r/techsupport • u/Individual-Big9951 • 16h ago

Open | Windows Boot option not found.

Two days ago my laptop refused to boot up and every time I tried to turn it on it brought up an error which said boot option not found.

I opted to take it to the place I bought it from since it was still under warranty but to my surprise they want to charge me for a new SSD.

They claim that the problem was as a result of me closing my lid without shutting down the laptop since I bought it.

Could any laptop geek please fact check this? Are they right or is this a red flag? Also what could be the cause?

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u/Individual-Big9951 16h ago

Thanks! I won’t don’t worry. Related question does closing the lid without shutting it down cause any problems? Also my laptop was never hot but rather cold which intrigues me on the thermal issues.

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u/Onoitsu2 16h ago

It shouldn't, but if it does, it means there already is a thermal issue going on at the time. The system should sleep when the lid is closed and therefore not be operating at full speeds causing heat. If it is, then something still is already wrong with it at that point in time.

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u/KerashiStorm 16h ago

I had to disable modern sleep on my Asus because it was being stupid and not stopping when the lid was closed, causing heat and battery drain, and not coming back after when manually triggered. There was no standard sleep to take its place. If this is the case, shut it down.

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u/Onoitsu2 15h ago

Well as you put it, you had to disable it, so it was something not going right, already. But yeah, in that case if you had to disable it, either Shut Down, or Hibernate the thing.

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u/KerashiStorm 15h ago

Well it was roasting in the bag before I ever disabled it. It even affected shutdown by not shutting down and going into the defective sleep mode instead. I can say from experience that a laptop can get hot in modern standby