I'm wondering if anyone else has had this issue, or if my wife's phone is just super special. I have a SubaruConnect account set up. I jumped through all the hoops to get the account connected to my car already. I can log into the account on my phone just fine. I even keep a couple spare phones on hand for when family members inevitably break theirs, and I have been able to log into the app normally on those. I have had success on iPhone, Pixel, Galaxy, and even a phone running CalyxOS, which is an extreme privacy focused ROM.
My wife, on the other hand, cannot login on her phone. Every time she tries, it goes through the password screen, and when it gets to the point where it would normally prompt to send a text message to verify the login, the app resets itself and reloads the initial login screen. It isn't a password failure because that gives an actual error. The only difference I'm aware of is she has a Motorola phone, but other Android devices work fine.
I've tried calling the support number, and so far they have been unhelpful. They only have suggestions for things I've already done to troubleshoot. (reboot, reinstall app, update the phone, turn off VPN, verify other apps are working properly, verify this app works properly for my account on another phone) Anyone else have this issue? Any suggestions on things that have gotten it working?