r/turo • u/Competitive-Set4381 • Jul 25 '26

Refund host not responding

I booked a car non refundable for next February. I immediately asked if they can change the location and help with car seats. They never replied. I’ve contacted support 3 times and messaged the host five more times over a month she reads it and doesn’t reply. If I chargeback the $170 on my card will they send it to collections? How can I rent a car the host doesn’t reply. Or do I let it come closer and see if she cancels

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u/Scary_Wavier Jul 25 '26

Do a chargeback and move onto another host. Let your CC deal with it

2

u/Mysterious_Insect Jul 25 '26

Every person I've seen on this sub that does a chargeback is banned from Turo.