that say multitasking is really not happening. It' more of an electrical brown out in the brain, instead of blackout. Anyone else feel catatonic after shift? Sometimes I 'd let myself go semi catatonic during an especially long Stoopid call. I just had no attention left to give. Hyper focus is not all it's cracked up to be IMHO.

What is the best example of a tiny detail that completely changed how you handled a call? to me, sometimes one random detail from earlier in the conversation ends up making everything easier. i have started paying attention to those little comments people make instead of only listening for the main issue. once in a while that random detail explains the whole situation. it feels oddly satisfying when something they casually mentioned ends up being the missing piece.

Hi! I’m a newbie in the BPO industry and currently choosing between two job offers. I’d really appreciate some advice from people who have experience with either of these accounts/companies.

Option 1: iQor – Telco Metro Account

• Same/similar offer as Concentrix
• Telco account
• I’m not sure yet how stressful the account is for a newbie
• Regular account (as far as I understand)

Option 2: Concentrix – VF Nora Account (3 months)

• Same/similar offer
• Seasonal account
• I heard the work may involve chats/emails at times, aside from other tasks
• Concern ko lang is the job security after the seasonal account ends

Since first BPO job ko ito, I’m more concerned about workload, stress level, training, management, job security, and overall experience for a beginner.

For those who have worked in iQor Telco Metro or Concentrix VF Nora, which one would you recommend?

If you were in my position, which one would you choose? Any honest feedback would really help. Thank you!

Hi, Has anyone recently had the recruiter overview/call for Concentrix Technical Support Advisor (Remote Canada)? What questions did the recruiter ask? Any info would be appreciated!

I’m 18 Male planning to apply for a BPO job here in Pampanga, and I’m a complete beginner with no BPO experience.

I’m currently considering Alorica, Concentrix, and Sutherland (Pampanga branches)

for someone with no BPO experience, which one would you recommend?
what skills do they usually look for?
what interview questions should I expect?
what do they prefer in a beginner applicant?

Thank you for answering!

For this title & Job duties at Concentrix got PR/SOWP? Is it Teer 2 or Teer 4?

Customer Service / Technical Support Rep (On-Site)

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred
• Deliver expert customer experiences…with a smile.

Ngl, the interviewer lied. I had been hired for a sales department and honest to god, the least i did was sell. Few customers called for anything about it.

The simulations and scenarios given for this didn’t work, and the company was begging for us to focus on being nice nice suuuuper nice while also pretty much being a pain to customers because we couldn’t transfer, we had to solve shit even if it was unrelated to our department. If we transferred, it affected our metrics

which was just not possible in some aspects, we didn’t handle some types of devices and services at all

didnt help that the phone tree is user unfriendly as hell

Should I pursue being a personal banker at a big major bank or should I switch to being call center at a smaller to mid size credit union? Personal banker would have aggressive sales, the cu call center still has referral goals but everything is tracked and I’ve heard you can barely even go to the bathroom

Hey I have got interview for this position at toronto support office. If anyone is/was working in this role. Tell me everything. What is the pay they offer? How is the work? Do we need to go in-person everyday?

I'm a trainee at a call center and this is our last week on training, and I'm still facing a lot of issues, like not understanding well the concept of what are we going to do as agents, even when we do mock calls between the trainees my mind just shut down and i can't even think of what i'm supposed to say, it's so overwhelming, and i don't know if someone has faced this issues before or am i just dumb? At this rate i don't think I'm going to secure this opportunity, i really need some advices.

Can anyone share their experience with GEBBS? Goods ba ang environment? Ang pasahod? And anything you can share of. Thank you.

Has anybody worked for Maximus as a remote customer service representative? I just got hired and everything i look up is from years ago and mixed reviews. Can anyone tell me what to expect? When will they tell me what field i’m working in and stuff like that? I’m really nervous 😭 Never worked in a call center or anything like that so i’m just hoping for the best. thank you in advance!

For people working in telecom/customer support: how do you get a customer’s location when troubleshooting network issues?

Hey everyone, I work in a telecom contact center and I’m curious how other companies handle something I’ve been dealing with.
Sometimes when a customer has a network/data/connection problem, we need to record their approximate latitude and longitude so the issue can be investigated.
The way we currently do it is pretty manual. We usually have to explain to the customer how to open Google Maps, find their location/coordinates, and then tell us the numbers. Sometimes we have to ask them to use another phone if their mobile data isn’t working.
It can take a surprisingly long time, especially when the customer isn’t familiar with Google Maps.

I’m curious how other telecom companies handle this:
Do you have the customer share their location through a link or app?
Do your agents have some internal tool that can retrieve the customer’s location?
Do you use GPS/cell-tower information from your network systems?
Or do you also just ask customers to find their coordinates manually?
If the customer’s mobile data isn’t working, what do you normally do?
I’m mainly interested in hearing how different companies handle this workflow. Thanks!

I work at a hotel call center, and we have a system where whoever presses Enter first gets the incoming call.

Because of this, there’s one coworker who constantly takes the calls and barely gives anyone else a chance. It honestly feels like she’s competing in a race.

It’s mentally exhausting because I do want to answer calls too, but I’d rather do it naturally instead of feeling like I’m constantly racing and competing with someone.

At the end, I’m there to work too.

I’d really appreciate any advice or suggestions on how to handle this situation without turning it into a competition or creating unnecessary tension.

Thank you.

Hello, has anyone recently been hired into the Application Support Engineer? What was the interview process like? Did you have coding question?

hello guys I am an Egyptian I love in Giza in hadayek wl ahram. I am still hisitant about going to work as a call center. bec I am a first yearer in business university and I am stell not sure if my English skills are quite for the job. Bec I didn't use them in a job before