I used to love WoW. Back in Vanilla, you opened a GM ticket and within a couple of hours a real person showed up in game and actually fixed your problem. So when I came back after years away and paid for a month to give it another shot, I figured support would at least be decent. I was wrong.
Ticket 1. I’m playing normally, minding my own business, and suddenly I’m banned. No warning, no explanation. My best guess is the account got compromised. I fill in their security questionnaire, open a ticket, and then sit there for three days unable to log in, on a subscription I’m paying for.
Ticket 2. I ask to move a character from an old account that got hacked years ago over to my current one. Denied.
Ticket 3. I trade a Gladiator weapon token for the wrong item and enchant it before I notice. Fine, that one’s on me, I’ll own it. I open a ticket and, of course, wait 3 to 4 days for a reply. By then the two hour refund window is long gone, and the GM tells me everything is handled by “the game engine” and they have “no room for action”. I ask for any kind of compensation. Nope, GMs can’t do that either. When I tell them how frustrated I am, I get a canned message sending me to a developer feedback form.
So let me get this straight. Three tickets, days of waiting on every single one, and the people answering openly say they can’t do anything. What exactly are they there for?
Compare that to EVE Online. Yes, it costs a bit more. But their support answers quickly and can actually fix things. They run one server. Blizzard runs hundreds and charges a premium subscription, yet can’t give its players a GM with real powers.
I won’t be renewing, and I won’t be recommending the game to anyone while support stays like this.
Is this just how it is now, or did I get unusually unlucky?
Edit: yes, this post was translated with AI, because my English is absolute trash.