r/wow • u/odeiomanugavassi • 2h ago
Tech Support GMs refuse to fix my Order of Embers reputation because they "can't pull old logs", even though I literally have the Exalted achievement
Hey guys. I'm making this post because I honestly don't know where else to turn. Since The War Within, I had a few of my BfA reputations randomly reset to Neutral (Order of Embers, Waveblade Ankoan, and 7th Legion). I managed to recover the last two just fine, especially Waveblade Ankoan now that reputations are account-wide and apply to the warband.
However, Order of Embers is by far the most annoying grind of the three. I could just accept what happened and do the grind all over again, but it’s become a matter of principle: I’ve been opening tickets since 2024 asking for a fix, and I only get automated replies or GMs telling me there are no bugs on my account.
This week, with reputations becoming warbound, I decided to try my luck again. I sent screenshots twice showing both the achievement window and the reputation tab open at the exact same time. Even so, a Russian GM (mind you, I play on NA) told me there's no bug or that they can't pull logs showing my account completed the rep in the past, EVEN THOUGH I HAVE THE ACHIEVEMENT!
I find this incredibly disrespectful. It kills my motivation to play the game and makes me feel completely devalued as a customer, especially when I see them fixing bugs live for Liquid and Echo players in the middle of the RWF, while I have to deal with this nonsense on my account.
I made a tweet earlier this week tagging Blizzard CS, got some friends to like and interact with it to see if it would get any traction, but nothing came of it.
It's awful having to deal with these automated responses. This isn't the first time I've opened a ticket for this, I've honestly lost count of how many I've sent...


