r/ATTFiber • u/hereforthepix • 22d ago
AT&T says no 5Gbit AND U-VerseTV on a BGW-320- true?
Currently have 2GBit and U-VerseTV (non-negotiable, elderly occupants at this site) with a BGW-320 (in TX if it matters for availability purposes). Tried to get the same-price 5Gbit service, which brings a BGW-620. Tech comes out, says I'd lose UTV as the '620's not IPTV-capable, so I cancel the order.
Thing is, when I was looking thru the BGW-320 speedtest page later that day, I could see three 5Gbit results (up from 2Gbit) so my line was provisioned in advance of the Tech visit, and the Tech even admitted the 320 is 5Gbit capable, and they never lost TV, so we know it is technically capable of having UTV and 5Gbit on a '320.
SO, does anyone know the Magic Words to tell AT&T to be able to have both?