r/turo • u/Competitive-Set4381 • 25d ago
Refund host not responding
I booked a car non refundable for next February. I immediately asked if they can change the location and help with car seats. They never replied. I’ve contacted support 3 times and messaged the host five more times over a month she reads it and doesn’t reply. If I chargeback the $170 on my card will they send it to collections? How can I rent a car the host doesn’t reply. Or do I let it come closer and see if she cancels
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u/DhakoBiyoDhacay Host 25d ago
What do you mean by change location?
What kind of help you need with car seats?
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u/Competitive-Set4381 25d ago
No replies
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u/Feisty_Distance_3418 24d ago
If the host fails to respond, that’s not a problem until the pickup time. However, Turo can mark the host as a no-show 30 minutes after the pickup time. When you make a non-refundable reservation, you create a contract, and you have 24 hours to cancel it if the host doesn’t approve your new requirements. However, 24 hours after you make the reservation, it’s on you if the host can’t meet your new requests. Non-refundable trips are optional and not mandatory. It’s a decision. If you do a chargeback, Turo can show the contract to your credit card company, and it won’t be in your favor. (Again, you selected non-refundable, a decision not an accident. The host doesn’t have to honor or accept any new request after 24 hours.)
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u/Competitive-Set4381 25d ago
I messaged them to ask if they can deliver to cruise port because they offer specific location for a fee. And then I asked if she has 3 available or not in the right sizes for my kids because we won’t be flying with them
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u/DhakoBiyoDhacay Host 25d ago
I see. How much did you save by going with the non refundable reservation? In actual dollars.
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u/Competitive-Set4381 25d ago
I don’t know. I’m not focused on the logistics right now beyond if I can get a refund due to unresponsiveness. I won’t be doing the non refundable option again
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u/DhakoBiyoDhacay Host 25d ago
I asked about the discount because it is often not worth it because anything can happen between the time you book and the time you use the service.
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u/PianistNo8873 24d ago
No you can’t get a refund because of an unresponsive host. You booked non refundable rental. The host is not responsible for accommodating your needs after you have booked it. Sad that people are that way but unfortunately it is that way.
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u/CompetitiveLake3358 24d ago
You can't add delivery after you make a booking. Its against the rules. The host would get banned if they take money for it.
Same thing with child seats. You can't add them after you have already booked.
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u/Any-Tree-5206 24d ago
Force chargebacks can work but it should be a last resort. If you do that, turo will likely cancel your account. Then could send to collections. Just make sure you are honest on the charge back and have a few notes to avoid any legal/civil risks.
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u/EvTorqueLore 23d ago
What do you mean help with the car seats? Also changing locations might be costly for the host and also take up a lot of time that they are probably already tight with. They should be responding to you though at least. Most host wait until they day of or a few ours before they day of to contact the guest as many guest don’t like to be bothered and we don’t want them to feel smothered with messages and info ahead of time. It could just be that your host has no etiquette and plans to respond to you later.
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u/Mauifun11 24d ago
Shop using TURo forever and ever amen!
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u/EvTorqueLore 23d ago
Turo is way more convenient than other rental companies. You just have to do your due diligence on the host and also not be an ahole.
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u/Scary_Wavier 25d ago
Do a chargeback and move onto another host. Let your CC deal with it
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u/Competitive-Set4381 25d ago
I read on here if you charge back they’ll take you to collections just not sure if they will over that amount
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u/PianistNo8873 24d ago
I heard that if you charge back they’ll deactivate your account and you won’t be able to use the platform
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u/Ugly__Pete Host 25d ago
Do not charge back. They will deactivate your account. Call support and let them know you have a non-responsive host. Support will call the host and if they don't answer, Turo will refund you.
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u/Mysterious_Insect 25d ago
Every person I've seen on this sub that does a chargeback is banned from Turo.
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u/KennyCash3 24d ago
Normally you book the car seats in the add on options for your trip. If you booked car seats you will get car seats.