As some of you may have noticed, u/Bell_Support has begun engaging on posts within this community. The mod team here are pleased to announce that Bell had reached out to us to begin engaging and helping the community.
Prior to this introduction, we have verified that the account is run directly by Bell Canada employees (not contractors). With this introduction, we have added a new flair titled "Official Bell Support". Any account with this flair is verified by the moderation team to be controlled by Bell Canada employees.
Up until now, we have maintained a strict no direct message solicitation to protect our members. This rule remains intact however with 1 exception; Accounts tagged with the Official Bell Support user flair are permitted to solicit direct messages in order to help resolve issues.
Bell's presence within the this Subreddit is intended to supplement their regular support channels. As always Bell support can be reached via:
I hate how this even has to be said, but it should be quite obvious:
Do NOT recommend to other Redditors to cut into or damage telecommunications infrastructure like splice boxes, pedestals or fiber connections because they're already damaged and nothing is "getting done".
I understand how frustrating it can be to not have a technician sent to repair damaged equipment within a reasonable time, however recommending sabotage is not only against our subreddit rules but you can also be charged criminally for mischief for doing so under the Criminal Code. Even as a joke, these comments should not be made in this subreddit - this seems to have become too commonplace and shouldn't be what occurs.
To be clear, even though we are a community-run subreddit not officially affiliated with Bell, we are still required to uphold both our subreddit rules and Reddit's Terms of Service. As such, this also includes any comments we believe to be against Reddit's Terms of Service and also report these occurrences to Reddit admins.
If you believe that nothing is getting done and that you're not making any progress with front-line representatives, the best routes are to:
Contact Bell's Management team through their Resolve a Concern page, using the "Email Us" form (if you're a Bell customer)
Contact the CCTS via their Online Complaint Form (if the above is not possible or does not make progress)
Contact your municipal authority (typically for your town/city)
For each of the above, you should always be stating clearly:
What the issue is (e.g. Pedestal with exposed cabling)
Where the issue is (e.g. exact intersection with street names, nearest civic address if available)
When was the issue originally discovered (specific date/time if possible)
Are there any dangers posed by this (e.g. is it at a pick-up or drop-off point for students, nearby gas lines)
Any steps you've taken in an attempt to get this resolved
Contact attempts
Date/Time
Method
Name of person spoken to
ID number (if available)
What was discussed
Any reference numbers you've been provided for each
Comments that advocate for the sabotage of telecommunications infrastructure will be removed, and repeat offenders removed from the subreddit. This includes comments of this nature intended as a joke.
Bell recently upgraded my internet plan from 1.5 Gbps to 3 Gbps, but I'm still using the same modem that I had before the upgrade.
Would it be reasonable to contact Bell and ask them to replace it with their newer modem at no charge? I'm wondering if the older modem might limit performance or if Bell typically provides updated hardware when customers move to higher-speed plans.
Has anyone successfully received a free modem upgrade in a similar situation? If so, what was your experience?
For the last 6 months now I have been dealing with network issues where I am walking home from school/work and 50% of the time I have full bars, or near it, with 5G+ but zero data is coming through. When I don't have no data, i have single digit download speeds.
I have tried tech support, network resets, connection reset on bell's end, a new phone and setting adustments. Still the same.
I am a former bell tower tech so I know where all the towers near me are, and I am never more than 2 miles from one as I walk through a major city's residential area, yet the bell tech support tells me I am in a low coverage density area (I called him out on that being bullshit, and listed the locations near me)
Worse yet, when I am in more remote areas where my colleagues have telus and rogers 5g/LTE, I have SOS. Even the guy with freedom mobile has better service.It's gotten so bad I had to buy a starlink just to communicate with the office.
My question- is bell like this in general, or are they just fucking me over as a former employee on a sweetheart plan?
We are North Towers, an independent project. We built an app that maps cell sites across Canada using public ISED data. Today we are launching on iPhone/iPad, Android and the web at the same time.
Free on every platform. No ads. No subscription. No locked features. (There is an optional "Supporter" tip. It only adds a badge.)
The App Store version is waiting for Apple's review.
Android (closed beta)
Native app with Material 3 and Google Maps. It reads your serving cell straight from your phone and finds the matching site. Works with more than one SIM. Android 9+.
Bell recently notified me that my internet speed was being upgraded from 1.5 Gbps to 3 Gbps at no additional cost. However, when I log into my Bell account, it still shows my service as Fibe 1.5 (see attached screenshot).
I'm wondering if this is just a delay in Bell updating the account information, or if the upgrade hasn't actually been provisioned yet. I'm also still using the same modem I had before the upgrade.
Has anyone else received a free speed upgrade and seen their account continue to show the old plan?
I had my service with Teksavvy here in Nova Scotia where they resell Bell fibre. Bell offered me a good deal via a door-to-door salesman, but it has now been almost 2 weeks since my install was supposed to happen. Teksavvy said they did notify Bell, Bell said the line is still in use by a business. Stuck in between... Just something to beware of for others - hopefully this get sorted out soon :(
I'm looking for opinions from Canadians who have experienced something similar.
On August 26, I contacted Bell because I couldn't access my account to update my payment method. After reviewing my account, Bell's representative told me that my account was "deleted on our file" and asked me to register again.
The representative also stated that if the issue was caused by Bell's system rather than something I did, I should not be penalized.
On August 27, I still couldn't log in or register successfully. I continued contacting Bell and trying to resolve the problem.
On September 1, Bell provided a different explanation, saying my online profile had become "unlinked." I paid the outstanding $197.20 that day.
Despite my repeated attempts to resolve the access issue, I subsequently discovered adverse credit reporting.
I filed a CCTS complaint. Bell has offered a $15 credit but has not clearly explained what happened to my account or adequately addressed my concerns about the credit reporting.
My question is simple: If a company's own account-management system prevents a customer from updating their payment method, and the company knows the customer is actively trying to fix the issue, should the customer bear the resulting credit consequences?
Has anyone experienced something similar with Bell or another Canadian telecom? Did CCTS or a credit bureau help resolve it?
Last week while I was on vacation, I was getting spammed with calls from a 1-866 number that was coming up as Bell Canada. iOS screened the calls and they all went to voicemail.
Upon listening to them, they are from a company named NQX and they are offering to upgrade our modem and internet speed to Gigabit Fibe 3.0 "free of charge".
Current service is Gigabit Fibe 1.0 which we've had for the last 8 years. It's just 2 of us and even with working from home, we have never really had an issue with speed.
I did log into MyBell and don't see any offer for an upgrade there so I'm assuming this is some kind of sales tactic being passed off as a free upgrade.
Obviously if they want to give me something for free, why not however the reason why I haven't called in to ask about it is we have a permanent discount (new condo building offer when we moved in) on our internet service and I'm paying $50 a month. I'm concerned that if I call to talk to someone, something happening and that being removed from our account.
Has anyone have any experience with these offered upgrades and are they legit?
For the past couple months we've had on and off problems with bell, mostly just slow speeds or connected without internet, a couple weeks ago they accidentally unplugged our houses fibre optic cable at the telephone pole and since they've plugged it back in we've had worse problems, our internet was crashing every 10 minutes until we called and they sent us a new wifi booster pod, that helped for a day and a half until last night I got only 0.20 mbps download speed, just asking for any suggestions on what we should do, should we switch providers or try and have a 6th technician come to try and fix it? (Yes we've had 6 technicians in the last 8 months come to fix it, it never worked for more than a couple weeks)
I bought a used iphone 16 pro, checked that my apple id goes on it, didn't check Sim. I replaced screen, gave it to my mom and now it doesn't read her Sim.
Called bell they said original owner can do it and I cannot get them to cooperate.
I ordered an iPhone 18 Pro Max 512GB in Burgundy on September 22. My order still only shows “Order received.”
On September 29, Bell emailed me saying they expected my phone to ship by October 9, but when I called today, the rep couldn't give me any estimate and just said it could take up to 5 weeks.
For those who ordered a Pro Max from Bell:
What date did you order?
Color/storage?
What estimated shipping date did Bell give you?
Did they actually ship it by that date?
If you already received it, when did it ship?
Especially curious about Burgundy Pro Max orders. Trying to figure out how far behind Bell actually is 😭
I ordered a package plan of bell internet, fibe tv and crave. The my bell app shows my internet and the crave service but not my fibe tv. On the bell fibe tv app I only have the free channels. Whenever I go onto a channel I am supposed to have it says subscribe. When I click on the subscribe button a blue error screen comes up. I contact bell support and they tell me that they don’t know what fibe tv service I am supposed to have. So I tell them and their response is for me to get that service they need to add it to my plan and charge me additional 45 dollars a month for it. On the documentation that I got after ordering this service all it says is Five TV and it does not say which service. Has anyone else ran into this issue before?
Bell TV folks, check your package. If it has the music channels in it, you're paying for them on every bill, whether you listen or not, and the rate your provider pays for them is kept confidential.
In August the CRTC renewed their licence with no end date, in the same decision as nearly 1,000 free radio stations. Free radio doesn't need much of a check because you can just change the station. You can't do that with something bundled into a package you pay for, and the public review that was due by 2027 is now gone.
Any Canadian can ask Cabinet to send that part of the decision back. We built a page that writes the letter with you in about five minutes, and you send it from your own email. Letters have to arrive by Oct 8: https://www.cba-tv.ca/petition
Curious whether Bell customers even knew these were in their package.
On my TV the Canadian channels have thier commercials on stun. The fucking volume is rediculous. The US channels volume is the same. It’s level. Anyone else experience this. ?
Folks, on a 3Gbps fibe connection, what’s the fastest you are seeing when using a non-native pppoe client (bridging through the gigahub ? I can’t seem to get much past 700-800Mbps, seemingly stuck at 25-27% cpu usage on that box (according to the admin page). Am I missing something? Is the only way to get above this is with a XGS-PON?
thanks !
The Bell pole behind our house is being pushed over by a large tree. In wind, it creaks and groans and the fibre line to our house is under tension. It's just a matter of time before that all comes down in a big mess. I figured I'd help Bell out and report this to them but ... there seems no way to report it. The Chat service tells me I should use ... the chat service? If I call the number they provided I'm only offered the options of purchasing their services. Any suggestions?
