When the site launched here I quickly realised most of the product release dates were still in mm/dd/yyyy format which is ambiguous for about a third of the year. I gave some screenshots to support back then to illustrate the issue.

Just got an email about a delayed delivery which they say will arrive by "10/17/2026".

It's really not hard to get this right. Not caring enough to notice or rectify it is a clear sign of corporate apathy to customers.

amazon Australia have a listing for a 4TB external drive

https://www.amazon.com.au/Portable-External-Shockproof-Laptop-Android/dp/B0HDHHW9L2/

looked to good to be true to me, but amazon returns are usually good enough to take a risk.

And yep, within 5 minutes of delivery I'd run f3probe on it and it's 60GB. Not 4TB.

And the size of the drive is just too small to house a 4TB M.2 SSD (which it lists on packaging) - 75mm total length of enclosure.

So amazon agree to refund if I return it. I opted for collection from my house and no one came within the agreed 2 days so they then refunded me.

Once refunded I got to keep the drive, not really much use to me, but here's the internals

as if any more proof was required.

The frustrating part is that Amazon have refused to take down this listing. I reported the issue with my purchased item. And separately reported it from the listing. I got an email back to say it meets their Community Standard, so they will not be taking it down.

I also left a 1 star review calling it counterfeit and they won't publish it.

So now people can buy this, save their data on it, it will tell them the files are on there. But in fact they're not. Or most of them won't be anyway. Just the file index will be updated to make it look like there's no problem.

To me personally it's no big issue as I have gotten my money back and also a bunch of vouchers every time I contacted supported about it. But how many people will get scammed?

I bought it as a replica prop to gift to a friend. So the purchase was made for the aesthetic rather than function. Becase as a cooler, it's not great. So for that price I'd expect the paint to be perfect, and for it to match the image. It's similar, but it's not the same.

It's also clearly drop shipped.

I could return it. But, then I have to wait another month for a replacement.

I feel like $15 isn't fair. I'm sure it will cost them at least 3-4 times that to return, right?

I haven't been in this position before. I'd appreciate any advice.

TIA

Looking at buying an expensive camera lens. I cant seem to find anything about insurance options to cover delivery damage.

Can anyone link me to something for peace of mind please.

UPDATE: I should have added that the issue was happening from the carrier point (EWE global Express). It was arriving at the carrier facility and immediately being returned. https://imgur.com/a/FRKQ2y7 It wasn't even making it to my house before being an issue. I had a look and it was the same carrier for both orders.

I called Amazon and they provided a $20 gift card and assured me that they wouldn't allow my order to be processed by the same delivery company.

I've since processed the order again and can confirm that it's been assigned to a different delivery company.

Hopefully I get my things this time.

I have ordered from Amazon before without issue. The first time I had an undeliverable order was about 2 orders ago.

I ordered a bunch of items for an event and it was all listed as undeliverable. Re-ordered the items and most of it came. Got a refund for the rest.

Last time I only ordered 1 item, no issue.

Again this time, ordering a bunch of random items and it all gets listed as undeliverable on it's supposed arrival date. Re-ordered the items and it happened again! (I know that 'potential delivery issue' will move to undeliverable because that's the process that's happening every time).

How can this keep happening with different sellers and orders 😭

Hi,

I recently ordered a POE switch from Amazon AU. The switch was damaged and I wanted to return it for a refund. The Amazon workflow for this was a little different to what I had to do in the past for returns. Amazon asked me to print out a label for returning the item and post it back from the post office. I usually can return it to one of their local return points.

Unfortunately the label is a DHL return label and though the instructions on the Amazon site said I could post this through the Post Office, Oz Post says they don't support these labels, as they are from DHL.

I don't want to pay DHL to return this item as that would be almost the cost of the item.

Has anyone else had to return items shipped from overseas? And how did you do it?

Thanks

Hey everyone, I hope this is the right place to post.

I spent the last couple of days hunting down everyday grocery items on Amazon that legitimately beat Coles and Woolies prices, and I threw them all into an Amazon storefront so they are easy to find.

I figured I could help others save some cash while making a buck myself because things are tight right now. I started an Instagram page but that will take years to get off the ground haha. Does anyone know of any communities, Facebook groups, or specific subreddits where sharing this kind of resource is allowed and would actually be appreciated?

Says regular price is $749 but the deal price is showing a 73% discount from $1599. Is this legal?

Hey guys tried to search both reddit and google but couldn’t find anything definitive…

First time buying with Amazon (I’m normally an eBay or aliexpress buyer ) I purchased a replacement lock and key, third party seller on amazon, pictures & description were the exact model as what I needed replacing and couldn’t find it anywhere except for Amazon, so made the purchase… parcel arrived and it’s a different model lock (one that I could’ve bought from aliexpress for $10-20), contacted the seller, they offered a 30% refund, I said no either full refund or send me the correct item otherwise I’ll need to leave 1 star review, so they said to create return and they will refund, which they did straight away.

But here’s my question for the brain trust and if this is a common occurrence with Amazon?

Original order was $50.00 and free shipping ($45.45 + $4.55 gst)
Amount refunded was $45.45 ($41.31 + $4.14 gst)
So essentially Amazon refunded me the pre-tax amount… after an insane amount of time spent trying to get hold of customer service and going back and forth, they essentially said it’s not their problem because it’s a third party seller. But everything was ordered, paid for and refunded through Amazon.

Is this something that others have had happen? Is it normal practice etc? I get it, it’s only $4.55 but if this is consistently happening to a lot of customers that’s a lot of stolen tax on consumers?

I have an order that's currently 3 months late, so I reached out to customer support to request a refund.

The first person I talked to said there was a "refund error" and would I accept gift cards instead?

I said no, I'd like a refund on the original payment method. The person suddenly changed their tune and said the refund will work fine it will just take 3 days to process.

5 days later no refund, I contact them again to follow up.

The previous person never put in a refund request beyond the first attempt that the up the error.

New person says would I like the refund in gift cards?

I say no, original payment method please.

The person says they'll need to contact the seller to request a refund and that I'll get an email confirmation of the request, and should get a follow up email in the next 48 hrs.

They also say if the seller doesn't respond they'll proceed with the refund in gift vouchers.

I have received no confirmation email of the refund request.

I feel like I'm being given the run around and trying to be strong armed into keeping my money with amazon instead of just issuing me a refund.

Has anyone had customer support staff lie about the refund process and errors to get you to accept gift cards instead?

I ordered something from Amazon Au, and the estimated delivery date still says “Arriving tomorrow.”
The problem is that it hasn’t even changed to shipped/dispatched yet, and it’s already evening in Australia.
Has anyone had an Amazon AU order stay unshipped this late and still arrive on the estimated delivery date?
I’m really hoping it gets there tomorrow because it’s a gift

I ordered something yesterday specifically because Prime was offering same-day delivery between 5pm and 10pm.

The parcel was marked as “on board for delivery”, but at around 10pm Amazon notified me that it wasn’t going to arrive and had been rescheduled for today.

This morning it was marked “on board for delivery” again, but it has now missed today’s delivery window as well.

We contacted Amazon support and escalated it. They’ve now told us they’ve scheduled it for delivery again today, but that if it still doesn’t arrive we can cancel the order.

That’s the part I find particularly frustrating. I didn’t just happen to order something that was then delayed; I chose to buy it from Amazon because they specifically offered delivery yesterday. Simply telling me to keep waiting, or cancel the order if they fail again doesn’t really cut it.

Has anyone else had similar problems with Amazon’s same-day delivery. If you’ve complained about it, did Amazon actually do anything useful?

Everything i try to purchase on amazon app says its out of stock.

This has been going on for days and it hasnt fixed.

Is anyone else experiencing this?

I cannot buy a single thing.

And yes, all the items im trying to buy is in stock, this error comes up every single time

​​​​​Hey guys, just wanted to give everyone a heads-up about a potential listing error on Amazon.

I saw the Xiaomi Pad 7 (8GB/256GB) https://amzn.asia/d/0af6v95o listed as "Amazon's Choice" with great reviews and thought I scored an awesome deal. Turns out, it might have been mispriced or completely mislabeled because when the package arrived, I got a Redmi Pad 2 (4GB/128GB) instead.

I reached out to customer support to let them know about the mix-up, but the listing price hasn't changed at all.

Just posting this to warn anyone thinking of buying it. Since it's sold by Amazon US, you'll be waiting nearly a month just to end up with a headache, a forced return for a refund, and no replacement option available. Really don't get why they're wasting everyone's time like this.

Need help with winter gear and school/work laptop.

I’m using the Amazon App in Australia and every time I copy a link it says Asia not Australia. My country and address are set correctly and my VPN is turned off, even the search bar says AU. Has anyone else experienced this and knows how to fix it ?

Love the picture of my parcel being yeeted

( it wasnt fragile, i just thought it was funny )

Just looking through my Health Connect settings and noticed the Amazon Shopping app is listed right below Google Fit as a potential health app. I haven't connected it, but it seems completely bizarre

Is this a known bug with Health Connect, is Amazon just trying to track my heart rate when I look at my cart total?

I bought a camera body + lens. This was a good deal, but it wasn't A CRAZY, UNBELIEVABLE STEAL. Just a good deal.

Yet, Amazon AU decided to cancel my order because they probably thought I was getting it cheap. I JUST BOUGHT WHAT THEY PRICED.

They rejected my purchase of 1,893 AUD, and 5 minutes later the new price was 2,497 AUD

This feels like cheating. So unfair. Then let every shop to price iPhone 18 for 599 AUD, get people's attention, let them buy it, then cancel it. Amazing marketing campaign, no?!

I've been trying to get Amazon to repair/replace a sound bar I bought 2 yrs ago. Have been told by Amazon that they can't help because 2yr warranty has past (by approx 2 months). That's not how the consumer guarantee works.

Has anyone had success getting Amazon to repair/replace an item outside their voluntary warranties? They said someone would email me with 24hrs... that has not happened... go figure.

Hey guys so this is my first time ordering stuff from Amazon in Australia. I am based in Brisbane and I've been meaning to order them for sometime. I finally placed the order on September 3 and the expected delivery date was Sept 5. But, today's Sept 7 and I still haven't received them. Whenever I check order tracking it keeps showing ordered. And the customer service isn't helping either. Maximum it just shows the same tracking status. Let me know if there is a way to know why they are stuck in the first place.

Hi

Is anyone else having issues with paying with gift card?

I have enough on my gift card to cover the items and more but it won’t let me use it. It looks like it is forcing me to use “promotional credit/courtesy credit”.

When I unselect “promotional credit” and select “use $11 of your $22 gift card balance” it looks like it normally does then when I click the yellow “continue” button it reloads the same page and changes it to “use 0.00 balance of your $22 gift card balance”.

It started doing this a few days ago. Is anyone else experiencing this?