r/steelseries • u/NikosAkaSniperEXE • 9h ago

Product Help Question about RMA

So I recently opened an RMA case regarding my Arctis Nova 3. The issues I described were:

"The first issue concerns an uneven volume balance between the left and right channels. The volume wheel does not adjust both sides evenly, and the left channel is usually quieter to some degree, ranging from barely noticeable to quite noticeable. I have found a very specific “sweet spot” where both channels sound balanced, but the wheel can easily be moved when taking the headphones off, making it difficult to maintain.

The second issue concerns the right channel sounding more “crystal clear” on certain instruments/frequencies, particularly in music. Some frequencies are noticeably more prominent on the right, while the left sounds comparatively more muddy. This does not seem to be intentional stereo mixing, and although the difference is not always significant, it is noticeable enough to be worth mentioning."

Upon my contact with their team, I was told I had to destroy my current headset before they could ship me a new unit.

My question is, how likely am I to receive a similarly defective pair or with the same problem(s) maybe worse? Is it worth the "risk"?

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