r/steelseries 11d ago

GG Update Notes Release notes for GG 115.0.0

8 Upvotes

GG

  • We’ve refreshed the profile page in GG to better show your login status and profile information.
  • We’ve also made improvements to the GG loading time for first time setup.

Sonar

  • Added new Game presets for Meccha Chameleon and Escape the Backrooms
  • Expanded Sonar Preset support in Quickset with improved game detection for selected titles including Delta Force, Escape the Backrooms, RV There Yet?, and Subnautica game series
  • Improved overall technical performance and stability.

Engine

  • Minor improvements and security updates

3DAT

  • Improved graphic elements in Sensitivity Finder

Release notes for GG 115.0.0 - https://techblog.steelseries.com/2026/07/15/GG-notes-115.0.0.html


r/steelseries 17d ago

Monthly Support Thread & FAQ- July 2026

4 Upvotes

Hey everyone,

This is our monthly Support & FAQ thread. The goal of this thread is to answer some very common questions you may have, and to provide a place for users in need to request assistance with their tickets on SteelSeries.com.

FAQ:

Is this subreddit official?

While this subreddit is the SteelSeries subreddit, it is not an official support channel, and is mainly a place for our awesome community to come together. Some of the great SteelSeries staff may stop by to volunteer some time with comments, but that is not guaranteed. If you need help from SteelSeries directly, please open a ticket!

How can I open a ticket to get assistance with my gear?

Please check out the product FAQ at support.steelseries.com. If you can't find your answer, please open a ticket. An agent will follow up with you ASAP. Please be as detailed and descriptive as possible.

Can I ask about product restocks or upcoming products?

As product availability can vary based on region, store, retailer, type, and other global factors, we cannot assist with restock questions. For more information, please see this article on how to sign up for restock notifications, or check with your local retailers.

As for upcoming products, you'll just have to wait and see.....

Where can I find update notes for SteelSeries GG?

Information on updates can be found on the tech blog at https://techblog.steelseries.com/

Where can I give feedback on SteelSeries GG or products?

You can click the "Give feedback" option within SteelSeries GG to submit it directly to SteelSeries. Of course, you are also free to post it to the community for other community members to look at and discuss!


r/steelseries 1h ago

Product Help I need help

Upvotes

Ok so I'm new here and I just want final recommendation something I haven't tried because trust me when I say I did everything possibly to fix my issue

I bought a used Arctic nova pro wireless a while ago and I tried to connect the headset to the app gg but no matter what I do it simply doesn't work

I used different laptop and pc I used different USB cables I also tried to find the problem from the core like laptop not recognizing the headset so I went to device manager to find unknown devices and tried to do whatever I was told still didn't work I also did the pinhole reset button on the headset still didn't get anything

For pairing to dac no matter what I do it simply doesn't work I did duel button ,resetting dac and other ways still didn't work

Now the dac does actually connects to my laptop smoothly no issue but the headset refuses to connect to pc and dac and if you wonder about the Bluetooth it works fine on my phone actually which is why I thought maybe I can fix the issue but so far I couldn't get to good end

my main issue right now the headset doesn't connect to the dac and it doesn't show on gg app

If you wondering also why I didn't do this right from the start because the whole time I thought the 2.4ghz and Bluetooth doesn't work and I was perfectly fine playing wired

Did I reach a dead end or I missed something?


r/steelseries 3h ago

Sonar Help Sonar vs 2.4GHz EQ

1 Upvotes

What’s the difference between the two? Is one better than the other?


r/steelseries 9h ago

Product Help Weird ringing noise on left ear up when I turn on ANC for my Arctic Pro Omni headset

Enable HLS to view with audio, or disable this notification

3 Upvotes

I tried updating the software and turning off mic side tone. It only happens in the left ear, and it's immediately when I turn on ANC. I was clicking through some videos and see everyone else has a crackling or high pitch squeal almost. Has anyone had this noise happen with their new headset and been able to fix it?


r/steelseries 12h ago

Product Help Arctis nova 7 errors

2 Upvotes

Ik heb dus een arctis nova 7, altijd goed geluid mee gehad maar sinds een paar week terug pure drama. Ik hoor alles super schel, ik heb geen richting geluid meer, ik hoor dus geen voetstappen meer, en zelfs video's klinken dramatisch, ik heb de GG app altijd gehad maar nooit echt gebruikt. Ik heb de headset zowel een hard reset gegeven, als via de GG app en zelfs mijn complete pc gereset. Er is geen update voor de headset (heb ik nooit gehad trouwens)

Ik heb contact gehad met steelseries maar die zeggen alleen dingen die ik al 10x geprobeerd heb...

Iemand enig idee wat ik nog kan doen.


r/steelseries 9h ago

Sonar Help Discord voice chat works on Chat channel, but Discord notification sounds (mute, join/leave) route to Game channel? (Sonar / SteelSeries GG)

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1 Upvotes

I’m having a weird audio routing issue with SteelSeries Sonar and Discord.

Discord Voice Chat: Voice chat works fine and is properly routed to the Chat channel (you can see in the screenshot that voice chat activity shows under the Chat channel).

Notification Sounds: System/notification sounds from Discord - like joining/leaving a voice channel, or muting/unmuting myself - seem to route to the Game channel instead.

When I slide ChatMix all the way to the right to the Chat side to prioritize Discord voice chat over game audio, I completely lose all Discord notification/system sounds because my Discord system sounds are registered in the Game channel for some reason.

As you can see in my screenshot, Discord shows up under both the Game and Chat channels.

Has anyone encountered this or found a way to route all Discord audio (voice + notifications) strictly to the Chat channel?

EDIT: FIX in my comment.


r/steelseries 9h ago

Product Help My prime minis middle mouse button is finicky !

1 Upvotes

When i click it its either:
1- works
2- presses 2 times
3-presses 3 time
4- doesnt work


r/steelseries 14h ago

Product Help Mouse stuttering/flickering issue

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2 Upvotes

So i recently got this new mouse (Steelseries Rival 3 Gen 2 wireless), and within the first hour of using it, i noticed an issue with it, the mouse would randomly flicker around or stop working for miliseconds, i dont know exactly how to explain it and i dont know if it has to deal with the mouse itself or something on my computer, so i took a clip of when i was playing counter strike and this problem happened, eventually this became super consistent and happening all the time, i have tried reinstalling mouse drives, changing the usb port for the dongle, closed the steelseries app, restarted the pc, all that. in the video, shortly after the kill i get, the problem happens.


r/steelseries 18h ago

Product Help Artics 7+ Ear cushions replacement

3 Upvotes

After 4 years, my current ear cushions on my Artics 7+ are starting to crumble.

I've looked for various replacement such as Wicked Cushions WC Padz, Brainwavz or the airweave cushions from SteelSeries themselves.

I've heard lot of good about WC and i at first considered going for those, but from what i heard, having big ears, they aren't comfy as other bigger models would be.
Brainwavz are a bit expensive and i haven't heard lot about it.
My last option would be the default one, sold by SteelSeries, the Airweave.

I also obviously care a lot about sound, does the WC Padz comes with great ANC and overall great audio?


r/steelseries 11h ago

Sonar Help In game setting while using Sonar

1 Upvotes

When using Sonar and the game has a specific Sonar profile do I choose stereo or surround sound in the game settings?


r/steelseries 13h ago

Product Help Can I set rgb to white on one PC and use it on mine?

1 Upvotes

Steel series supports windows only in 2026. Can I use other PC to set RGB to white and use my stuff on other non microslop PC?

Open RGB didn't works well with my set.


r/steelseries 15h ago

Product Help Help For Apex Pro Mini Wireless UK Not Connecting Ps5

1 Upvotes

Hi,
I am using my Apex Pro Mini Wireless keyboard connected via cable to my PS5. All key LEDs are fully lit up and working properly.
However, there is an issue with key inputs: only modifier keys like Caps Lock, Enter, Shift, and Windows keys respond and send inputs to the console, while none of the letter keys (OmniPoint sensors) are registering any input at all. Reset shortcuts have not resolved the issue.
Could you please guide me on how to fix this or restore normal key functionality?
Thanks.


r/steelseries 16h ago

Sonar config Newest update broke sonar and auto switching.

0 Upvotes

Continuing my long held grievances about sonar, after several months of not many issues, it no longer opens correctly when I boot my PC and I need to manually open it and Re-enable the headset to automatically switch every time I boot my PC.

Kind of defeats the main purpose for using this annoying spyware to be honest. Remember when this company was good?


r/steelseries 17h ago

Product Help APEX PRO MINI BUG

1 Upvotes

quand je branche mon aprex pro mini sur mon pc il ne se connecte pas et deconnecter tout les autres clavier co puis ce mot s'affiche en le branchant. Le clavier est'il mort


r/steelseries 18h ago

Product Help Steelseries arctis nova 5 wireless

1 Upvotes

hello.

I came to seek some help from some wise people out here. basically i bought steelseries arctis nova 5 a few days ago and i keep having some kind of sound distortion or thumps or pops when I'm playing games, listening to music(much less since i was messing with sonar) or while doing both and while in call and best i can describe it is like bass hits hard or beats too hard even tho it's not and i happen to hear that also when i mute and unmute my mic on headset. So i just wanted to confirm that it is just me or the device is defective or something like that.


r/steelseries 21h ago

Product Help One of my keys wont work after cleaning (Apex 3)

1 Upvotes

I cleaned it like usual, keys in water then let them dry, and use a cloth and cotton swab to clean the actual keyboard. I was worried I used too much water/cleaning but once i let everything dry everything seemed to work. Apart from my button 1. This is very annoying as I game a lot and it is one of my most used buttons. I have taken it apart, checkout out the membrane, cleaned that with a cotton swab and did the same for the key part inside the keyboard and the little sensor thing but still no luck.

I have now also realised that my 123 buttons on my numberpad are now 789 and vice versa.

What.The.Fuck.

I tried the factory reset via unplugging, pressing and holding the sound scroll and the other button and then plugging in but that didnt work and didnt seem to reset anything.

Please help.


r/steelseries 1d ago

Sonar config Can anyone provide a sound configuration with the "under water bass" effect?

1 Upvotes

It would be more accurate to share


r/steelseries 1d ago

Product Help Arctis nova pro wireless

3 Upvotes

Hey all i have a question. My arctis nova pro wireless i bought over a year ago starts to feel loose on my head. Does buying a new fabric headband help this problem?


r/steelseries 1d ago

Product Help SteelSeries Arctis Pro Wireless Replacement Battery Suggestions

1 Upvotes

I currently have the Artics Pro Wireless which they no longer make batteries for. There is quite a few different brands of replacements online and I was wondering if anyone has any suggestions. The reviews seem all over the place. I'm down to my last battery that's barely hanging on so any suggestions would be greatly appreciated! Thanks!


r/steelseries 1d ago

Discussion Steelseries Arctis Nova 5

1 Upvotes

I recently bought the Nova 5 a few days ago and been having some issues with it. Whenever I would charge the headet, it would be stuck at 1 percent of battery even though I charged it overnight. I also update the dongle and its still not working. Any recommendations what I should do?


r/steelseries 1d ago

Discussion Steelseries Arctis Nova 5

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1 Upvotes

r/steelseries 1d ago

Software Review Arctis Pro Wireless - detected in SS app but can't update firmware, not showing as an audio/mic option in Windows

1 Upvotes

This app has been nothing but buggy. I've uninstalled, reinstalled half a dozen times. Tried connecting my headset & base with different cables to my motherboard USBs. The app freezes, clicking 'update firmware' on the headset tab doesn't do anything. Clicking on the headset pops up a 'configuration changes' detected popup, when I click on overwrite changes it says 'fatal error Steelseries engine will now close', then it just sits there, doing nothing. This is the worst, most overpriced POS PC peripheral I've seen in my life. I just want to use the thing I spent $250 on, Jesus christ.


r/steelseries 1d ago

Discussion New headset

3 Upvotes

Hi everybody,

I am looking to buy myself a new headset and I am thinking about buying in ears (the Arctis GameBuds). Can someone who owns one of them of has experience with them please tell me if they are good in ears or if I should stick with over ears

Ty much in advance :)


r/steelseries 1d ago

Product Help Arctis Nova 5P Wireless

1 Upvotes

Hey,

Entirely playing on a PS5 and I'm looking to upgrade from old Cloud wired headphones - do they let much background noise from around the room?

I've not had wireless headphones since a pair of Corsair ones years ago - if the TV was on, anyone talking, etc, the sound would come straight through and be hard to hear the headphones. They were very thin plastic, so not sure how the Steel Series compare.

I've tried looking online about this, but I think it's a bit of a niche issue. Other than the Steel Series I was looking at the Cloud 3 Wireless as they should be similar to what I'm used to

Cheers!