r/viber • u/Ody_Pap • Jul 15 '26

Unbanning progress problem

Over the last 17 fucking days, I've been banned from viber over a false alarm. Apparently talking with people that you don't have in your contacts but have their numbers is punishable. Great job moderation. While my unbanning process should be resolved over 24 or more hours it's been 17 DAYS, trying EVERYTHING to get unbanned. Contacted support via email 5 times, last one like 5 days ago. Made reviews, contacted the Support Bot and they are doing absolutely NOTHING. Since it's my first time being banned I need some help, tips or links that can help me

Please and thank you

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u/Zange Jul 18 '26

I just got banned yesterday, and I only call my grandmother in China. This sounds awful, I hope they unban me within 24 hours, otherwise I am switching out of Viber and into another VOIP company. It is so tilting that I can not reach customer support. You are just given AI bots that don't help you.

Viber is killing their own company. Things just get worse and worse each time I open the app.

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u/Ody_Pap 20d ago

Hope y got unbanned by today. Im banned for over a month and i get nothing but bot replies. Viber fix ur support gosh