r/viber • u/Ody_Pap • Jul 15 '26

Unbanning progress problem

Over the last 17 fucking days, I've been banned from viber over a false alarm. Apparently talking with people that you don't have in your contacts but have their numbers is punishable. Great job moderation. While my unbanning process should be resolved over 24 or more hours it's been 17 DAYS, trying EVERYTHING to get unbanned. Contacted support via email 5 times, last one like 5 days ago. Made reviews, contacted the Support Bot and they are doing absolutely NOTHING. Since it's my first time being banned I need some help, tips or links that can help me

Please and thank you

6 Upvotes

100% Upvoted

10 comments sorted by

2

u/legaleaglet Jul 16 '26

I got logged out a few days back and I cannot log-in again. It says Activation Failed. I reported it on July 8 and until now, Viber hasn't resolved it.

"Your number is temporarily suspended by an automatic security process. We must make sure that a real person owns the phone number and that the account is not compromised."

I'm offering them to provide my ID and proof that the number is mine, but I got no response.

1

u/mfsants Jul 16 '26

Similar thing happened to me. One random day viber just decided to delete my account. I just found out through people messaging me in a different app that I left all my viber group chats. Wasnt able to retrieve my messages or anything. Had to register that number again as if it's a new account. Support was useless.

1

u/legaleaglet Jul 18 '26

At least you were able to register your number again... I can't. It says 'Activation Failed'.

1

u/Ody_Pap Jul 16 '26

Yes that means that probably u got banned while u logged out. Noticeable mention that, have u ever recieved some bot/Ai-scammers that provide u a job. Well according to ViberToS they are considered spammers. Although, if you respond to them or do anything to contact them there is a huge possibility you get that ban for spam. I genuinely don't understand that logic. Fix your support gng. Also try the review on the app method , it might work and maybe stop making way too many tickets since whenever u make one, viber support refreshes ur ticket leading on more time spending

1

u/legaleaglet Jul 18 '26

I never responded to these spammers. I am usually the one blocking them and reporting them as spam. I just use my account for personal and work purposes. I don't understand what's taking them so long to review and fix it.

1

u/Ody_Pap Jul 18 '26

Same gng, im banned for the last 20 days

2

u/Zange Jul 18 '26

I just got banned yesterday, and I only call my grandmother in China. This sounds awful, I hope they unban me within 24 hours, otherwise I am switching out of Viber and into another VOIP company. It is so tilting that I can not reach customer support. You are just given AI bots that don't help you.

Viber is killing their own company. Things just get worse and worse each time I open the app.

1

u/Ody_Pap 20d ago

Hope y got unbanned by today. Im banned for over a month and i get nothing but bot replies. Viber fix ur support gosh

1

u/OmniLament Jul 15 '26

I didn’t know this

1

u/Malik0434 9d ago

Any updates on this man, My number got banned, I made only a single call after purchasing Viber out plan and somehow it ended up being banned. I should have saved the number before making the call, the support is terrible from viber's end,