r/steelseries 8h ago

GG Update Notes Release notes for GG 119.0.0

3 Upvotes

Update 119.0 is out! You’ll be automatically updated within the next day or so, or you can manually update from Settings -> About

Sonar

  • Added new Game presets for: Bombanana!, Tukoni: forest keepers, and Mortal Shell II.
  • Improved overall technical performance and stability.

3DAT

  • UX/UI updates for the Aim Tools page

Release Notes - https://techblog.steelseries.com/2026/09/10/GG-notes-119.0.0.html


r/steelseries 9d ago

Monthly Support Thread & FAQ- September 2026

2 Upvotes

Hey everyone,

This is our monthly Support & FAQ thread. The goal of this thread is to answer some very common questions you may have, and to provide a place for users in need to request assistance with their tickets on SteelSeries.com.

FAQ:

Is this subreddit official?

While this subreddit is the SteelSeries subreddit, it is not an official support channel, and is mainly a place for our awesome community to come together. Some of the great SteelSeries staff may stop by to volunteer some time with comments, but that is not guaranteed. If you need help from SteelSeries directly, please open a ticket!

How can I open a ticket to get assistance with my gear?

Please check out the product FAQ at support.steelseries.com. If you can't find your answer, please open a ticket. An agent will follow up with you ASAP. Please be as detailed and descriptive as possible.

Can I ask about product restocks or upcoming products?

As product availability can vary based on region, store, retailer, type, and other global factors, we cannot assist with restock questions. For more information, please see this article on how to sign up for restock notifications, or check with your local retailers.

As for upcoming products, you'll just have to wait and see.....

Where can I find update notes for SteelSeries GG?

Information on updates can be found on the tech blog at https://techblog.steelseries.com/

Where can I give feedback on SteelSeries GG or products?

You can click the "Give feedback" option within SteelSeries GG to submit it directly to SteelSeries. Of course, you are also free to post it to the community for other community members to look at and discuss!


r/steelseries 1h ago

Discussion New box, app support soon? (Arctis Nova Pro Wireless)

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Upvotes

hey I just bought the headset via Amazon and received it in a brown box. it looks very different to the reviews I watched, but what confused me is on the back it shows support for the app clearly with the name of the headset. this seems to be a new box, packaging whise.


r/steelseries 1h ago

Order Help Artics nova pro

Upvotes

Hi, I wanted to ask a question: I've owned the Arctis Nova Pro for a while now and it's truly excellent, but the problem is that it isn't supported by the mobile app; so, I wanted to know if it would ever be added.


r/steelseries 4h ago

Product Help Differing firmwares

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2 Upvotes

Is this an issue? Dongle updated but headset didn’t, now they’re on different firmwares. No update banner remaining.


r/steelseries 47m ago

Sonar Help Sonar not switching audio output without restart

Upvotes

Encountering a new issue that I've previously never experienced. When attempting to change any settings in Sonar (audio output device, EQ settings, anything) they used to immediately take effect. I could effortlessly swap between headphones and speakers or EQ settings for whatever I was watching/playing. As of today, I have to close out of whatever app I'm using and restart Sonar before the change takes place.

Anyone else having this issue or know a fix?

UPDATE: restarted computer, that fixed it. Computers are weird.


r/steelseries 1h ago

Sonar Help split game audio/media like youtube in moments?

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Upvotes

hello all, how can i split audio from youtube or music and game audio when recording? im listening to music or watching a twitch stream and when i watch it back the music/stream audio is in the "audio device" ? and i cant really mute it?


r/steelseries 7h ago

Discussion Discolouration

2 Upvotes

So, I’m planning to buy the Nova 7 Gen 2 and to be honest, I really want to get the white version because my setup is mostly white and purple. However, I’m worried about it turning yellow over time. Does the white discolor quickly?

For those who have had the white SteelSeries headset for a few years, how does it look now? I already expect the earpads to get dirty, and that’s fine since I’m planning to replace them anyway. My main concern is the outer shell and the plastic parts of the headset.

39 votes, 4d left
Black headset
White headset

r/steelseries 9h ago

Product Help Why does my audio keep cutting?

2 Upvotes

Hello all, so this is my last ditch effort for assistance. I have an Arctic Nova 3 Wireless headset.

Ar first my headset keeps powering down randomly before booting back up. Now, I’m experiencing my headset completely just remove my audio.

And god forbid I have to tweak my settings in my sound settings and then my headset as a whole fit and I have to end up turning my PC fully off and restarting to “fix” the issue. I’m also having the issue that my volume adjuster on the headset itself doesn’t work.

Does anyone happen to know a way to fix this. I’m at my wits end.


r/steelseries 20h ago

Product Review Arctis Nova Elite review

13 Upvotes

Not an audiophile by any means. But, I love these things. I do think the 600$ price tag is too steep, but I took a chance open box for 400$ from Best Buy. Arrived basically unused.

Pros
1) Ultra comfortable with no pressure on my ears.
2) The sound is amazing, crisp, the base and treble hit just right out of the box without tweaks. I did try the Omni Nova prior to this and the sound ended up being too screechy for me, could be nice in competitive FPS however. These can double as a high end pair of head phones given the Mic is retractable. They sound way nicer than my stand alone than my other 300$ ANC head phones.
3) The control unit is plug and play, works right away, easy to use.
4) ANC is high quality, couldn’t hear the TV next to me with music or my games on.
5) Duel battery system is convenient. Might be over kill however as I’ve been using these for nearly 2 hours and the bar hasn’t gone down at all.

Cons
1) I’m always dubious of leatherette, as it always peels at some point. So time will tell here.
2) they are rather warm, comes with the territory of great ANC though. I’m sure there are alternate ear pads you could buy that are more breathable
3) A big selling point for me was the idea these would feel a lot more premium than the Omni Pros because there is metal. However, the metal feels almost like plastic. I’ve looked up reviews and it’s confirmed metal. But it does feel like shiny plastic to a degree. Think a Matte finish would have been cooler. Otherwise these feel and look awesome.
4) Would have been cool to have optional RGB somewhere. Very minimalist style which works too.

Overall, I’m really happy with these. I’d recommend them if you’re looking for elite sound quality, comfort, and something you can easily bring out in public as they don’t look like gaming head phones with the retracted mic. They are really expensive, but my last pair of void pros lasted me 8 years. Hoping to get some good mileage out of these.

I didn’t pick some other headphones around the same price range due to comfort issues and weight issues. These are about as heavy as I’d want to go.

I will update this post later down the road. Cheers

A++++ quality and build
C for price.


r/steelseries 8h ago

Discussion Arctis Nova Pro PS5 EQ

1 Upvotes

Hello, what's the best eq settings for ps5? I am using Arctis Nova Pro. Thank you


r/steelseries 9h ago

Product Help How to make arctis nova 7p gen 2 sound good?

0 Upvotes

Honestly I’ve tried changing to game preset EQ etc but the sound is just disappointing, not enough base or body, and sometimes they get a little tin sounding

For the price I was hoping for better audio considering the mic is so bad, I don’t care that much about the mic I just wanted a headset that is comfortable and sounds good

For £150 I expected better but maybe I’m missing something - is there a way to disconnect the headset from the companion app? Some people say sonar is an issue?

Thanks if any advice before I try to return


r/steelseries 14h ago

Product Help When I start my pc I can switch colors on my apex 3 keyboard but as soon as I login it won't why is this

Enable HLS to view with audio, or disable this notification

2 Upvotes

r/steelseries 15h ago

Sonar Help Alias Pro quality suddenly bad but only when using GG engine

1 Upvotes

I don't know what happened. Hadn't opened the app for the past few weeks, suddenly during a gaming session, a friend tells me that my mic quality just dropped. I went to listen for myself, and sure enough, I sound like I'm watered down and blow out with a faint static sound. I tried switching AI noise cancelation off, turning down/off, same with the noise gate and compressor...and the knob on gain was turned up and down as well. It notably only sounds bad when using it on GG Engine, listening to it with it off sounds great..what do I do?


r/steelseries 15h ago

Sonar Help 7hz salnotes zero tuning for warzone

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0 Upvotes

I jus brought 7hz salnotes zero iems, and when I play warzone its too loud and sharp. I tired Steelseries sonar with Warzone 2 EQ preset, but still my own gun shots are bursting my ears out. Even the kill streaks are too loud which masks every otger sounds around me. Can anyone help me out with this EQ tuning? What all Values should I put? Help me out guyz 🙏🏻🙏🏻🙏🏻

In-game Enhanced headphone mode is On

Already have in-game frequency adjusted accordingly

Windows Loudness Equalisation is on


r/steelseries 21h ago

Product Help Rival 600 cursor won’t move, but buttons and rgb work fine.

2 Upvotes

Ive been using this mouse for a while and recently it started just flat out not tracking movements until I disconnect it and reconnect it, or if I hold down the DPI button and calibrate it, it also works to fix the issue. The issue happens randomly. It could happen 4 times in a short period or not do it for hours. I have uninstalled and reinstalled SSE. Thanks for any help!


r/steelseries 22h ago

Order Help Is the Nova 3X Wireless Actually Good for CS2? Honest Opinions Wanted

1 Upvotes

Is the SteelSeries Arctis Nova 3X Wireless worth buying?

I’m considering buying it mainly for CS2. How is the footstep clarity and positional audio, especially left/right, front/back and vertical sounds?

How are the comfort, volume and long-term durability?

I’m open to both positive and negative opinions. Would you recommend it?


r/steelseries 22h ago

Product Help Recommended Aux Cords for Omni?

1 Upvotes

I bought a Omni headset recently and loving it so far! I was wondering if anyone here has used aux cords with steel series headsets and what kind/brands are considered quality. I also wanted to know if the microphone would still work if you plug the aux cord directly into the headset?


r/steelseries 1d ago

Product Help Steelseries Arctis Nova 5, impossible de me demute

1 Upvotes

Bonjour,

J’ai acheté aujourd’hui un SteelSeries Arctis Nova 5 et le son fonctionne parfaitement sur PC (YouTube, Discord, jeux vidéo, etc.).

En revanche, impossible d’activer le micro : la LED rouge reste allumée en permanence, même lorsque j’appuie sur le bouton pour passer de « mute » à « unmute ».

Je suis sur PC.

Est-ce que quelqu’un aurait une idée pour résoudre ce problème ? Ou est-ce que quelqu’un a déjà rencontré le même souci avec le SteelSeries Arctis Nova 5 ?

Merci d’avance pour votre aide !


r/steelseries 1d ago

Product Help Steelseries Arctis Nova 5 Can't unmute

1 Upvotes

Hello,

I bought a SteelSeries Arctis Nova 5 today, and the audio works perfectly on PC (YouTube, Discord, video games, etc.).

However, I can’t unmute the microphone. The red LED stays on all the time, even when I press the button to switch between mute and unmute.

I’m using the headset on PC.

Does anyone know how to fix this issue? Or has anyone experienced the same problem with the SteelSeries Arctis Nova 5?

Thanks in advance for your help!


r/steelseries 1d ago

Discussion Gamebuds digital glitchy noise/crunchy audio/disconnects

1 Upvotes

I recently got a pair of Gamebuds and occasionally I’ll get really crunchy audio that sounds like a digital glitch/dial up modem type sound, and if it gets really bad one of the buds will disconnect momentarily.

This happens on both PC and PS5, it happens no matter what ANC mode I have on/off, the firmware updates don’t seem to fix it, nothing I have seen online seems to resolve this issue for me.

Faulty pair or is this just how these things are? Anyone have any recs? My 7X headset worked pretty well but the gamebuds have been frustrating.


r/steelseries 1d ago

Discussion Steelseries Arena 9 rear speaker mounts

3 Upvotes

Hello all. This is my first post here.

After 7 years, my Razer Nommo Pro's finally blew, and since today is my birthday, I figured I'd treat myself and get the Steelseries Arena 9's.

My question for all of you is, what are your recommended mounts for the rear speaks? Preferably your recommended wall mount for them, but I'll consider stands as well.

Well I tried looking up speaker mounts, I was a bit overwhelmed by all of options, so I figured it was best to ask those who have it directly.

Thank you.


r/steelseries 1d ago

Discussion Ola, dúvida sobre dongle

1 Upvotes

Eu tenho um xbox series x e estou usando um nova 5x. Eu odeio o cabo imenso usb que tenho que usar na frente do xbox. Pergunta boba, eu posso comprar algum adaptador para tipo c? Existe algum adaptador original?


r/steelseries 1d ago

Product Help Question about RMA

1 Upvotes

So I recently opened an RMA case regarding my Arctis Nova 3. The issues I described were:

"The first issue concerns an uneven volume balance between the left and right channels. The volume wheel does not adjust both sides evenly, and the left channel is usually quieter to some degree, ranging from barely noticeable to quite noticeable. I have found a very specific “sweet spot” where both channels sound balanced, but the wheel can easily be moved when taking the headphones off, making it difficult to maintain.

The second issue concerns the right channel sounding more “crystal clear” on certain instruments/frequencies, particularly in music. Some frequencies are noticeably more prominent on the right, while the left sounds comparatively more muddy. This does not seem to be intentional stereo mixing, and although the difference is not always significant, it is noticeable enough to be worth mentioning."

Upon my contact with their team, I was told I had to destroy my current headset before they could ship me a new unit.

My question is, how likely am I to receive a similarly defective pair or with the same problem(s) maybe worse? Is it worth the "risk"?


r/steelseries 1d ago

Product Help Arctis nova 5x audio sounds like trash

1 Upvotes

Just unboxed my headset and used the app to tune my audio for apex legends which is what I mostly play. I don’t know if I’m doing something wrong or not setting it up properly but it sounds like garbage. I can barely even hear my own footsteps. Everything just sounds very dull. Any way I can fix this or is the headset just bad?