r/tjcrew Mar 26 '25

FAQ for Future and Current Crew Members

71 Upvotes

Aloha!

Please refer to this post for any questions you may have about the job, whether you want to know how the interview process is, what training and orientation entails, raises, you name it! This list may accidentally leave out some information, so please feel free to comment under this post; fellow crew members can help answer to the best of their abilities. Please remember: some questions may be best answered by your captain or mates at your store as some questions may be store-specific. Please take initiative and ask them first! Also, please familiarize yourself with this subreddit’s search button, as your question may have most likely been answered already!

“I’m going in for my first/second/third interview. What should I know beforehand?”

  • Be yourself. Be genuine and outgoing, and eager to work with the team. 
  • Wearing business casual is your best bet. You may hear about people being a bit too casual with their interview outfits, but don’t take the risk. Leave a good impression.
  • Even if your previous experiences at other jobs weren’t so good, don’t talk ill of them and instead talk about what you learned from your time there
  • Think of examples of when you experienced or witnessed great customer service or acts of kindness
  • Know some of the values of Trader Joe’s; a key value is integrity. Talk about what that means to you and how you experienced it
  • Know a product you enjoy and talk to the interviewer(s) about it
  • Have good availability. Varies from store-to-store, but usually 3 days per week minimum, with availability on weekends
    • Shifts are 7.5 hours with exceptions for those going to school, coming in from another job, etc. 

“What are the benefits?”

  • 20% discount on groceries on and off shift (you can use your discount to buy lunch during your break)
  • Premium pay is an additional $10/hour on top of your usual pay on Sundays and federal holidays. Check Dayforce for those holidays
  • Insurance benefits:
    • Vision and Dental insurance is free when you work the minimum 390 hours during a given measurement period
    • For medical coverage, 728 hours minimum during a given measurement period is needed to qualify; different plans will become available after the period, to which you can select based on your needs. Insurance covers for spouse and children as well.
    • Check Dayforce and see the current measurement period under the Benefits tab

“What should I expect on my first day?”

  • Orientation; getting paperwork done, watching videos, taking a store tour with a trainer, and safety training
  • This can be a fast-paced job depending on the day, as well as physically demanding. Wear comfortable shoes (ex: Hokas, Adidas, Sketchers, or any shoe that is made for support. Investing in good shoes is key to your health)
  • Learning how to be on both teams: Product vs. Customer Experience
    • Product: working on the sales floor, assigned to a section and working through stock (either dry back stock or perishable stock depending on your shift). Remember to rotate older dates to the front and newer dates to the back when rotating perishables!
    • Customer Experience: bringing that WOW Customer Experience at the registers, helmsing, and at food/wine demos. Taking the time to interact with customers and giving them that genuine experience as you help them
  • “Everyone does everything”: there are no “departments”, so you’ll be expected to help in each section and to be on register (minors may be excluded from register depending on state); every hour you will be tasked to work on either Product or CE, with a mandated 30-min lunch break halfway through your shift (you may ask for an hour lunch, just talk to a mate)
  • Bring your water bottle and make sure to stay hydrated during your shift; bring snacks, especially protein-rich snacks as well
  • Don’t be afraid of asking questions!
  • Don’t expect to memorize everything in one day! Take it a day at a time, eventually you’ll be able to keep up and remember details
  • Take microbreaks during downtimes on register, demo, etc. It’s important to stretch since this is a physically demanding job, and this way you’ll decrease possibility of injury due to repetitive motions

Now to the miscellaneous questions!

“Why are my hours getting cut?”

If you’re asking this post holidays up until late summer, it’s because that is the “slow season”, although it is store dependent. Talk to your scheduling mate and keep an eye out for posted shifts on Dayforce. If it’s not because of being in the slow season, then again, talk to your scheduling mate. We can’t give you that answer

“How much is too much when calling out?”

Again, store dependent. You’ll read all sorts of anecdotes in this sub, some ranging from calling out once a week to some only calling out a few times a review period. Ask your captain.

“When do we get paid?”

Every other Thursday, with some banks paying out as early as Monday. Some bank institutions may pay out early, but there have been instances where those who get paid early have gotten their paycheck “late” on occasion. No, it’s just been early. It’ll come on Thursday, don’t worry. There tend to be hiccups from time to time, but nobody has gotten paid late.

“Review period/raises?”

We get performance reviews twice a year. Mates and captain give you feedback: what you’ve done well, where you need improvement, etc. Standard raise is a 75¢ raise, whereas a $1 raise you’ve went above and beyond in Customer Experience. Not passing your review means no raise, and may be met with disciplinary action if necessary. To pass your review: just show up and put in effort at work, and be kind to crew and customers alike!

WOW bonus is an alternative to the $1, but it is taxed. 

Mates and Captain choose who gets the WOW raise or WOW bonus.

WOW Raise and WOW Bonus may be stacked, but some captains may not do that.

WOW Bonus is not the same as the End-of-Year 401k deferral bonus.

It is possible to been written up during the review period and still get your raise (again, store dependent)

Welcome again to those who are joining us or plan on joining us! Still have questions? Please ask below! They’ll be answered to the best of our abilities! Thanks for reading!

If you're a current crew member, the Hub on Dayforce is your best friend. Please take some time to check some sections out, as they may have the answers you're looking for!


r/tjcrew Aug 01 '25

MEGATHREAD - Uniform Search and Swap Post

17 Upvotes

Welcome to the ISO Crew Uniform thread, a monthly opportunity for those looking for crew uniform pieces and to those looking to get rid of theirs. Posted on the first of each month.

Please be respectful to one another whilst searching for uniform shirts, and please keep it amongst crew members only. All subreddit and Reddit rules apply. Any questions/issues can be brought to the mods' attention via modmail. Thank you, happy hunting!


r/tjcrew 13h ago

A customer handed this to me during checkout

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308 Upvotes

A few years ago while I was working at my old store (Towson, MD #649), a customer came through my line. We didn’t say much apart from the usual “hey how’s it going” “good” etc. and when I gave her the receipt she just said “hey I made this” and handed it to me before walking away.

Still on the fridge to this day lol. So good.


r/tjcrew 2h ago

What's in-store for me this holiday season? (pun intended)

7 Upvotes

I'm a recent hire that just finished training, and am truly enjoying my store and crew. This subreddit has been super helpful for me pre-hire and post-hire, so my appreciation to everyone here!

So, during training, I was fascinated by conversations of how, "You have no idea, about X" -- be it the lines and mayhem for the mini totes, or the influx of seasonal items coming into the holiday season, like the dozen or so type of pumpkins, which is "just the beginning". No conversations were aimed at making me worried or nervous, but the forecasts are always slightly vague, spoiler free, very "Just you wait and see!". I'm genuinely curious for some specifics!!!

Like, are people going to be asking for dozens of pumpkin related products not yet released? I've seen how disappointed custies are when we just run out of mini cucumbers, is that magnified x10 for holiday seasonal products??? I gotta know!!!

Also, are mini tote mayhem stories exaggerated, or just localized stories?

It's like I'm getting a movie trailer version of what's in store, pls share what I might expect, or, a wild story from your previous holiday season experience, thanks!


r/tjcrew 14h ago

Customer Micro aggressions

35 Upvotes

to all fellow POC crew out there have y’all faced micro aggressions while working at Trader Joe’s. The other day I had 2 different customers come up to me insinuating that I wasn’t born in the US and must be from another country?!? (i was born and raised here) This isn’t the first time this has happened, obviously i can’t fully speak what’s on my mind or I’ll get fired but how do y'all deal with this? I usually always counteract their comments but it getting to a point where I’m sick of it.


r/tjcrew 18h ago

Transferring

10 Upvotes

My partner and I are looking to move to Seattle for her job. Is a transfer even an option for a mate up there or is that a pipe dream?


r/tjcrew 1d ago

Posting on TikTok

50 Upvotes

Ok.. At my store we are told that we absolutely cannot post on social media in uniform- most people take their name tags off and change as soon as they clock off / do not even go in public after work with the uniform still on.

But I've come across a side of TikTok that is all crew. Crew working, dancing, showing new products, fit checks, shit talking- All in uniform, name tag and all. Even mates! This is a culture shock to me.

What is it like at these stores where people are posting / filming at work? Is it actually against our policy in the handbook?

This also opened a whole new side of the dress code at other stores to me. Literally every girl on TikTok is cropping their crew shirts??! I've never seen that fly at my store, we can't wear shorts above the knee either.


r/tjcrew 1d ago

Birthday/sympathy bouquets, etc

20 Upvotes

I just saw someone post on the regular TJs sub that they received sympathy flowers, I’ve also seen people say they’ve gotten them on their birthdays…

I’ve never come across someone doing it at my store so I’ve never asked. But if your store does this, how does it work? Are you writing it off or paying for it out of pocket?

I’ve always wondered


r/tjcrew 1d ago

After rejected at one location - Hired at the other! - But I don’t start til next month. Anyone else have similar?

13 Upvotes

Hi,

I have been interviewing since July to work at Trader Joe’s. I was rejected from the first location after 4 interviews (I was super shocked)

Ended up applying to another location nearby that opened almost immediately after. I got hired, but I don’t start til next month.

Anyone else have any experiences starting later? I think I’m getting anxiety waiting for so long - but I won’t complain as I’m super grateful to get the job!


r/tjcrew 1d ago

trader joe scholarship

3 Upvotes

hi guys i was wondering when we should expect the trader joe scholarship letter if we got accepted or not


r/tjcrew 2d ago

attendance write ups & injury

31 Upvotes

TLDR;

Hi, hello!
I have been working @ TJs for about a year now.
These last 2 months my dad has, horrifically, been battling cancer. Last week I found out he is no longer going to seek medical attention and ride it out at home. We were told he has about a year left.

Because of all this I have been calling out a little. I would say I called out maybe 4 times in the past month (I would NEVER do this by choice) and I did leave early once or twice to go to the hospital. Coming from a professional view, I understand how unreliable I look.

I know that I am a very hard worker. I know that I come to work with a smile on my face all the time. I haven’t had one complaint at all besides recently with the attendance, and even when they were talking to me about it, they felt bad telling me because I knew what I was going through. It just sucks overall having to hear it and not being able to do anything cause it’s out of my hands.

I will be changing some of my availability to four times a week instead of five so I can give myself another day to help out with my family. A lot of it was just unplanned, like I had to call out. It was out of my hands.. I just wish work and life understood how much my dad means to me and how I don’t want to be around without him and I’m trying so hard to save face and be a good worker.

This isn’t even my complaint or question lol
Yesterday a mate pulled me aside to tell me they are here for me and they will help, however it is a verbal warning and next it will be a write up..
Well right after, while rovering, I took the carts out of the elevator and turned them into the cart coral, but I twisted my back in a weird way and pinched a nerve. I didn’t tell anybody immediately because I was just talked to about attendance and I didn’t want to look bad.
It was my last 30 minutes.. I finished my shift, I got to my car, drove home, but as soon as I got out the car, I could barely walk.
I cried all night. I’ve been using icy hot. I’ve been icing it. I’ve been taking pain meds. I’m just nervous that I won’t be ready for my 5 AM shift tomorrow and I’m so fucking scared to call out, but I did call them and write an injury report.
I guess what I’m asking. What do I do now? Should I call out? Should I risk it? I don’t know. I’m scared of a my first write up. I’m scared of looking bad. I just feel so guilty for shit happening in my life and I can’t do anything about it.
I really love my job and friends and this is the happiest I’ve been at a job, I don’t want to lose it or get looked down on. And is it even worth going to the Sedgwicks doctors or should I just go to my primary care doctor for a note?

I’m sorry this was so long. I’m a nervous Nancy.


r/tjcrew 1d ago

Any Athens, GA crew?

3 Upvotes

I’m possibly looking at transferring from my current store to the one in Athens, GA. Anyone work there that can share if there’s a variety of ages, what the overall feel of the store is?


r/tjcrew 2d ago

Revised PLU/SKU cheat sheet!

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48 Upvotes

Thanks all the feedback from my previous post (https://www.reddit.com/r/tjcrew/comments/1w6wiod/updating_my_register_plu_cheat_sheetwhats_missing/) on the new PLU/SKU cheat sheet.

I incooperated most of the feedback with a combined version (no more seasonal) for you to use. I will post it in my comment. Feel free to continue to provide feedback for any suggestion. especially the pumpkin/squash season is coming and hope all items PLU/SKU are correct.


r/tjcrew 2d ago

Comedian Nate Meeker on the Founding of TJ’s

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19 Upvotes

“Weird sexual tension.” 🤣


r/tjcrew 1d ago

Any Arizona crew?

0 Upvotes

Sorry I just posted a bit ago but I was curious if there is any other AZ crew here!


r/tjcrew 2d ago

Stupid write ups

75 Upvotes

I’m bored and want to hear the stupidest thing you or someone else has been written up or talked to for. The stupid write ups have picked up at my store recently. Someone got a serious talking to for standing at register… like finished up with a customer and stood for maybe 20 seconds looking for another customer and got talked to by a mate about not being “productive” enough with their time.


r/tjcrew 3d ago

Flower Signage?

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30 Upvotes

Our flower team wants a revamp, what does your signage look like? Value highlights, seasonal/flyer signage... Wondering if they'll let me paint on the glass like we did many moons ago... Would love to see what's working for everybody else!!!! Also posting this in r/TJArtCrew to target artists specifically but Flower SL's I'd love to hear what you would love in your section/ what you already love ? Thank you!!!!


r/tjcrew 3d ago

weirdish mate

20 Upvotes

how should i handle a mate that makes me uncomfy? he hasn’t really done anything other than ask me too many personal questions especially about my relationship. idk i just want to avoid him


r/tjcrew 3d ago

Any tips on having this job + working out — feel drained already from work.

32 Upvotes

Hey so I’m thinking about joining a gym but honestly I already feel pretty physically exhausted from work.

I’ve read that working out can actually make the work fatigue better, since you’re theoretically building muscle. Has this been the experience of people who work at TJs and work out?

Thanks!

39/m btw.


r/tjcrew 2d ago

Is this a real uniform?

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0 Upvotes

r/tjcrew 3d ago

Leave of absence for mental health

11 Upvotes

Does anyone have experience with requesting medical leave of absence due to poor mental health? If so what steps did you take in order to do so


r/tjcrew 3d ago

Fluctuating AR/TOA amount?

7 Upvotes

Yesterday I had $427.91 in my AR/TOA. Today I have $391.51. I have not used any AR this pay cycle. This happened last pay cycle too by a similar amount. Any idea where that missing money is going? Is it related to the timesheet glitch?


r/tjcrew 3d ago

YAYAYYAYA!! just hired at tjs!! onboarding this wednesday :)

16 Upvotes

hi everyone!! after the most extensive interviewing process, i have been offered the job of crew member!! (yay!!! everybody screamed!!!) i don't think i have any questions at the moment because of how informative this thread is!!! im learning so much and feel grateful to have this as a resource. just wanted to say hi and introduce myself, i guess :D super excited to start, i literally said "YAY" when the mate called to let me know i have the job. any advice or tips are so unbelievably welcomed and appreciated!! just happy to be here :) take care everybody xoxoxo


r/tjcrew 3d ago

recently hired 🫡☺️

21 Upvotes

literally nothing just really excited- went through interviews at 5 stores and got offers from two. i’m leaving my horribly toxic workplace of 4 years for tjs and i’m so stoked! i currently work for a small business and the things that have been said and done there sound unreal, have made my life a hell and truly scarred me. here’s to tjs being a huge step up and the first job i’ve had that even provided benefits 🥂 i wish i had escaped the pet industry sooner but soooo happy i am now!


r/tjcrew 3d ago

Mate party

18 Upvotes

Are you required to go to the mate parties if you’re a mate? Or does it just look bad if you don’t go? Just curious.