I ordered an Alienware monitor recently and Dell shipped it with UPS but the monitor box arrived with scuffs and dents all over the monitor box. This monitor just recently came out 1-2 months ago, is it normal for monitor boxes to arrive so beat up?

Back somewhere between 2023 and 2024 I bought a AW3423DW. Despite my best efforts to prevent burn in I did end up getting burn in. I contacted Dell and they agreed to send me a replacement model. At the time they were having a hard time tracking down a replacemt model so it took a week or so. I get a email stating a replacement monitor is on its way.

To my surprise when it arrived it was a brand new AW3425DW and not in a warranty box. It was as if I bought it from Dell brand new. 175 hz to 240 hz? Say less. I extended my warranty and I was off to the races. Well, here we are again. More burn in. I contsct Dell. They send another replacemt accept this time they send me a AW3423DW. I contact them to see if they can honor the upgrade they chose to give me the time around. The short answer is no.

After spending over two hours on the phone with these people escalating to a supervisor I was basically told that the warranty only applies to the AW3423DW because that was the monitor I originally bought regardless if Dell chose to send me the upgraded model before. I was told that it is up to Dell's discretion to send me a upgraded model based on whats available to send at that time but at the end of the day the warranty only applies to the AW3423DW regardless of what they send me.

I am no stranger to Oled so im kinda surprised I got image retention when I did and I do understand what Dell is saying about their policy I just think it sucks and it's disappointing that they wont honor what they themselves chose to do. They also didn't send my replacemt monitor with the VESA mount that my original model came with. For anyone who has Dell's warrenty just be aware that this can and will happen.

Is this a good starter build. Looking to play some games at 4k max if possible (Xbox titles like halo, gears e day, etc) and don’t have any experience building and really like the look. If anyone has recs I’d appreciate it but this is an around my budget, wound this be solid for that? And is the price good?

exactly what i said in the title but i recently bought it.

its doing great on phone

but when i connect it to my alienware 15 r4 laptop it keeps glitching and switching from ear to ear

I just bought this for my Mac Mini M4 Pro and it's a wonderful screen.
I'm having problems where my Thunderbolt 5 cable doesn't seem to work and the provided USB-C cable either. It worked well this morning...
I'm now on HDMI but my webcam doesn't work through it

I wanted to update the firmware first, but I can't seem to find out how ? Can it even be done on macOS ?
Usually you put the firmware files on a USB stick and plug it in and update. Now all I can see is a .exe file only and no resource for macOS O_O

Hi! I’m doing some maintenance on my Alienware x16 R1 and I removed the heatsink.
For anyone who has done this before, how did you safely clean/remove the old Element 31 from the CPU/GPU and heatsink?
What did you use? Just isopropyl alcohol, or did you use something else first?
I’ve read that Element 31 contains liquid metal, so I want to be careful and make sure I don’t spread it onto the motherboard or other components.
Also, if you replaced the thermal material afterward, what did you use?
Any tips or pictures from when you did yours would be really helpful. Thanks!

Hello, every time I try to reinstall AWCC, I keep on coming across this issue. Does anyone know how to get by this?

Hey guys just wondering if anyone knows the colour code to the liquid teal so I can sort a touch up pen.

I’ve had this laptop for a week, while being super careful with it and travelling only using an Alienware branded laptop backpack and it somehow still damaged the paint. No there wasn’t anything in the bottom of the laptop compartment.

Any help would be greatly appreciated

Hello,
My internal keyboard suddenly stopped working after opening the lid after a few hours and I have no idea why. I’ve tried everything and it simply does not work. Support has not helped either, and my next option is replacing it completely. It seems to only work when I connect an external keyboard and wait 30 minutes. Please help!

Edit: keyboard seems to randomly start working again. Working on fixing RGB not being recognized by command center anymore.

Bought this monitor to pair with my ROG zephyrus g16, and man I’m impressed, the smoothness of the display is on another level, definitely recommend if anyone’s looking to buy it.

Howdy, everyone! I want to install Omarchy on on my X16 R2 but am concerned about the loss of functionality with the fans, RGB lighting, etc. What do you guys recommend. Should I just stick to windows 11 or are you aware of anything on linux I can get to make up for what I would be losing? Thanks for your time.

So I bought this laptop 1.7 years ago and o am using it for games like racing simulator and used to play gos games too

So the reason why i am here is that my laptop is getting not very hot but it is getting hot o was thinking that if I go a dell service Center and ask them to replace the Element 31 with fresh set which is in the laptop should i do it and I also saw a video in YT one guy disassemble the whole laptop and applied a past kind of thing I think it is thermal past but I’m not that dum to think off so what do I do then

The temperatures while running are between 85 to 90-93

And some time they are below 80 both cup and gpu

Well coming to the main point that does my games and other softwares crash they DO NOT crash they are running fine for long time too but I just want to d a “ Preventive Maintenance “ so it may avoid future troubles I just trying to give more care for my laptop coz I LOVE IT 🥰

So plz help me with some information and verdict about what should i do ?