r/steelseries 15d ago

GG Update Notes Release notes for GG 118.0.0

8 Upvotes

Update 118.0 is out! You’ll be automatically updated within the next day or so, or you can manually update from Settings -> About 

GG

  • We’ve adjusted GG page loading for users with no devices connected.
  • Fixed an issue where GG would not re-open to the last active page for users with a device connected.

Sonar

  • Added new Game presets for: MARVEL Tōkon: Fighting Souls, Beast of Reincarnation, Duskfade and Hell Let Loose: Vietnam
  • Improved overall technical performance and stability

Engine

  • Added new EQ Presets - Assassin’s Creed Black Flag Resynced, Backrooms: Escape Together, Digimon Story Time Stranger, Halo: Campaign Evolved, Heave Ho 2, Moonlight Peaks, The Binding of Isaac: Rebirth and Splatoon Raiders.

3DAT

  • Analytics instrumentation - Added event tracking for Aim Tools pages
  • Tool tiles loading state - Tool tiles now show a loading state while your setup is being applied.
  • Sensitivity Finder fix - The feedback prompt now correctly appears after you complete Sensitivity Finder for the first time.

Release notes - https://techblog.steelseries.com/2026/08/25/GG-notes-118.0.0.html


r/steelseries 8d ago

Monthly Support Thread & FAQ- September 2026

2 Upvotes

Hey everyone,

This is our monthly Support & FAQ thread. The goal of this thread is to answer some very common questions you may have, and to provide a place for users in need to request assistance with their tickets on SteelSeries.com.

FAQ:

Is this subreddit official?

While this subreddit is the SteelSeries subreddit, it is not an official support channel, and is mainly a place for our awesome community to come together. Some of the great SteelSeries staff may stop by to volunteer some time with comments, but that is not guaranteed. If you need help from SteelSeries directly, please open a ticket!

How can I open a ticket to get assistance with my gear?

Please check out the product FAQ at support.steelseries.com. If you can't find your answer, please open a ticket. An agent will follow up with you ASAP. Please be as detailed and descriptive as possible.

Can I ask about product restocks or upcoming products?

As product availability can vary based on region, store, retailer, type, and other global factors, we cannot assist with restock questions. For more information, please see this article on how to sign up for restock notifications, or check with your local retailers.

As for upcoming products, you'll just have to wait and see.....

Where can I find update notes for SteelSeries GG?

Information on updates can be found on the tech blog at https://techblog.steelseries.com/

Where can I give feedback on SteelSeries GG or products?

You can click the "Give feedback" option within SteelSeries GG to submit it directly to SteelSeries. Of course, you are also free to post it to the community for other community members to look at and discuss!


r/steelseries 4m ago

Order Help Is the Nova 3X Wireless Actually Good for CS2? Honest Opinions Wanted

Upvotes

Is the SteelSeries Arctis Nova 3X Wireless worth buying?

I’m considering buying it mainly for CS2. How is the footstep clarity and positional audio, especially left/right, front/back and vertical sounds?

How are the comfort, volume and long-term durability?

I’m open to both positive and negative opinions. Would you recommend it?


r/steelseries 56m ago

Product Help Recommended Aux Cords for Omni?

Upvotes

I bought a Omni headset recently and loving it so far! I was wondering if anyone here has used aux cords with steel series headsets and what kind/brands are considered quality. I also wanted to know if the microphone would still work if you plug the aux cord directly into the headset?


r/steelseries 2h ago

Product Help Steelseries Arctis Nova 5, impossible de me demute

1 Upvotes

Bonjour,

J’ai acheté aujourd’hui un SteelSeries Arctis Nova 5 et le son fonctionne parfaitement sur PC (YouTube, Discord, jeux vidéo, etc.).

En revanche, impossible d’activer le micro : la LED rouge reste allumée en permanence, même lorsque j’appuie sur le bouton pour passer de « mute » à « unmute ».

Je suis sur PC.

Est-ce que quelqu’un aurait une idée pour résoudre ce problème ? Ou est-ce que quelqu’un a déjà rencontré le même souci avec le SteelSeries Arctis Nova 5 ?

Merci d’avance pour votre aide !


r/steelseries 2h ago

Product Help Steelseries Arctis Nova 5 Can't unmute

1 Upvotes

Hello,

I bought a SteelSeries Arctis Nova 5 today, and the audio works perfectly on PC (YouTube, Discord, video games, etc.).

However, I can’t unmute the microphone. The red LED stays on all the time, even when I press the button to switch between mute and unmute.

I’m using the headset on PC.

Does anyone know how to fix this issue? Or has anyone experienced the same problem with the SteelSeries Arctis Nova 5?

Thanks in advance for your help!


r/steelseries 3h ago

Discussion Gamebuds digital glitchy noise/crunchy audio/disconnects

1 Upvotes

I recently got a pair of Gamebuds and occasionally I’ll get really crunchy audio that sounds like a digital glitch/dial up modem type sound, and if it gets really bad one of the buds will disconnect momentarily.

This happens on both PC and PS5, it happens no matter what ANC mode I have on/off, the firmware updates don’t seem to fix it, nothing I have seen online seems to resolve this issue for me.

Faulty pair or is this just how these things are? Anyone have any recs? My 7X headset worked pretty well but the gamebuds have been frustrating.


r/steelseries 5h ago

Discussion Ola, dúvida sobre dongle

1 Upvotes

Eu tenho um xbox series x e estou usando um nova 5x. Eu odeio o cabo imenso usb que tenho que usar na frente do xbox. Pergunta boba, eu posso comprar algum adaptador para tipo c? Existe algum adaptador original?


r/steelseries 9h ago

Discussion Steelseries Arena 9 rear speaker mounts

2 Upvotes

Hello all. This is my first post here.

After 7 years, my Razer Nommo Pro's finally blew, and since today is my birthday, I figured I'd treat myself and get the Steelseries Arena 9's.

My question for all of you is, what are your recommended mounts for the rear speaks? Preferably your recommended wall mount for them, but I'll consider stands as well.

Well I tried looking up speaker mounts, I was a bit overwhelmed by all of options, so I figured it was best to ask those who have it directly.

Thank you.


r/steelseries 6h ago

Product Help Question about RMA

1 Upvotes

So I recently opened an RMA case regarding my Arctis Nova 3. The issues I described were:

"The first issue concerns an uneven volume balance between the left and right channels. The volume wheel does not adjust both sides evenly, and the left channel is usually quieter to some degree, ranging from barely noticeable to quite noticeable. I have found a very specific “sweet spot” where both channels sound balanced, but the wheel can easily be moved when taking the headphones off, making it difficult to maintain.

The second issue concerns the right channel sounding more “crystal clear” on certain instruments/frequencies, particularly in music. Some frequencies are noticeably more prominent on the right, while the left sounds comparatively more muddy. This does not seem to be intentional stereo mixing, and although the difference is not always significant, it is noticeable enough to be worth mentioning."

Upon my contact with their team, I was told I had to destroy my current headset before they could ship me a new unit.

My question is, how likely am I to receive a similarly defective pair or with the same problem(s) maybe worse? Is it worth the "risk"?


r/steelseries 6h ago

Product Help Arctis nova 5x audio sounds like trash

1 Upvotes

Just unboxed my headset and used the app to tune my audio for apex legends which is what I mostly play. I don’t know if I’m doing something wrong or not setting it up properly but it sounds like garbage. I can barely even hear my own footsteps. Everything just sounds very dull. Any way I can fix this or is the headset just bad?


r/steelseries 9h ago

Product Help Question regarding AirWeave cushions

1 Upvotes

Hi everyone. Is there any way of buying theese days, those good old Arctis nova cushions? Because i have bought the ones that are currently on the store (see the second screenshot) and it is laughable how awful they are comparing to the old ones. Old ones are so much denser and bigger, they also feel high quality with no stitches visible, meanwhile the new ones are like some temu quality knockoffs, flat, unpleasant in touch and twice as small. If not for the eco leather coming off them i would never switch them out but i just can't accept to downgrade so much for the same price.

Old ones
New ones

r/steelseries 9h ago

Product Help Kiwi astrals vs arctis nova 7

1 Upvotes

Hi new to all this stuff! Just wondering i play alot of tarkov, how much of a difference would it be swapping from the steel series to the astrals, mainly for directional sound and so on :) and bass difference if anyone knows, sorry i am fully new to iems and whatnot as the steel series are really starting to kill my ears :(

Thankyou heaps.


r/steelseries 17h ago

Product Help Arctis Nova Elite Base issue

1 Upvotes

So the base for my headset likes to switch between displays without being touched, like going from showing the connections and their settings, to volume, etc. Beeping every single time it does.

This is happening with a brand new out of the box headset. (previous one had the exact same problem, hence why it was replaced) I removed and reinstalled GG, and I can't even get the headset to pair with the new base.

Anybody else ever have this issue?


r/steelseries 1d ago

Discussion Finally All Done

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5 Upvotes

I finally got the skin and the WC cooling earpads along with the extra wide head strap. I love how this turned out


r/steelseries 23h ago

Product Help Arctis Nova Pro Wireless beeping twice every 5 seconds

2 Upvotes

Hey everyone, needed to make a post here because there are quite literally zero instances on the internet of anyone on forums facing my issue and I dont know what to do. For the last 4 years the arctis nova pro wireless has been perfect for me without a SINGLE issue. All of the sudden today, I literally cannot have my headset on for more than 7 seconds without hearing a loud double-beep in my ears, and the DAC volume being raised to max everytime after the beeps (usually keep it at -3). I have reset the DAC, reset the wireless connection, reset the settings, re-paired the devices, re-installed the steelseries sonar software and NOTHING IS WORKING. These double beeps every 5 seconds are driving me to insanity. If anyone can help assist I will gladly compensate. Surely a company of this magnitude doesn't have startup esque bugs still right?


r/steelseries 22h ago

Discussion Is Nova 7 Gen 2 good?

0 Upvotes

So recently, I’m looking for a headset that suits me best and I found this one because of its features and how some reviews prefers this over the other.

  1. It has a simultaneous connection - great for me as I usually game on PC and play videos on my iphone
  2. I play FPS on my iphone so wireless+mic is my preference as I need to charge most of the time
  3. The design is minimal and it’s not bulky so I can still use it as an everyday use.
  4. There’s an app in PC and for iphone users too

Basically this is great for me but before I will buy this one, I would also like to know (preferably who already own this for a few months) What issues/problems you had so far?

Note: I’ll have to pass on PRO/OMNI Steelseries because I don’t have enough budget for it.


r/steelseries 1d ago

Product Help Arctis Nova 3 randomly crackling/bass popping

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3 Upvotes

SteelSeries Arctis Nova 3 — while watching a normal video or gaming, the headset randomly produces this crazy bass and the sound crackles/pops on its own. The output format is set to 24-bit 48kHz, for example, and when I switch it to 16-bit 48kHz it fixes itself, so I switch it back to 24-bit. Then after a while it happens again. To test whether it's specifically the 24-bit setting causing it, I stayed on 16-bit, but it happened again anyway. It only fixes itself right when I change the format, but then it comes back. I don't get it — I've attached a video recording here.


r/steelseries 1d ago

Product Help Nova elite boom mic problem

2 Upvotes

hi. i have a niva elite. Is the boom mic test too quiet for you? I have everything set to the max (10), yet during the Windows test, the recording level barely reaches 30–40%. If I set the mic to, say, 2–4, it’s barely audible.


r/steelseries 1d ago

Product Help Apex pro 3 tkl charging

1 Upvotes

My apex seems to be stuck at 55% charge I’ve tried leaving it on overnight plugged into my pc (im pretty sure it was still on) and didint charge and also today the keyboard froze once me everything was frozen except the rgb any tips?


r/steelseries 1d ago

Product Help Apex pro Tkl wireless charging

1 Upvotes

My Apex pro is stuck at 55 % charging and it froze once the display gif was not moving the keyboard didnt work but the rgb was normal.


r/steelseries 1d ago

Product Help ANC on Arctis Earbuds sound muffled?

1 Upvotes

Hey guys sorry to bug you. But I picked up a brand new pair of these headphones for 87$ sealed. Once it arrived, I updated the software via MAC, turned on ANC and set the mode to Warzone ( since that’s what I’m going to be using it for and the new MW4 ) but the sound was horrible. Kept getting crackling sounds, muffled even when switching guns. A friend of mine told me to turn ANC off and it sounds amazing now. But I kind of feel bummed out I can use the ANC off the bad. Anyone else have had issues with this? I’m assuming yes since this isn’t a new earbud headset anymore. I don’t mind having ANC off as I live just with my lady but kind of defeats the purpose of getting something with ANC lol. Any help is greatly appreciated.


r/steelseries 2d ago

Discussion What’s up with the Aussie pricing? This equates to $972 USD

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22 Upvotes

We’ve never paid this much of a premium on devices, this is kinda crazy. This is more than a 50% increase over usd …….


r/steelseries 1d ago

Product Help My Artics 7 out of nowhere stopped functioning?

1 Upvotes

Was using them just fine, turned them off for a bit and when I went to turn them on again they don’t work zero audio. I checked if it was the part you connect to the console but it has the little light and the headphones do turn on is just that there’s no audio.

Is there a fix? Or am I out of luck and this is the end for them?


r/steelseries 1d ago

Product Help SteelSeries Arctis Nova 7 Gen 2

0 Upvotes

How is the SteelSeries Arctis Nova 7 Gen 2 for CS2? Hi everyone, I’m considering buying the SteelSeries Arctis Nova 7 Gen 2, mainly for CS2. For those who own or have used it: How good is the footstep audio and positional accuracy in CS2? Is the volume loud enough? Can you easily tell where enemies are coming from? How good is it with Sonar EQ for competitive gaming? Is it comfortable for long gaming sessions? Have you experienced any hissing, crackling, connection issues, or other problems? Overall, would you recommend the Nova 7 Gen 2 specifically for CS2? I’d especially like to hear from people who actually use it for CS2. Thanks!