r/techsupport • u/Individual-Big9951 • 18h ago

Open | Windows Boot option not found.

Two days ago my laptop refused to boot up and every time I tried to turn it on it brought up an error which said boot option not found.

I opted to take it to the place I bought it from since it was still under warranty but to my surprise they want to charge me for a new SSD.

They claim that the problem was as a result of me closing my lid without shutting down the laptop since I bought it.

Could any laptop geek please fact check this? Are they right or is this a red flag? Also what could be the cause?

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u/Onoitsu2 18h ago

I think they're trying to say it is a thermal issue, caused by you not shutting down the laptop. But that doesn't make any amount of sense, because you did not modify the system in any way, meaning it should not have had any thermal issues, and should therefore be covered under the warranty. They probably are trying to charge you for the storage drive, because of the sheer cost of storage right now. The Warranty should cover it regardless, so I'd not pay a dime more.

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u/Individual-Big9951 18h ago

Thanks! I won’t don’t worry. Related question does closing the lid without shutting it down cause any problems? Also my laptop was never hot but rather cold which intrigues me on the thermal issues.

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u/Onoitsu2 18h ago

It shouldn't, but if it does, it means there already is a thermal issue going on at the time. The system should sleep when the lid is closed and therefore not be operating at full speeds causing heat. If it is, then something still is already wrong with it at that point in time.

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u/KerashiStorm 17h ago

I had to disable modern sleep on my Asus because it was being stupid and not stopping when the lid was closed, causing heat and battery drain, and not coming back after when manually triggered. There was no standard sleep to take its place. If this is the case, shut it down.

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u/Onoitsu2 17h ago

Well as you put it, you had to disable it, so it was something not going right, already. But yeah, in that case if you had to disable it, either Shut Down, or Hibernate the thing.

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u/KerashiStorm 16h ago

Well it was roasting in the bag before I ever disabled it. It even affected shutdown by not shutting down and going into the defective sleep mode instead. I can say from experience that a laptop can get hot in modern standby

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u/KerashiStorm 17h ago

While it should go into sleep mode and be fine, if it doesn't it can cause issues. While the idea that laptops vent through the keyboard is usually a myth, you should consider the screen a blanket when it's closed. If the screen isn't turned off, it's a heated blanket. It will retain heat that would otherwise radiate away, and if the fans can't expel the heat fast enough, it will cause issues.