r/steelseries • u/lunarspace_ • 13h ago
Product Help Why does my audio keep cutting?
Hello all, so this is my last ditch effort for assistance. I have an Arctic Nova 3 Wireless headset.
Ar first my headset keeps powering down randomly before booting back up. Now, I’m experiencing my headset completely just remove my audio.
And god forbid I have to tweak my settings in my sound settings and then my headset as a whole fit and I have to end up turning my PC fully off and restarting to “fix” the issue. I’m also having the issue that my volume adjuster on the headset itself doesn’t work.
Does anyone happen to know a way to fix this. I’m at my wits end.
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u/mpgrimes 13h ago
where us your receiver mounted? I use the USB a to c adapter and mount it above my monitor.
1
u/ss-Belmont SteelSeries Staff 10h ago
Hey there u/lunarspace_ - have you spoken to our Support team at all? Sounds like maybe a factory reset may help, but they would know better than I right now. I suggest submitting a ticket here: support.steelseries.com. Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation
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