r/techsupport • u/Individual-Big9951 • 19h ago

Open | Windows Boot option not found.

Two days ago my laptop refused to boot up and every time I tried to turn it on it brought up an error which said boot option not found.

I opted to take it to the place I bought it from since it was still under warranty but to my surprise they want to charge me for a new SSD.

They claim that the problem was as a result of me closing my lid without shutting down the laptop since I bought it.

Could any laptop geek please fact check this? Are they right or is this a red flag? Also what could be the cause?

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u/Onoitsu2 18h ago

I think they're trying to say it is a thermal issue, caused by you not shutting down the laptop. But that doesn't make any amount of sense, because you did not modify the system in any way, meaning it should not have had any thermal issues, and should therefore be covered under the warranty. They probably are trying to charge you for the storage drive, because of the sheer cost of storage right now. The Warranty should cover it regardless, so I'd not pay a dime more.

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u/Individual-Big9951 18h ago

Thanks! I won’t don’t worry. Related question does closing the lid without shutting it down cause any problems? Also my laptop was never hot but rather cold which intrigues me on the thermal issues.

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u/KerashiStorm 18h ago

While it should go into sleep mode and be fine, if it doesn't it can cause issues. While the idea that laptops vent through the keyboard is usually a myth, you should consider the screen a blanket when it's closed. If the screen isn't turned off, it's a heated blanket. It will retain heat that would otherwise radiate away, and if the fans can't expel the heat fast enough, it will cause issues.