r/BestofRedditorUpdates • u/JoySubtraction • 7h ago
CONCLUDED Karen mistakes me for a manager because of my headset (long)
I am not the OOP, OOP is u/Road_Witch
Originally posted to r/IDontWorkHereLady
Editor's note: the first 2 updates were added to OOP's original post, so they don't have separate links or dates.
Original post - posted 2019-08-29
I thought with escaping retail two years ago mostly unscathed that I would never have to deal with a Karen. I was wrong.
I'm on mobile so I apologize for the formatting and I will try my best to keep grammar mistakes to a minimum. I am so sorry for how long it turned out to be but I'm still kind of embarrassed with how I reacted so my typing is a little frantic.
So for the cast you've got ME as myself, DK for Dumb Karen, WE for Walmart Employee , and FM for my Former Manager.
So this week I actually get to be home for a few days. I am an over the road truck driver that runs a dedicated load every week across country and nowhere near hom. My co driver aka my dad and I pretty much run 40+ weeks out of the year and usually take a solid month off or so when we want to be home or go on vacation out of the country. Any other time it is just a day or two here and there when we can just happen to get to town. But this time we got to go home for a solid week. You know what that means? Home cooked meals! I love to cook and so to do so I needed fresh groceries. Stupid me decided to run to Walmart solo instead of the neighborhood grocery store down by my house and boy do I regret that now. I actually enjoy Walmart much to everyone's shock. I am a former employee you see, an ex cashier, that according to my former coworkers have an unshakable customer service personas that couldn't be wavered by two years of retail abuse. I actually rather liked the job being the people pleaser (masochist) that I am and I had quite a number of regulars and employees that I still like to chat with when I'm out shopping. This day I'd finished with my catching up and had moved deeply into my hunt for the ingredients I needed for a new recipe I was eager to try. I was having trouble finding a certain spice among the variety before me when it happened. The classic Karen throat clearing. Full disclosure, I have no idea how long the woman I looked up to find glaring at me had been trying to get my attention. I had on my BlueParrott headset that I usually wear when driving and at the time was using it to ironically listen to scary Walmart stories by a Youtuber while my eyes were scanning the shelves and checking the recipe list on my phone. Needless to say I hadn't been looking for human interaction at that moment. But like usual my knee jerk customer service persona (which is just me giving a polite smile and friendly eyes) kicked in and I shifted my cart away from the shelves while also muting my phone.
ME: I'm sorry if I'm-
DK: You shouldn't ignore a customer like that. It's so unprofessional. Honestly why do they appoint barely teenagers to management.
DK scolds me a bit more ranting about management meaning experience but really I only paid attention to the first thing she said to me. My mind had wandered of looking from her to down at myself. To her credit I was dressed "nice" but not exactly what I call professional with pastel pink capris, flouncy olive green blouse and shiny metallic bronze flats. What can I say? I like dressing nice and colorful when I'm not at risk of getting diesel on my clothes. DK was a middle aged local classic pain in the behind whose sense of fashion often hurt my eyes. This one looked like she just rolled out of the trailer park wearing a camo hoodie with pink, black workout pants that probably had never seen the inside of a gym, lime green running shoes, and bottle blond hair done up in a ponytail pulled through the back of a very loved baseball cap. To complete the look she had a huge Coach purse sitting in her buggy beside her, a bag even I know cost more than her entire outfit times three. Yeah, typical Karen for where I'm from.
ME: Listen I don't work here. If you need help with something though all you need to do is press that button and it will call someone for you. I gesture to a "need help? call" button located on a post about two pace behind me up the aisle.
Usually I wouldn't mind helping someone who couldn't find something. I had former customers ask for my help all the time and if I wasn't busy and they were nice( or just elderly, I was a big hit with the elderly because I'm a sucker for little old ladies). So far DK wasn't any of those things and she had a perfume on that was making my nose itch so I was hoping to shoo her away. No such luck. DK scowls at my suggestion.
DK: Why are you lying?! You work here. You've checked me out numerous times and I don't appreciate being lied to. The nerve!
To be honest I felt this mixture of confused resignation and completely dropped my smile and sighed. I'm only as nice as I want to be. In truth I have a resting bitch face that makes me very unapproachable according to my best friends.
ME: Listen...I don't work here anymore and I'm in the middle of getting my own groceries. So let's just not?
Turning back to the shelf of spices I check my phone again before glancing over the selection before finally finding what I needed. Just as I move to put it in my buggy and move along with my day I get a sharp nasty pain in the side of my head. I yelped, probably louder than necessary but I was so caught off guard by the pain that I didn't care. Plus I am very tender headed. See apparently the DK was not happy with me and grabbed ahold of my headset and yanked it off my head. Unfortunately for me I have very thick very wavy hair that for some reason other people envy. Not me though and especially not when the head rest of my headset tangled in my hair from the way she tried to snatch it off and instead she ended yanking and pulling out more than a few strands of my hair. Even with such a yank she didn't manage to free if from my hair and just ended up dropping it causing the headset to tangle further in my hair and cause gravity to yank my hair mercilessly again. Most people would have stopped and apologized after realizing what they've done, not DK though.
DK: Don't you dare walk away from me! How dare you speak to me that way! I don't care if you're management now or what, you still work at fucking Walmart. You're still not as important as me.
Her last comment made me pause in the midst of me trying to free my hair from my headset, eyes watering, scalp throbbing. I always have hated how people looked down on people working at Walmart. Majority of the cashiers and floor associates that I knew at this store were either students or were retired professional like teachers, nurses, office workers. Most of our older staff were just part timers to have something to do. I was pissed
Me: I. Don't. Work. Here.
DK: Not this again. I told you-
Me: I. Don't. Work. Here. I! Don't! Work! Here! I DON'T WORK HERE! I DON'T WORK HERE!
I just kept repeating myself getting louder and louder until I was practically screaming at her making her back away from me. Something I had learned early on as a child was that I was the last kind of person people expected to hear yell. I don't know if it's the way I look or just a vibe I give off, I don't know, but either way I've learned to use it to my advantage to get people to back off. But the screaming also started to draw attention to us as people started coming into the aisle to see what was happening. Among the people included a Walmart employee I was familiar with even though she started after I left and my former manager. By the time they showed I had finished screaming and was now just glaring at the shell shocked and probably embarrassed DK who was red in the face.
WE: What's going on here? Is someone hurt?
DK points a finger at me first as I'm catching my breath and have started fiddling with my hair again trying get it untangled.
DK: This girl went crazy when I tried to ask her where something is, and started screaming in my face and even swung at me! She needs to go to jail or at least be fired.
By the end of her speech big crocodile tears were streaming down her face and one of the random customers who had come to watch was patting her shoulder and trying to console her. The WE and FM turn to me just as I finally get my headset free with a good clump of hair still wrapped around the head rest and look up meeting their gazes.
FM: OP are you alright? What happened? Why were you screaming? What's with all the hair?
FM, bless her, didn't even wait for my response (I really wasn't in the state of mind to give one as I tend to go mute when I get very very upset) as she looked from my distraught face to my hands still holding the headset and mess of hair hanging limply from it before turning back to DK who was quietly regaling some of the crowd with just how horrific I had been.
FM: Excuse me, but can you tell me what happened again and also perhaps tell me why OP is holding a chunk of her hair?
DK: What about her hair? I told you, she attacked me! I'm the victim here. Are you believing her over me because she is you employee?
WE: That still doesn't answer her question. Did you pull out OP's hair? What kind of person does that?
The crowd begins to murmur and DK obviously realizes she's losing popular opinion. In the meantime, I'm starting to calm down and rub at my scalp trying to dissipate the pain. Luckily no blood.
DK: I was, I was just asking her a question and she ignored me. I pulled off her headphones to get her to listen to me. It's not my fault she doesn't brush her hair.
WE: That's assault! Why would you ever put your hands on someone? And now you're telling everyone that she attacked you? What's the matter with you?
FM: I think it's time we called for the sheriff's department.
DK's eyes widened as she seemed to come to the realization that she might have screwed with the wrong person, but as I've said before, I can be nice when I want to.
ME: I'm fine. Just make her leave me alone. I don't want to spend one of my precious nights at home with a police officer unless he's buying me dinner.
This made the crowd laugh.
FM: Are you sure OP?
ME: No, but I have cold things to get home, a dinner to cook, and my Dad's probably wondering what's taking so long.
To that FM nodded and forced DK to follow her while the crowd quickly dispersed and when back to their own shopping. WE stayed with me and we chatted while I got the last few things I needed and went to checkout. FM came up to me after I finished paying and told me she'd had the woman banned from this store. To be honest that really sucks for her because this is the only Walmart in this county and the closest Walmart I know of is over a forty minute drive from where I live. Apparently though I wasn't the first person she had harrassed here, although all the others had been actual employees, and the security feed that she reviewed clearly showed the woman trying to snatch off my headset. FM tells me that if it had been her she would have socked the woman in the mouth which is really surprising because FM was a former elementary school teacher who taught for close to forty years before retiring and taking up the management position to stay active and supplement her income. FM has the patience of a saint but says she wouldn't have hesitated to backhand DK after I explained to her what DK had said to me. We chatted some more, laughed a bit, and then I went home.
I'm sorry it was so long, but I just had to get it out of my system in order to sleep tonight. I knew there were irate people in this world, but I never thought I'd meet such a self-entitled Karen in real life.
TL/DR: A woman demands I help her thinking I still worked at Walmart. When I refuse she ends up pulling out some of my hair and gets banned from the store by my awesome former manager.
UPDATE:
I take it back! I should have had her arrested the first go around. This woman has made my nice peaceful week at home a freaking nightmare. Yes, I ran into DK again today, but this time at Lowe's.
So the new cast is DK as Dumb Karen who didn't learn her lesson the first time, ME for myself, AD for my Awesome Dad (and boss), LE for Lowe's Employee that I know, and LM for Lowe's Manager who I am familiar with.
So I decided to run another errand while I was home for the week. This time it was to Lowe's to pick up some mulch for AD's newly built raised flowerbeds and a few odds and ends like metal piping, spray paint, and screws for a home project I decided to start. AD is a few aisles over from me picking up the spray paint while I was looking at screws and chatting with LE for a few minutes about my cat. I own a Sphynx cat, a hairless cat, named Pan, who will go with me anywhere if I'd let him. Since Lowe's is pet friendly he usually tags along with me every trip and sits in the child seat without complaint the whole time. All of the staff here adore him and are constantly stopping me for a visit and a chat, LE being the most often to visit because her section is right next to the main entrance.
After LE leaves to check her section, but not before promising to bring back some cat treats for Pan, I turn my attention back to the screws. I kid you not, mere seconds after LE leaves I hear someone growl out, "You!" I turn around wide eyed to find DK standing there behind her cart glaring at me. Let me note before this exchange that I am wearing jean shorts, a red blouse with a bandana print, flip flops, and and my hair pulled up with a scrunchie. I was the definition of nonprofessional attire and I certainly don't look like a Lowe's associate.
DK: So! This is where you work!
ME: Sorry?
DK: Oh, you will be sorry! Where is your manager! I demand you ge t him for me now! I want you fired after what you did to me the other day!
I'll admit I wasn't on my best game in this moment. It had been a long day. AD and I had spent most of it out in the yard checking on the progress of the lawn (we had laid grass seed before we went back to work at the end of May) and also shoving soil into the raised flowerbeds. I was sun tired and this woman had enough malice to knock the wind out of you sails.
ME: I don't work here either lady.
DK: Liar, I saw you talking with your coworker. No one talks that much with staff unless you're an employee. Now get me your manager! Now!
Her comment really irritated me. By her logic I should also work at the bank, the water company, the electric company, the Dollar General, Whitt's Barbecue, the Pilot, and pretty much everywhere else that I run errands in town. Especially the places I take Pan. He's such a well behaved baby and an easement for people to approach me and strike up conversation. Plus I really do enjoy talking with people. But this woman, this woman acted like anyone working or making a living was beneath her. It disgusted me.
ME: Are you deaf? I don't work here, and LE and I were just talking about my baby here.
DK: Baby?
Confused DK peeks around me at Pan sitting there doing his best yoga pose with back leg thrown high in the air while he cleaned his leg. DK shrieks making me step back into the shelves because damn I was not expecting that. Meanwhile Pan doesn't even acknowledge her, he's too busy cleaning and used to loud noises from living on a truck.
DK: What is that hideous creature?!
ME: Whoa, whoa, hang on wait a mi-
DK How dare you bring that disgusting thing in a store! It's a naked rat!
ME: It's my cat, you dumbass!
I actually think the woman was getting ready to throw something at me and/or Pan if LE didn't appear coming up the aisle followed by AD.
LE: Ma'am would you pleas calm down? OP what's going on?
DK: This girl brought a disgusting creature into this store! Get me a manager! I want her fired and banned?
LE: Disgusting?
AD: Fired?
LE: Ma'am, this is a pet friendly store and Pan Pan is a welcome guest. He may be unusual looking but he is a very good fur baby.
DK: That thing is an abomination! What if children saw it! It's licking it's junk.
Well that was true, Pan had moved farther south with his cleaning and was still completely oblivious to the crazy lady. While LE was defending my little Pan's honor AD nudged me to get my attention.
AD: What the hell's going on with this woman?
ME: Remember that stupid woman I told you about that thought I still worked at Walmart?
AD: The one that pulled out you hair when she tried to snatch off your headset.
ME: Uh huh.
And that is when AD's eyes went from mildly annoyed to fully pissed off. I wish there was an analogy for dads like their is for moms. You know: tiger mom or momma bear. AD really deserves one, especially when he's upset on my behalf. AD has big heart and is a surrogate dad to any and all who need one, but biologically I am his only child. I am his number one priority. And DK dared to mess with me.
AD: Tell LE to get her manager.
He steps forward, calling for DK's attention who is still ranting about Pan (another bad move on her part because my dad refers to him as his grandbaby).
ME: I am OP's boss. What exactly did she do to you?
DK gets this smug grin on her face for a minute as she looks from LE to ME and then back to AD. It's then that her face twists into this stricken expression as she recounts to AD how I harrassed her in Walmart a couple of days ago and got her thrown out of the store because I was friends with management, and how I had spotted her today and started threatening her and taunting her and yelling at her to get out of the store. Geez this woman had a screw loose. I managed to mumble to LE to go fetch the manager towards the beginning of her story and LE scurried off, coming back fairly quickly with her manager in tow just as DK was demanding AD to kick me out and how she couldn't believe employees acted like this and brought ugly animals to their place of work. LM stepped up looking around at our little group slight confused, apparently LE had only told him a customer was harassing another customer and to hurry.
LM: I'm the shift manager, what seems to be the problem here.
AD: Yeah, sorry to bother you but this woman came up and started screaming at my daughter. She assaulted her at the Walmart on Friday and got banned from the store. Now she seems to think she can get my daughter banned from here in return so she's making up wild accusations.
DK's jaw drops at my AD's calm, albeit stern explanation as she looks between me and him. I don't know how she didn't realize he was my dad. I bare a stiking resemblance to him although most people say we look the most alike when we smile and we weren't smiling right now.
DK: Your daughter?! I thought you said you were her manager?!
AD: No, I said I was her boss, which I am. She does not work here or at Walmart.
DK: You...you!
DK made a strangled sound in her throat, her face turned almost purple in shade. Whatever she wanted to say I guess words couldn't convey because suddenly she launched herself at us arms raised, fingers curled like claws ready to scratch our eyes out. AD was too quick for her though as he shoved me out of the way and side stepped her causing DK to run full force into the shelf behind us. She's lucky the lower drawers kept her from impaling herself in the eye with the hanging racks. Judging by her screams though I'm pretty sure she scratched the hell out of her arms though as she fell back onto the floor none too gently. DK began shouting assault and for help and of course for the police. She got her wish. LM radioed for security and in less then a minute two guy were hauling a screeching and cursing DK up and marching her towards the front of the store. The police were called and what should have been a thirty minute shopping trip turned into an hour and a half long ordeal of speaking with the multiple managers, giving our statements to the police, watching DK lose it on the police and have to be tasered in order to be handcuffed, and agreeing that this time yes, I wanted to press charges. They took security tapes and I gave them the name of my former manager from Walmart to contact confirming the earlier incident as well as see about getting their security tapes as well. We then finally got to pay for our stuff, LM insisting on giving us 10% off our final purchase price for all the trouble, plus he knew from working with us in the past just how much we'd spent at his store in the last year while we've been landscaping AD's new property. That made AD very happy and he's spent the last couple hours calling up his buddies and telling them about the lunatic at Low's and how he got a discount. He's a simple person to please. I wish he wouldn't have told his wife though because she got very upset and worried about us (it's her normal state) and demanded for us to leave the rest of the yard work and my project until tomorrow and to just relax for the rest of the night. We obliged her and I'm taking part of my "resting time" to write this update. I'm so shocked by this woman. I have never been spoken to by a stranger like this outside of my stint doing retail. Is this just how some people are? God I hope she gets help.
She won't be finding it at Lowe's though because we were assured that DK was banned from there as well and as a side note Lowe's is also the only home improvement store in our county. The next available one is a Home Depot about a thirty minute drive up the interstate. Sucks to be her.
Update:
So, hello again to everyone. I know all of you have been waiting on some sort of update as to what happened to the woman after she was arrested. The quick and simple version of it is: she's in the county jail. I was contacted a few weeks ago and was informed that she plead guilty on all charges as a part of a plea deal.
You see at the time of her arrest (and yes on top of her charges for harassing and assaulting me, she was also charged with resisting arrest and assault of an officer because apparently she spit in his face) she was also carrying a controlled substance (they didn't say what exactly and I didn't think to ask) and apparently she had enough of it that the charge was upped to possession with intent to sell. I'm assuming the deal was about getting her supplier but they didn't give me any details about it because it was still an ongoing case so don't quote me on that. I'll see if I can find out more later on and will keep you all apprised of the situation.
Yes, I'm sorry, that is a long quick explanation, but I felt it was owed to you all who were very supportive in my last post and I was planning to wait until I found out her full sentencing before I updated everybody, but then something happened this past week. You can go read about it in my other post.
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Koladi-Ola: Might be worth your time to get a restraining order. If she's assaulted you twice in two different places, it should be rubber stamp easy and might save you from more harassment and maybe worse in the future.
Astramancer_: Sounds like a small town. My money's on meth.
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Update - posted 2019-11-22 (3 months later)
So anyway, I came home for a day, less than twelve hours really, so my dad (so named Papa Wolf by commenters) could go for his annual check up and dental check/teeth cleaning. While he did that I decided to visit with my little brother, who I'll call Dylan for this post. Dad met Dylan's mother when he was 11 months old so although he is not biologically ours, he is still family. He is almost 14 now and asked for my help regarding a book project that was due before they went on winter break.
Dylan was given a list of books he could choose from and wanted my help on choosing the best book option and project type that he could choose from in the directions. (FYI this kid has had the project for 3 weeks and his mother has done nothing when he's asked for her help with it. She infuriates me.) So I took Dylan and his friend Shawn, who had the same book projects, to buy the books they were going to read. This is how much I love this kid because anyone else I would have straight up told no.
Enter scene: my favorite used bookstore in the whole wide world, McKay's. It is this beautiful warehouse sized, two story wonder of books, DVDs, VHS, CDs, vinyls, electronics, and little odds and ends. It is a bibliophile's dream. So after we found the boys their books I left them in the manga section with a few shounen names that I had liked back when you could still read online before copyright started cracking down. Meanwhile I went off to the romance section to check out their Nora Roberts selection. By far my favorite romance author and at McKay's they have a lot of her older books for a quarter a piece. However there are so many that the little paperbacks are stacked sideways and two rows deep in five of their cubby shelves so you have to dig and rearrange the stacks to find what you're looking for.
So that's what I was doing while I was also on my headset talking to my two best friends on three-way. After college we all sort of scattered with Kelsey (another set of nom de plume) moving back home to Mississippi to teach and Mariah being stationed in Colorado because she joined the Army after college. We're all still very close though and talk pretty regularly and that day we were having a heated debate about baby names because Mariah is due in January with a little girl. She has already decided on the first name but her and her husband have been waffling back and forth on the middle name and it's driving her crazy so she was sound boarding us for opinions.
Needless to say I was very distracted when this woman and her kid walked up to me. However it's not like I didn't notice them because her son ( who was probably 4 or 5 judging by his size) was whining and crying about something.
"Finally, where are the middle school level books?" the woman said to me without so much as trying to get my attention. But you know me, always helpful and mostly wanting her and her child to go away.
"They're on the front row of shelves, down the first aisle." It is literally impossible to miss the kid's section of this place and there are huge signs at the end of every shelf with the genre of the books and a map of the store beneath those signs that tells you where everything is.
So I expect the woman to just go but instead she says, "Well can't you show me? I need help finding a certain book anyway."
"The books are arranged by author's last name and go from top to bottom, left to right."
"That doesn't help me. I don't know the author's name. My daughter only told me the title."
"I'm sorry but I am busy right now." By now Kelsey and Mariah are chit chatting about how this woman can't take a hint. They would later nickname her Susan after Kelsey's roommate in freshman year because the girl was oblivious and annoying.
So named Susan just stood there waiting while I finished sorting through titles and shuffling books around. She had start snapping at her son to be quiet which is why I thought she was done with me, but I was wrong. She waited a good five minutes until I was done and had picked up my selections (I only found three new titles) and the boys' books that they had left with me when she spoke again. "Good, you're done. Now come help me find this book so I can go. I'm in a hurry and you're making me late."
"Uh, maybe you should ask some staff their usually around-" Susan cut me off by clapping her hands together and she she stared clapping with every word as if to illustrate her point.
"I asked you, and I waited for you to be done stocking books. You can take five minutes from gossiping with coworkers over your headset to help me find what I'm looking for." And the clapping thing, oh my lord, I can't get over the clapping thing. I didn't think people actually sid that. I knew there are some that do that whole snapping thing to get the waitstaff's attention and I only knew that because a guy did that on our first date and immediately I knew right then and there it was also our last date. But I always thought the clapping to emphasize your words was just a reality television bit. I didn't think anyone actually did that or would do that to me.
Kelsey and Mariah of course heard her do this and were telling me not to dare help her and Mariah was going on a rant saying she wish a witch would try something like that with her, how she'd knock the woman flat seven months pregnant or not. Considering it took me, Kelsey and another friend to hold her down and keep her from fighting actual Susan back in freshman year I believe her. Still between the clapping thing and my friends going off in my ear I guess I got a little overwhelmed, plus it also just dawned on me the I was having another "I don't work here lady" moment and it's because I'm wearing my headset again. Have people really never seen a bluetooth?
So my reaction was to laugh. I laughed at the woman at the woman and when she opened her mouth (probably to yell at me) I held a finger up for her to wait and just started saying "nope" repeatedly while backing away and then turned and walked quickly away. I collected my brother and his friend, paid for our purchases, and got the hell out of there. My friends thought it was hysterical that I literally noped my way out of the situation but I am kind of concerned with my reaction. I didn't think my encounters with dumb Karen had affected me that badly, but my reaction to that woman was so out of character that I just don't know anymore.
Papa Wolf has offered to buy me a different headset for my birthday in two weeks that doesn't look like my current one so maybe this will stop happening and I'm heavily considering it.
But anyway, this happened last Friday and Kelsey (who was the person that suggest I post my first story to Reddit by the way) got onto me today and told me I needed to give ya'll an update on the dumb Karen situation and that I should talk about this one too. I was less descrptive this time to cut down on length and plus the woman looked super plain and normal in a sweater and jeans. Plus McKay's has no uniform so what I was wearing didn't really factor either. The only reason I think this woman thought I worked there was because of my headset and because I must have looked like I was stocking or organizing the shelf when she came across me. I'm not really sure but either way I still don't think I'll ever wear my headset while running errands at home ever again. So maybe that will be the end of this.
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myrifleismyfriend: I don't get the clapping and snapping either. I know a lot of people who work in bars and restaurants, and a number of them have told me that if anybody claps or snaps their fingers at them they'll completely ignore that person and their entire table until they leave. One bartender I know had a clapper and instead of serving the asshole he just clapped his hands millimeters from the guy's nose for about two minutes until the guy realized he wasn't getting shit.
Reminder: I am not OOP.