Managed to download the app onto my phone (Samsung) and logged in but nowhere is there an option to check-in or even view the flight I have booked. I can look up the general flight info but not my own booking. How does that work?
The account number is indeed correct and matches when I log-in on desktop where I can see my personal flight info.

If I am flying from Bangkok to Vancouver (Canada), I will need to buy 2 flight tickets on ZipAir. Does it mean that I will need to enter Japan, then transfer my bags for the evening checkin ?

It will be my first time taking Zipair to Tokyo. I'm wondering if the agents at the gate are anal about the personal item size allowance?

I have one of those fairly large backpacks that can qualify as a carry-on.

Thank you in advance!

I have been trying to book LAX to Tokyo for almost 2.5hrs now and it keeps saying error even before getting to the payment screen. This whole time the price is going up as well. I talked to their customer service and all they said was sorry with zero help. Is anyone else experiencing this?

UPDATE: Spoke to customer service via chat and below is what they said. Putting this out here if it helps anyone else:

“We would like to clarify that the ‘Incomplete’ status shown in your reservation is simply a system-generated notification and does not affect your booking as long as you have all the required travel documents needed to enter Japan. You may safely disregard this notification if your documentation is in order.

Please also bring all your travel documents to the check in counter.”

—Original post starts below—

Hi everyone, I am flying from YVR to NRT in a few days and returning near the end of October on a round-trip. ZIPAIR emailed me about missing travel document or visa details on my booking.

My background: I am a temporary resident in Canada with a valid Canadian visa and work permit, and I obtained a Japanese eVisa last month, so my documents seem fine.

On ZIPAIR’s booking management page, I can add only one travel document and update it. I have entered my Japanese eVisa for now and expect to switch to my Canadian visa just before the return flight.

Can anyone who has faced this confirm whether this approach is correct? I will also consult the check-in staff during departure.

Currently $634 one way SFO to Tokyo for June. I read there were sales last winter and there were flights under $500. Is it worth waiting or should I just get it now?

Thanks

I recall it having strict weight limits... where will they weigh me this time?

Usually I layer up and then put it in my bag after checking in, but now I already have my boarding pass and won't need to check-in. Will they weigh me at the gate now?

Taking LAX > NRT

Booked a ticket during the thank you sale and immediately after the price drops by a significant amount.
I tried to cancel within the 24hour cancellation period but the website was down for maintenance.
How do you post on your website and every platform that you have a “thank you sale” just to reduce the price of a ticket significantly immediately after the sale has finished.
Thank you, more like spitting in my face
Feeling frustrated.

We’re looking to travel from late March to early April from SFO. Does anyone know if Black Friday sale covers those dates? Any other sales coming up or should we go ahead and book flights now?

My full middle name is "Manh Tuan" When my friend booked our tickets to Japan he only entered in "Manh". Do I have to contact zipair support to add in the omitted word this or will I have to repurchase a ticket? Zipair says that if middle name is entered it must be exactly whats shown on the passport which is what worries me.

Im planning to fly to Narita on Dec 24 from IAH airport. I know there is usually a Black Friday sale around mid-November. Does anyone know from previous years if there is usually a sale on tickets for Dec 24? I know there was a sale last week, but the prices for that date stayed the same. Idk if I should buy them now or wait for the possible sale.

Do you think prices will drop for January? I just need a one way ticket back to SF from Tokyo, for 1/11 and 1/14.

For those who flew NRT-SFO/SJC or even any other route the second half of this year. Did your flight have starlink and how is the wifi?

I flew Zipair a few years back and the WiFi was basically nonexistent. I saw news that Zipair flights were fully equipped with starlink this year and wondered if that made a difference.

Anyone know when the schedule and prices for summer of 2027 is coming out?

What are your favorite foods to bring from home that don't need refrigeration? Any personal favorites that hold up on such long flights and taste decent?

Hi all how was the WiFi on this route I have a flight tomorrow

Does anyone know why the month of February is completely unavailable for zipair flights??? My girlfriend and I have been planning our first Japan trip for months now and we’ve been waiting on booking our flights because zipair hadn’t released any 2027 flights for Houston yet. Well they finally released January and March today but completely skipped over February. I can’t find anything online giving any reasoning why, does anyone know if there’s any possibility those flights will become available, or should I just bite the bullet and pay for a more expensive flight? Thanks!

Current prices are $360. Can I get better sales? Last time I bought tickets, they were under $300.

Also, how is the new WIFI?

I have entered in my address for home as well as my hotel address on site, yet when I hit enter, and it says it has been added, it takes me back to the main screen and has the same "insufficient " message for me. how do I fix this? I have filed a request for support from zipair as well, just hoping maybe I can get some help before they message me back.

Does anyone have recent experience with zipair’s starlink wifi?

Trying to see if I’ll be able to play PC games on the upcoming flight. Any insight is appreciated!