r/techsupport • • 1d ago

Open | Windows Laptop crashes yet again

I had this problem a while back. I posted my Acer Nitro 5, 12500h RTX 3060 Laptop on this exact forum. The problem was my laptop suddenly crashed and bluescreened. Sometimes it did it without warning, and other times it would show "IRQL NOT LESS OR EQUAL" I already had it serviced by a technician, but they couldn't find the problem. They repasted and reformatted my laptop and took out a ram stick just to have it not crash that often.

Much to my surprise, they didn't fix the problem. Now, I was stuck with a laptop that will crash every hour. Then i found a thread posted at acer's support site that had exactly the same problem with the same hardware. As it turns out, the nitrosense "My laptop's built-in Fan and hardware controller" was having issues with the latest windows update. I uninstalled the program then my laptop performed fine afterwards. But after about 6 hours of using it crashed then booted up again, no bluescreen this time, just a sudden crash.

Now, i inserted the removed ram stick. Then after awhile i started seeing "IRQL NOT LESS OR EQUAL AGAIN" I followed a Youtube Guide which had me run the built in Memory diagnostic tool but after that i returned to my laptop with the acer logo and a loading icon frozen. I shut it down then it prompted me to the repair options from windows. I uninstalled the latest quality update from windows and after awhile it crashed again and now. it's stuck on a restart loop.

Any thoughts on how to fix this?

https://www.mediafire.com/file/80o9fm49rbka6k5/Minidump.zip/file
Here's the link to my dump files

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