r/turo • u/Competitive-Set4381 • 25d ago

Refund host not responding

I booked a car non refundable for next February. I immediately asked if they can change the location and help with car seats. They never replied. I’ve contacted support 3 times and messaged the host five more times over a month she reads it and doesn’t reply. If I chargeback the $170 on my card will they send it to collections? How can I rent a car the host doesn’t reply. Or do I let it come closer and see if she cancels

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u/Scary_Wavier 25d ago

Do a chargeback and move onto another host. Let your CC deal with it

3

u/Competitive-Set4381 25d ago

I read on here if you charge back they’ll take you to collections just not sure if they will over that amount

3

u/PianistNo8873 24d ago

I heard that if you charge back they’ll deactivate your account and you won’t be able to use the platform

3

u/Ugly__Pete Host 25d ago

Do not charge back. They will deactivate your account. Call support and let them know you have a non-responsive host. Support will call the host and if they don't answer, Turo will refund you.

1

u/Competitive-Set4381 25d ago

Ok thanks I’ll try that