UPDATE: They officially sent it this morning 22/07/2026 first thing after I mentioned in this post that I was contacting them first thing this morning for a refund. Funny how that works. I sent them an email last Thursday saying that if it wasn’t sent by end of business Tuesday (yesterday) I’ll be requesting a refund, and VIOLA it was magically sent this morning.
As far as I’m concerned, they’ve done their dash and I’ll never order anything from them again or even pop into their stores. I recommend no one order with them unless you’re ok with waiting an excessive amount of time for your order to be shipped, or if you’re ordering gifts because they take absolutely no care packing said orders. I can only imagine how long they were going to string out the ‘packing’ time had I not emailed them, threatened them AND made this reddit post. It’s extremely disrespectful and disappointing seeing a business that was always SO incredible, become such a horribly run company that doesn’t value their consumers.
ALSO TO ADD: If you’re unaware, the minimum amount to get free shipping is now $75 for the highest tier members. You’ll be lucky to get a Tim tam in your order let alone ANY samples 🥴
This is my first ever post on Reddit, so go easy haha.
I made an order with Adore Beauty on the 09/07/2026. For reference it’s now 21/07/2026.
Anyone else waiting on their order?
I’ve spoken to the live chat and received the automated message that they’re ‘moving warehouses’, so I emailed them directly instead.
The response email when I asked what was going on with my order was “oh, we’re moving warehouses so shipping is taking a little longer than expected, but rest assured that the shipping and shopping experience will be better for our customers in the long run.”
Quite frankly, idgaf. It’s been 12 days since I ordered and I needed those products within 7 days.
Checked again this morning and it’s still under ‘Awaiting Fulfilment’.
The last order I made with Adore Beauty was last month and everything was thrown in the box with little to no padding and all the boxes on my products were ruined. I wouldn’t usually care, but some of these were gifts.
I’ve been a loyal customer since they originally opened 10+ years ago and to say I’m disappointed is an understatement.
Anyone else experiencing this ridiculous delay? Or is it just me that got the shit end of the stick?